Lowe's of E Wichita - KS

unknown

It was reasonable. They're pretty decent to deal with. They did a good job.

They have great customer service in every area.

My experience was good. The sales clerk, Robert Hawkins, in the flooring section of Lowe's was excellent and very knowledgable in carpet. I was very impressed with his knowledgable and expertise and the highlight of my experience. They came to install the carpet about 3 weeks after purchasing.

The purchase and installation went well, but that was all. After the purchase Lowes was not interested in customer satisfaction. Lowe's has finally worked with me after over a year and we came up with a satisfactory resolution. They are giving me the opportunity to repurchase my original countertop at cost with no installation fee. I have agreed to this and am satisfied. It took a long time and alot of phone calls, but we did get it resolved. Now I am just waiting on Top Master to call and set up a time they can come out and install the new countertop.

This has been a nightmare of an installation project. The estimator was confident that the job would be done in and quot;less than one dayand quot; spanned into 3 days and was finally finished 2 weeks later. I was forced to take time way more time off from work than planned. The estimator did not order enough transition molding, and no underlayment was initially provided at all.
As described in the previous detail of service segment Lowe's has been less than responsive, scheduling seems to be over-booked and the estimator and quot;over sellsand quot; installation.
Thru no-fault of the 3rd-person contractor (his name is Darrin and is a very friendly, professional gentleman. I wouldn't hesitate to contact him directly in the future. He worked his tail off for 2 straight days and did a great job) the actual service provider is Pruitt Flooring. If they are the best that Lowe's can provide, and if this is typical of all Lowe's installation, I will NOT return to Lowe's for future needs. I also will NOT recommend them to friends and neighbors.

They have everything that I need.

Did a good job on the installation in the end...the first guy didn't do it right, so Lowe's sent over another guy to do it correctly.
Their follow up was very good, which we appreciated. Called back to make sure we were taken care of.

We liked the price they had a sale going on.

It was a bad experience. We wanted to get the carpets installed with the existing pads that were down. I spoke to some people at Lowe's and got a number of stories on whether they would or would not do that. One gentleman told me that they would not do that and I asked him the reason and he told me that it would void their warranty. I told him that I did not care about that and he said that they could just get me to sign something to waive the warranty. I said that it was fine and we did that and got the work done. Somebody else called me later and said that they couldn't do that. I went in to talk to the store manager but he wasn't there and they brought out an assistant manager who did not know anything about flooring. It was just a confusing mess and I would never use them again.

They were excellent. They came and took the measurements and did the installation. Their finish work was great. They put crown molding around the tops of the counters and that looks excellent. All the cuts were nice. They cleaned up after themselves. They did a really good job.