Lyday Home Plumbing LLC

Worst ever experience.

Our plumber was scheduled to come out between 2:30 and 3:30 on a Monday. He called during that time frame and said he couldn't make it, so he rescheduled for Tuesday morning. That was a bit frustrating because my husband had already taken off work Monday to meet him; then he had to take more time Tuesday. On Tuesday, the plumber worked for about an hour to locate the leak. He had to get authorization from our home warranty company to repair it, so he left and scheduled a time to return on Thursday. (More time away from work; perhaps not his fault since he needed authorization to make the repair.) He arrived on time Thursday, but did not have the parts to fix it, so had to make a run for supplies. He was able to repair the drain Thursday, but scratched the tub a bit in the process (which I imagine is easy to do), so he sent someone to repair the scratches on Friday (more time off work, again.) When cutting the drywall, the plumber nicked a copper pipe that could likely cause a leak later, so we will need to repair that too before repairing the drywall. During the process, we had to call to set appointment times; they don't seem particularly concerned about setting appointments - they just proposed a day that they'll be there. In all, we're mostly satisfied but not excited to recommend the company.

I used Lyday because of my home warranty company.  They sent Lyday to my house to fix the above mentioned plumbing.  I was pretty strapped for money and needed the work to be done well and relatively cheap, thats why I agreed to use the plumber the home warranty sent out.  This is the last time I will EVER do this, even for a leaky faucet.
The first time Lyday came, he was late, and then eventually rescheduled to another day, I believe 3 times they rescheduled.  They said they would wave my $75 home warranty service charge for my trouble.  Towards the end of this, they didnt and it cost me more money.   For the plumbing, he said there isnt really any issues with this, and this is a sump pump problem.  I believed that maybe one of my floor drain traps had rusted out.  He cut a hole near the floor drain and said look, its fine.  (he also cut into my floor drain...)  I showed him that if you run water down the floor drain that the sump pump fills up with water.  He said hmm well since the break isnt at this drain you need to pay someone with a camera and a locator to come out and locate the break because he wasnt convinced that it was a sewer line problem.  Im thinking isnt that what the home warranty is paying you for?.....   None of the home warranty plumbers had cameras, so I had to pay $185 to have a competitor plumber (not approved by the warranty) come and camera the line.  He located the break and I had Lyday out again.  Finally Lyday agreed that it wasnt a sump pump problem, it was a broken line.  Proceeded to jack hammer out the floor in my basement, at its widest 3 feet, and roughly 10 feet long.  I had mud and sand flung everywhere, gashes in the door to the utility room, and mud drug across the carpet and up the stairs.  I wanted the rusted tee fitting and elbows fixed, but he didnt want to mess with any of that and did the bare minimum even when I said if it costs extra I want it done right.  He made a HUGE deal about using the correct rubber fitting for going from cast iron to PVC below concrete, and at the end of the day I found out he used the wrong ones......  More on that later.
I said as a part of this please clean the sewer line so I know its good and clear.  He had 2 helpers run a snake down the line.  I said I have done this before, its almost exactly 75'.  They refused to run the snake past 60 feet because a week prior one of them had gotten the snake stuck in the man hole in the back yard.  Essentially they pushed all the crud part of the way through my line and slowed the line although not completely clogging it.  Lyday said this sewer cleaning is not warrantied for 1 year like I normally do because I suspect your sewer line is damaged.  A couple months later I came home to a minor flood in the basement, sewage...  the line had completely clogged and I called the home warranty company to have someone out (What the heck was I thinking?) and they said well you owe Lyday $150 worth of service charges, and we refuse service until you pay your bill.  Wait?  What?  First it was only $75 and second, it had been waved.   They didnt care, Lyday wasnt answering the phone, so I paid $412 to have the line cleaned by a different plumber.  The only response I had from the warranty and Lyday was that "the cleaning wasnt warrantied", but they could have cared less that I paid $412 to get it cleaned instead of $75.  See where I am going with this?  Had their paperwork been straight I would have had an extra $337 in my pocket right now.
This is when it gets fun, the plumber I had out to clean the line that was not cleaned well before asked me if I had done the work that Lyday had done.  I said no and told him who did it.  He goes oh man, I have to report this to the city, this doesnt pass inspection and started explaining why.  He asked how was this work done without a permit and inspection?  I said I did not know.  I contacted the city and no permit was purchased, and no inspection was done.  After all this, Lyday dropped it back in my lap and told me that they had been waiting on me to schedule an inspection that I knew nothing about.  That makes no sense either because shouldn't you need a permit before doing the work?  They would have had to lie to the city if they got the permit after doing the work because they had been waiting on me to schedule the inspection....  Maybe the city now allows plumbers to get a permit after doing the work... Their response does not pan out.  I have also contacted Lyday via phone and email 10+ times and then they just now are telling me it was all my fault to begin with.  They suggested I get a quote from a different plumber and they might pick up some of the costs.  The quote cost me $50, they went through all the code violations that were committed and itemized out piece by piece all the costs.  One thing that happened was Lyday removed the sump pump from the pit to get it out of the way and left it in the sand and mud and never hooked it back up.  It got ruined laying with sand and it running, I had just replaced it the year before.  I said there is an additional thing I think needs to be paid for as well.  They told me the sump pump was not in the original scope and they are not responsible for it in any way.  Yet Lyday was the one that removed it and didnt put it back?
Their settlement was to pay me $45 for the inspection/permit fee that they did not do, plus the cost to replace the rubber hubs.  I doubt I see a nickel out of this guy without taking him to court.  Everything they did they felt was to code, they never got a permit so they weren't being held responsible for the work done.  The home warranty company paid Lyday $1000, and I paid an additional $800.  I have scheduled another company to come fix his mess, and it looks like its going to cost an additional $3000 to fix.  Icing on the cake was after I sent the quote to have the work done by someone else, it took me calling them countless times, and emailing them countless times.  Each time an excuse, they didn't get my email, they had to talk with management (its run by 2-3 people I think), they were sick for a week, couldn't find it, email not loading.  Always something.  3 weeks later I was essentially told "nope"
I'm sure Lyday will respond to this review with a bunch of shoulder shrugs and finger pointing, but you are the licensed plumber, I am not, and its your responsibility to follow the law for permit, inspection, and doing good work that is to code. I am in an industry that is held to strict codes and laws, and if I mess up, I get sued.  The difference here is I make it right for my customer instead of attempting to be unaccountable for my actions.   If you want your business to succeed, you better stop doing what your doing and start making your customers happy. 

I'm very happy with the installation of my new water heater. Brian handled everything including delivery and removal and scheduling the required inspection. No problems what so ever.

unknown

Everything went very good. Brian was very nice and prompt on his time. He is very knowledgeable on what he does and very efficient with his time. We have never worked with another plumber that has been as friendly and honest with things. I would absolutely recommend Lyday Plumbing!

They were very professional, very good, and extremely reasonable.

I will start that they did show up on time. It went downhill from there first he tracked mud all over my floors. That he then half way cleaned it up. Then he went on to tell me that he was a master plumper three times. Then he found a washer that was over tightened and warped by a master plumper the first time he came out to fix it or over looked that it was warped. Then the master plumber informed me that the faucet I have is low quality after he had charged for the repair. I would have to say a Kohler that is five star rated from consumer reports and three years old is a fair one.

My water heater quit working. I called Brian who, over the phone, gave me some recommendations. I asked him to please come over and do those things himself and we scheduled an appointment that day. So when he got to my house, he cleaned the filter and got the pilot lit and the water heater was up and running. Later that day the water heater quit again. Brian came back and got the thing running again. After he left that time, he called me back to see if the water heater was still running, but it wasn't. So, the next day (the second day), Brian bought a burner assembly and replaced it on the water heater. The pilot light would stay on, but the heater would not cycle. At that point I decided to have Brian replace the whole thing. The third day in this debacle, Brian came out and replaced the whole water heater and cleaned up the area when he was done. After all that, he only charged me for installing the water heater. I have and will continue to use his services because he went above and beyond what anybody wouldn't have done. I have and will continue to highly recommend him - he is the best and most honest plumber in town.

Upon our calling him (I believe my husband said it was Brian - their master plumber) he gave us advise on how to proceed on our own to confirm we really needed to spend the $$ on having a plumber come out on a weekend. He gave great instructions to my husband and who was able to get the pilot light relit without needing to have someone come out. He was very helpful, very professional, and offered to do it for free without asking. As we have done previously, we will most certainly continue to use Lyday Plumbing for our plumbing needs and most certainly recommend him to others.

I was given his name to call on a Sunday afternoon, he asked if it could wait until the next day, i said there was water in the bathroom and hallway. He came the next day 2 hours late and he showed the leak might have been in the wall of the bathroom. We went down to the basement and saw another leak over by the sewer pipe. We went back upstairs to verify where the leak was coming from. He removed the plug from the sewer pipe and replaced with a new one. He recommended a company to come out and dry the area from the sewer leak in the basement. I called him the next morning and said he needed to come back and tell me more specifics about the leak because I had an adjuster coming to look at everything as well. Adjusted told me the plug was fixed but it was still leaking. The man then started blaming everyone else for the leak still happening, after that he had to come back to fix it again. I had to request multiple times that he specifcally tell me where the leak was coming from so he knocked out the wall over the tub but still didnt answer my questions. I was relying on him to help me because he was highly recommended and he was not up front with me and not professional by accusing everyone else from his mistakes and I didn't like that he did not show up when he said he would. I feel like he took advantage of me not knowing who else to get help from. He did not finish around the tub, I had to higher another man to come out and finish the drywall around the shower. All of his labor charge is way to high.

He was fast and nice.

Mr Lyday came out exactly when scheduled. Knew exactly what to do, and was very reasonable in his pricing. He asked professional questions and cleaned up the area well.

When Brian arrived, he listened to my description of the problem and knew right away where the clog might be. He cleared out the sewer line and looked in the crawl space to verify the condition of the pipes. I have used Lyday's services in the past and I am impressed with his honesty, forthright assessments and impeccable services. I wholeheartedly recommend Lyday Home Plumbing.

They went out of their way to show me the plumbing under the house was good and gave me tips on how to stop the roots from affecting my sewer. They were excellent and had a good demeanor.