Services we offer
Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
MARY ANNE T.
10/2007
pool cleaners
 + -1 moreThe tub has leaked from the first day it was sent back to us and we hooked it up. We have been in contact with the owner on 5 occasions and our tub is still not usable. When we filled it the first time, we found that he left a plastic ring inside, under the liner...then as we filled it up it began to leak. We also found one of the jets loose. He sent a tool for us to use to tighten the jet but it still leaks all over the floor. It cost us $200.00 to ship it one way. We have already driven it down to him once and paid to have it shipped. We feel that it is his responsibility to come here and repair the tub. He is refusing to make good on this. We have contacted Softub for their assistance but have not heard back from them. We will seek damages with small claims. We want everyone to be warned that this company has no integrity and do not stand behind their work. Since we have not heard from Softub, it is likely that the franchise doesn't stand behind it either.
Description of Work: We have has a Softub for years and have been very happy with the product but when he looked for someone to re-line the tub, we were sent to the only representative in Kentucky. We contacted the company about re-skinning our Softub, which is a brand of hot tub. It had been working just fine but the liner was wearing out. We drove our tub to his place of business and after a long wait to get it done (excuse after excuse). After is was finished, we paid him to ship it back to us.
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$500
Contact information
RT 3 BOX 572A, Albany, KY 42602
Licensing
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Service Categories
Pool and Spa Service
FAQ
J & C ENT / SOFTUB is currently rated 1 overall out of 5.
No, J & C ENT / SOFTUB does not offer free project estimates.
No, J & C ENT / SOFTUB does not offer eco-friendly accreditations.
No, J & C ENT / SOFTUB does not offer a senior discount.
No, J & C ENT / SOFTUB does not offer emergency services.
No, J & C ENT / SOFTUB does not offer warranties.
J & C ENT / SOFTUB offers the following services: SALES & SERVICE OF HOT TUBS.
Contact information
RT 3 BOX 572A, Albany, KY 42602