unknown

As planned.

Scheduled initial visit to assess problem. Then received estimate & approved & scheduled work. Next ground around house was dug up and 19 piers installed.

unknown

The process and work went very well; they arrived on time and kept working all day in the heat. They brought the equipment they needed. Began by opening up holes in the yard, every few feet, so there were 9 on each side of the length of the house. While that was going on another crew member was in the basement drilling a hole in the foundation to install the anchor rod into and thread it through the earth anchor/plate that is in the yard.Then applied the wall plate inside the basement. At that point they applied a tork wrench. There are 23 anchor plates placed around 3 sides of the basement. They leave a tork wrench for the owner to apply 80 lbs of tork every 2-4 wks. through the months of June, July and Aug and dry season mainly. When the soil is dry. This process works over time and will close the cracks and straighten the bows in the foundation. 
I was very pleased that when spoken to they were very polite 
They worked from about 8 to 5 the first day and so they had to come back the next day until 11 am.  They cleaned up after themselves getting rid of all the trash.
It was wonderful they helped move heavy items that I couldn't move out of their way.

unknown

unknown

.

They were great to work with from the receptionists who took my calls, to the salesman (Paul) who came to the house to check things out and then multiple times when the work was being done to check on things, to the workers who worked for 3 days in the coldest weather we'd had all year to get the job done right. 
They thoroughly inspected my house, used a laser to determine where the house was settling and by how much, drew up a plan in their engineering department, gave me an estimate, and did what they said they'd do when they said they'd do it.
Whenever they came in the house, they took their boots off to keep the carpets clean.  They were always courteous.  They didn't leave any messes.  They were completely friendly and professional.  If there was a problem, I'd tell you.
I hate it that I had to have foundation work done.  It's expensive.  But I had three other companies come and give me bids, and none were even close to being as thorough as Kansas Basement.  In fact, one company took about five minutes to look at my house and gave me a bid to put in 7 piers for $11,500. 
So I went with the most highly reviewed company and got more piers for less money.  And it comes with a 25 year transferable warranty.  And they take payment on a 6 month same as cash arrangement, which is a big help for my family.
I have no complaints at all.  Oh, and when they lifted the wall that was falling out, it went back to its original location and fixed the interior issues that were caused by the wall rotating outward.  I'm very happy with their work.

.

Workers updated me throughout the day and answered my questions thoroughly. Highly recommend.

We signed a contract for "Kansas Basement" to repair our foundation. The estimated time was for the work to take five to six days.
The crew showed up on Monday morning and proceeded to dig 28 holes and install the lifting rods. The job took five days to complete. The work required cutting and replacing cement in some places and dogging below the base of the foundation in every hole..
The job required the crew to break out some cement that had been put in place by someone's attempt to stabilize the foundation in the past. This created an additional expense that was stated in the original contract. The expense was reasonable for the work the crew had to perform.
Everyone on the crew was a pleasure to work with. They were willing to explain what was being done or what was going to be done.
This is long term repair. At this time there are no signs of any problems and I truly do not expect to see any down the road.
There is a long term warranty on the work done should any problems arise.
This company has been in business quite a while and I suspect they will for a long time to come with the quality of work they give.

This repair fixed a leakage issue that created a catastrophic basement leak. It was done well and in a reasonable time frame.

First of all, I needed a professional opinion concerning the cracks in our walls interior and exterior and the ceiling. I was concerned our foundation over the crawlspace was in need of repair. 
I discovered that this company was not interested in giving me an opinion about the cracks, only in repairing
 I was told that to fix the problem it would be $25,000.00. I was never told what the problem was, and I was never given another option. 
The man who came out was punctual and friendly and I believe that the job they would have done, if I would have needed it would have been done well. 
I hired a structural engineer to give me a second opinion. As it turned out, my house is only settling and has not structural repair needed. And I simply needed to regrade around my foundation. This man saved me THOUSANDS of DOLLARS!
I must say that I should have asked the engineer first, however I felt that this company should have said that my foundation was just fine.
And after speaking to the engineer, he thought that the price I was given by this particular company was pretty high. He has done this job for 30 years! So I would say get several estimates for any work, and call an engineer first!

my experience was very good, they were on time and on budget. they did finish the job early which i was happy about.  They did exactly what they said they were going to do.  also there product comes with a 25 year transferable warranty.

Salesman arrived, reviewed the problem I am experiencing. Advised what type of service I needed and that his company didnot provide that service.

I was not charged for this visit. Dave took some grade measurements, looked at a few hairline cracks, and made some specific suggestions.  Bottom line: he was professional, personable, and reassuring!

They arrived at 8:30 on time and went straight to work  until 5:00 taking 30 minutes for lunch.  Worked hard and finished in 2 days.

They did an excellent job.

Competent, professional, quality repair job; no short-cuts or poor quality materials used; very clear communication and punctuality.
Repairs to our crawl space included new beams, piers, jacks, and blocks; laser-leveled. Everything was done when and as promised. Extremely happy with the entire experience and outcome. Cracks in drywall closed as promised, and doors all operated without sticking. The repairs exceeded our expectations.

One worker showed up a day early; that was ok, they contacted me.  The job was finished the next working day by 5:30.  Holes were dug around the foundation with a small backhoe.  This caused some small ruts in the yard but that is to be expected.  When the piers were set and the foundation jacked up the dirt was replaced.  The dirt was power packed as it was replaced.  They did their best to replace my landscaping wall as it was but that is a tough chore.  Each employee introduced theirself to me and shook my hand.  Everyone was friendly and willing to answer all questions I asked.  Overall it was a good experience.

The agent that was there to give me an estimate explained what the problem was, how it had occured and what needed to be done to correct the current problem and prevent problems in the future.  Though he spoke to me of potential problems related to this, he never attempted to do more than what was needed to fix the leak.  To repair the leak, sheetrock was cut out above the stairway landing and a section of 2x4 removed.  The actual repairman was prompt and professional.  He explained the process of repairing the leak and, I was warned that they would not replace the dry wall which was ok with me.  There was no more water in the crawl space and I was satisfied with this solution.

They had to come in twice to do the job. But, they recommended some other person because they couldn't fix the leak. They sent in a handyman to do the job. My overall experience with them was excellent.

I contacted the company and was given a date for an estimate. They were behind due to lots of jobs. They set a date and was on time and gave the whole house a good look. I was given a estimate that they guaranteed to not exceed and was through. I agreed with the estimate and was told I would be placed on a list that was about 2 months long. Aftr a week they called and asked if I minded them working on the weekend and they could get me in sooner. This was perfect for me. They arrived and dug holes on one day and finished the next day. I paid the original estimate amount and was given a packet with the guarantee. Completely satisfied!

They were pretty good. They sent a guy to check out the crack. We talked about the issue and showed him the crack that needed to be fixed. He told me about what he would do and it was pretty simple.