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Home Safe Hearth & Chimney, Inc.
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Doors - Repair,
About us
Award-Winning Fireplace Repair on all makes and models. Chimney Sweeping and Dryer Vent Cleaning. 3,000 sq ft showroom featuring the finest fireplaces, inserts, and stoves in Gas, Wood, Pellet, and Electric. We're licensed by the Metro Area Building and Construction Department for Mechanical Installations. We've been in business since 1979. More information can be found on our website at www.HomeSafeKS.com.
Business highlights
Emergency services offered
46 years of experience
Services we offer
000 SQ FT. SHOWROOM., AND INSERTS, CSIA CERTIFIED CHIMNEY SWEEPS, CSIA CERTIFIED CLOTHES DRYER EXHAUST TECHNICIANS, GAS AND PELLET SPECIALISTS, INSTALL AND SERVICE FIREPLACES, MASONRY INCLUDING BRICK AND STONE. WE HAVE A 3, NFI CERTIFIED WOOD, SELL, STOVES
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.535 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 11% |
Showing 1-25 of 35 reviews
Marianne O.
Jun 2019
Jonathan was great! He was earlier than the time quoted and contacted me to see if that would work. He inspected the attic in regards to the fireplace, cleaned the fireplace and chimney. Video inspected the flue. Checked for gas leaks. Inspected the outside and roof of the chimney. Went over report with me and made recommendations. Report was easy to read and understand. I had the report in my email before he left! Jonathan answered all my questions and was friendly. He cleaned up and brought equipment needed. I would hire again, especially with their response time. Inquired on Sunday and appointment on Tuesday!!!
Kristina H.
Oct 2016
AMAZING!! He was professional, kind and fast!
Robert S.
Feb 2016
unknown
Roger A.
Jan 2016
unknown
C. B.
Oct 2015
This service provider affords the homeowner both expert advice and first class on-site work. They listen to your ideas and make recommendations specific to your home, not to their inventory. The foreman and technicians assigned to our project were extremely polite and always respectful of how they left the job site each day; VERY clean. The value of our home was significantly increased as was our personal safety (old chimney was found to be a fire risk). Follow-up "after the sale" was by the business owner himself and was great. We've identified zero squawks related to the installations and modifications.
We recommend this local company to all our contacts without reservation. It was an overall pleasant experience.
We recommend this local company to all our contacts without reservation. It was an overall pleasant experience.
Response from Home Safe Hearth & Chimney, Inc.
"Thank you for your kind comments, [Member Name Removed] It was a pleasure to serve you and your family!"
Jerome L.
Sep 2015
unknown
Response from Home Safe Hearth & Chimney, Inc.
"Thank you for your kind comments, [Member Name Removed]"
Sue H.
Aug 2015
The service man, Bob, was on time, performed all the checks as noted and was knowledgeable about the product. We received a comprehensive report on the services performed. The service man also went on the roof to check out the flue to be sure there were no blockages or bird's nests, etc and found that everything was in good working order.
Very positive experience. Bob an excellent serviceman Thanks for the good service. I would recommend this company to anyone needing fireplace service.
Very positive experience. Bob an excellent serviceman Thanks for the good service. I would recommend this company to anyone needing fireplace service.
Perri W.
Apr 2015
unknown
Response from Home Safe Hearth & Chimney, Inc.
"Hi [member name removed], Thank you so much for the kind words. I will pass that along to our masonry technicians! It was a pleasure working for you! Bart Ogden, President Home Safe Hearth & Chimney, Inc. Wichita's Fireplace Experts Since 1979!"
Wayne T.
Feb 2015
unknown
Response from Home Safe Hearth & Chimney, Inc.
"Hi [member name removed], I'm sorry we were unable to do that repair work for you when we did the service work for you. For that particular repair, it takes a different technician and a different setup on the truck. We've made contact with you to explain this and you had already chosen to have another company do the actual work, which we have no issues with. We appreciate the opportunity to do your service work and hope we can serve you in the future! Have a great day - it was a pleasure working for you! Bart Ogden, President Home Safe Hearth & Chimney, Inc. Wichita's Fireplace Experts Since 1979!"
Naomi A.
Dec 2014
unknown
Response from Home Safe Hearth & Chimney, Inc.
"Hi [member name removed], Thank you so much for the kind words and nice review. I will pass that along to our NFI Certified Gas Specialists! It was a pleasure working for you! Bart Ogden, President Home Safe Hearth & Chimney, Inc. Wichita's Fireplace Experts Since 1979!"
Susan B.
Oct 2014
unknown
Response from Home Safe Hearth & Chimney, Inc.
"Thanks, [member name removed]! We appreciate your patience and understanding while we worked through a solution with your very unique installation and the way your home sat up on the hill and had issues with wind-loading on the north sidewall termination. Now that we've relocated your vent termination to the roof, we're confident you should be set for winter! Sincerely, A. Bart Ogden, President Home Safe Hearth & Chimney, Inc. Wichita, KS Cell 316-648-6525 Direct Extension 316-869-0002 Office Voice 316-265-9828 Office Fax 316-633-4512 www.HomeSafeKS.com http://www.facebook.com/#!/Home.Safe.Hearth.and.Chimney CSIA Certified Chimney Sweep #2653 CSIA Certified Dryer Exhaust Technician #10 NFI Certified Wood Specialist NFI Certified Gas Specialist NFI Certified Pellet Specialist NFI Master Hearth Professional NFI Instructor NCSG Technical Advisory Council Member 2010 Angie’s List Super Service Award Winner 2011 White House Chimney Sweeping Team Member Come visit our 3,000 sq. ft. showroom just 1 block south of the Intrust Bank Arena in Wichita, KS. You’ve never seen a fireplace showroom quite like ours. It’s the nicest hearth showroom in the Midwest! Home Safe Hearth & Chimney – Where you don’t have to settle for 2nd best."
Dave R.
Jun 2014
Very professional and thorough
Response from Home Safe Hearth & Chimney, Inc.
"Hi [member name removed], Thank you so much for the kind words. I will pass that along to our NFi Certified Gas Specialists! It was a pleasure working for you! Bart Ogden, President Home Safe Hearth & Chimney, Inc. Wichita's Fireplace Experts Since 1979!"
Connie B.
Apr 2014
unknown
Kathleen M.
Jan 2014
We were pleased with most aspects of the service provided. However, since the service call, we have had trouble closing and opening the damper fully. It seems to be sitting crooked. We will need to call and see what can be done.
Since I wrote my review, Home Safe Hearth and Chimney has contacted us about the damper closing problem we had experienced and came out to check on it. They corrected what was a slight problem free of charge and gave us some advice on how to prevent it happening in the future. We were very pleased with their immediate response to our review, even before we had had a chance to contact them. I can now unreservedly give them 100% A.
Since I wrote my review, Home Safe Hearth and Chimney has contacted us about the damper closing problem we had experienced and came out to check on it. They corrected what was a slight problem free of charge and gave us some advice on how to prevent it happening in the future. We were very pleased with their immediate response to our review, even before we had had a chance to contact them. I can now unreservedly give them 100% A.
Garret B.
May 2013
Both times the service men were professional, worked efficiently and
cleanly. This year's serviceman called ahead to say he'd be a bit late
and arrived within a half hour. He cleaned the chimney and then the
dryer hose which he found unhooked in the crawl space. He fixed the
problem, cleaned the hose and placed the dryer back into position. We
are completely satisfied.
cleanly. This year's serviceman called ahead to say he'd be a bit late
and arrived within a half hour. He cleaned the chimney and then the
dryer hose which he found unhooked in the crawl space. He fixed the
problem, cleaned the hose and placed the dryer back into position. We
are completely satisfied.
Response from Home Safe Hearth & Chimney, Inc.
"Thank you so much for your kind words - we'll pass this along to Bruce, your CSIA and NFI Certified Service Technician! It was a pleasure working with you. We're glad that we found the disconnected dryer vent and were able to repair that for you before it cause too many problems. We look forward to being your Hearth and Dryer Exhaust Duct Technicians for many, many years to come!"
Robert B.
Jan 2013
On-time, professional, and thorough. Took the time to setup and protect the room then carefully proceeded to dismantle the unit and diagnose the problem. Quickly identified the problem, clearly explained it to me, and then fixed it. Cleaned all the components as he reinstalled them. A little more $$ than I was expecting but was commensurate with the service I received. Very happy with the job.
Response from Home Safe Hearth & Chimney, Inc.
"Thank you for the kind words, Customer! Bruce really enjoyed doing your service, We're glad we were able to take care of all your fireplace issues with a single call and we look forward to doing your annual fireplace service for many years to come!"
Kathryn H.
Sep 2012
Arrived promptly. Very professional.
Response from Home Safe Hearth & Chimney, Inc.
"Thank you for your kind words, Member. It's been OUR pleasure to be your "Sweep for Life" for many, many years. We look forward to serving your family's hearth and dryer vent needs long into the future!"
Janice E.
Dec 2011
1/14/2011: Went to the business to inquire about their products and services. Set appointment for 1/21/2011 to have our fireplaces and chimneys cleaned and inspected.
1/21/2011: Their service representative came to our home. He inspected both chimneys, but he cleaned only one. He didn't have the correct equipment to clean our downstairs chimney. He said someone would call to reschedule him with the right truck (equipment).
5/13/2011: When we had no contact from the business for four months, we went back to the business to determine why there had been no follow-up. The lady with whom we visited (wife of the owner) was curt with us.
5/16/2011: We had a call from Bart Ogden to let us know the missing paperwork from the visit on 1/21, by their representative, had been found. An appointment for the second inspection and cleaning was set for 5/19.
5/19/2011: The same representative came to our home to complete the work and inspection from 1/21/2011. He told us we would receive a report and proposal from the owner detailing our options regarding the fireplaces.
6/17/2011: Having heard nothing for one month, we called Home Safe Hearth and Chimney to find out why there had been another delay.
6/25/2011: Proposal received.
When we read the proposal, and the options presented, which came to a total cost of $ 5,454.67 + tax, we knew that other opinions and bids were needed.
1/21/2011: Their service representative came to our home. He inspected both chimneys, but he cleaned only one. He didn't have the correct equipment to clean our downstairs chimney. He said someone would call to reschedule him with the right truck (equipment).
5/13/2011: When we had no contact from the business for four months, we went back to the business to determine why there had been no follow-up. The lady with whom we visited (wife of the owner) was curt with us.
5/16/2011: We had a call from Bart Ogden to let us know the missing paperwork from the visit on 1/21, by their representative, had been found. An appointment for the second inspection and cleaning was set for 5/19.
5/19/2011: The same representative came to our home to complete the work and inspection from 1/21/2011. He told us we would receive a report and proposal from the owner detailing our options regarding the fireplaces.
6/17/2011: Having heard nothing for one month, we called Home Safe Hearth and Chimney to find out why there had been another delay.
6/25/2011: Proposal received.
When we read the proposal, and the options presented, which came to a total cost of $ 5,454.67 + tax, we knew that other opinions and bids were needed.
Response from Home Safe Hearth & Chimney, Inc.
"We apologize for the service Member received. We were experiencing some internal issues that prevented us from issuing a timely estimate on this job. We have adjusted our internal procedures to have better organization as well as a better attitude from our showroom personnel. We DO, however, stand by our report that the flue needs repair. We have photo documentation showing that there are defects in the chimney structure. We simply provided a price on the repair and clients are certainly free to get other opinions."
Judy N.
Dec 2011
We use them and we were using them before we went on Angie's List. It cost me about $150. They are very neat and tidy. They clean up after themselves and everything is spotless when they leave. They are very good at what they do. They are very professional.
Thomas N.
Dec 2011
Fantastic.
Mary A.
Nov 2011
I told them at the time that I was in the process of selling my home and that anything beyond the cleaning found, I would need a price on it ASAP. They found cracks on the top lip of the chimney. I am still waiting on their bid. When cleaning the chimney, Brian took part of the chain that opens and closes the chimney to get me a longer chain. He has not returned the old chain nor kept me advised of the status of the new chain. I have now contacted a new place to perform the above services. They also told me they would provide me with paperwork that I need to give to my realtor. They have not even done that. I am so upset by how I was treated by them.
If they do not provide to me the paperwork in January, I am going to contact the BBB and file a complaint against them and ask for part of my money returned to me.
If they do not provide to me the paperwork in January, I am going to contact the BBB and file a complaint against them and ask for part of my money returned to me.
Response from Home Safe Hearth & Chimney, Inc.
"Our intake notes specifically indicated that Member was in NO hurry on this pricing. She SPECIFICALLY stated that she was in no hurry as she would be living in the house for a while and was planning on having the repairs completed sometime in the future. There was absolutely NO mention of this being needed ASAP or we would have issued pricing within a couple of days of the service. Our technician, Brian, spoke with Member and told her that he would have to search to find the out-of-date damper chain and that he was going to be doing this on his own time and at no charge to her. In other words, we were doing this for FREE! Brian attempted to contact Member at least 6 times according to our outgoing call logs, but was unable to reach her. He was attempting to update her as to his process, but she was unreachable. After we finally found the chain that would fit, we were told that Member did not want to speak with Brian (unsure why - this makes no sense) and that we were to provide her with the We HAVE issued the proposal for repairs as per her request. As per her request, we have MAILED her the chain at absolutely NO CHARGE to her and at expense to us. With our stellar rating on Angie's List and being a Super Service Award winner in 2011, it should be obvious that we don't provide service as she's describing. We've done all we can and have tried to do more - she has refused to even answer our calls and all attempts at satisfying her. We've been in business for over 32 years and have over 15,000 satisfied clients. Every once in a while we're reminded that you can't satisfy everyone 100% and on a rare occasion you can't satisfy someone at all - no matter what you do. Brian is a very good technician and very conscientious person who follows up on his word. This customer report is absolutely untrue and the complaint is unfounded. We feel that there is no way to satisfy this client."
Kathye K.
Nov 2011
It's beautiful. We just love it. They come out once a year to get it ready for winter time. They're wonderful. They do a really good job. They are very nice people.
Marc A.
Nov 2011
Brian, came to the house and proceeded to tell me about his go cart that had gotten stolen. Still waiting on bid to fix chimney. Said I, wanted chimney fixed before cold and snow. Brian, took off chain from fireplace to replace, and has not replaced it. Said, he would keep me posted and he has not.
Carlin C.
Oct 2011
Good
Response from Home Safe Hearth & Chimney, Inc.
"Thank you Member!"
MORIAH B.
Sep 2011
Serviceman was prompt and called to see if he could arrive at house earlier than planned. He didn't charge us the full cost for two fireplaces because he recommend that we not use one of the gas log appliances due to safety concerns.
Response from Home Safe Hearth & Chimney, Inc.
"Thank You Member. We apologize for not being able to change the gas valve. City codes require only a licensed plumber work on issues like that. We appreciate your feedback!"
Licensing
State Contractor License Requirements
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FAQ
Home Safe Hearth & Chimney, Inc. is currently rated 4.5 overall out of 5.
Home Safe Hearth & Chimney, Inc. accepts the following forms of payment: CreditCard
No, Home Safe Hearth & Chimney, Inc. does not offer free project estimates.
No, Home Safe Hearth & Chimney, Inc. does not offer eco-friendly accreditations.
No, Home Safe Hearth & Chimney, Inc. does not offer a senior discount.
Yes, Home Safe Hearth & Chimney, Inc. offers emergency services.
No, Home Safe Hearth & Chimney, Inc. does not offer warranties.