Rick's Appliance Service

Service man found the problem on first visit. We debated replacing unit, but decided to repair instead. They ordered the parts and returned a few days later. The friendly service man did his magic and now the machine is working like new. We have used Rick's over and over again and never hesitate to recommend them to others.

They showed up on time, gave me a detailed analysis of the issue. Didn't try to sale me anything. They were spot on and the fridge is now working just fine and I would hire them again in the furture.

I will now pay more to go anywhere else besides. In August 2015 we had to have Rick's Appliance come out to repair a Freon leak in our Whirlpool Refrigerator (Model: W10307054A, which I also will never purchase a Whirlpool appliance ever again). Kim came out while I was at work and my wife was home. After several hours of working on the refrigerator he determined there was a Freon leak and he would have to order parts and come back to fix it. Not only was Kim short with my wife, he was condescending and made her feel like incredibly ignorant with each question he asked. Feel free to make me feel stupid, but when you make my wife feel dumb, that's where I draw the line. They fixed it, $600+ later, and we moved on with our lives with the understanding we would certainly never use Rick's Appliance again if we ever had to. Fast forward 9 months to May of 2016. Our refrigerator's freezer stops freezing. We call Affordable Appliance in Wichita, who I would recommend to anyone! They were courteous, educated us on all of the questions I had, and were very accommodating. They defrosted our freezer and we thought everything was good. It was for a while anyway. A couple months later we had the same issue of our freezer not freezing so we called them back. When AA came back, they determined there was a Freon leak. They could have repaired our refrigerator but directed us to Whirlpool to get the refrigerator repaired under warranty because it had been less than one year. So I contact Whirlpool and they said they would direct me to the only "authorized repair company" in Wichita, Rick's Appliance. Great... Low and behold they send out a repair person. And guess who it is! Kim! The same condescending "professional" who "fixed" our refrigerator a year ago. The worst part of it all? Now Rick's Appliance won't even submit the refrigerator for warranty because they said "you called 3 days after the one year warranty expired." DO YOU HAVE ANY IDEA WHY I CALLED 3 DAYS AFTER THE WARRANTY EXPIRED!? Because your service was so remarkably terrible I swore I would never use you again. Now I'm FORCED to use you again. Over $600 , again. Now this $1,700 refrigerator has had nearly $1,300 put into it in 2.5 years of life. I will absolutely never purchase another Whirlpool product again and I will write another formal complaint to Whirlpool requesting them to drop you as their only "authorized repair" company in Wichita because of your lack of flexibility with your customers and the condescending attitude of your repair technicians. You know what Whirlpool tells me? "We can send you pricing on another Whirlpool refrigerator." Why in the heck would I want another awful product of yours!? We've put over $1,300 into a $1,700 refrigerator in just 2.5 years. Are you kidding me? Buy another product of yours? Are you delusional? I might consider a free extended warranty from you. But what do you up yourself and do? You send me a letter saying we can purchase an extended warranty for another $600! LOL Are you kidding me!? That's customer service to you people? We manufacture products that break down twice in 2.5 years. But you can buy an extended warranty for a product that isn't going to work. A remarkably awful business plan if you ask me. I plan on sharing my experience with as many people as possible.

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Rick's was very quick to schedule my appointment. Called on 9-8-15 and they showed up on 9-9-15 in the morning. They called to advise me they were coming and I asked if I could take an extra 30 minutes to meet them at the house and the repair guy said he would wait for me and he did. After getting the gas line replaced he diagnosed the problem I was having and checked on available parts to fix the stove. Found out that they quit making parts for this stove back in 2009. This meant that he could not fix my problem. I will probably have to buy a new stove. I guess more than 20 years of service for a stove isn't to bad. I didn't like the labor charge of $60 for about 30 to 45 minutes of work.

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