Hephner TV & Electronics
About us
Family owned & operated.
Business highlights
75 years of experience
Services we offer
Sales, service & installation of audio, video & home theater products.
Accepted Payment Methods
- CreditCard
Reviews
4.19 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 11% | ||
| 0% | ||
| 11% | ||
| 11% |
Showing 1-9 of 9 reviews
Kenneth D.
Mar 2016
unknown
Mike W.
Mar 2016
unknown
Susan L.
Sep 2015
The TV was not uninstalled from the speakers because the Service provider that came to my home stated he did not know how to. They did install the cable boxes and programmed the two remotes associated with those boxes. I also requested that they program my current remote because I have to use several remotes to watch a dvd and their answer was no because they have a guy back at their office that specializes in that and they would have him call me and he never did. I feel like they had no problem charging me for a job they didn't know how to complete. I did talk to the owner and he would not have someone come out to secure the wiring his workers left hanging loosely.
Response from Hephner TV & Electronics
"Ms [Member name]: I am sorry you were not satisfied with our service. Let me, again, clarify some of the issued we ran into at your home. First, you asked us to install your 3 cable boxes and program those remotes to work the TV's. As you acknowledge, we did everything you asked us to do on that job. Second, the "current" remote you mention in the review was in fact an older, generic universal remote that wasn't compatible with the new cable boxes. We spoke about other solutions with newer remotes but you didn't want to buy a newer remote that would solve your problem. Finally, regarding the TV/Sound connection: Your TV was mounted on the wall and the audio equipment was in another room. All the wiring connecting the equipment is run in the walls between these rooms. We did not do this original installation. It was done by another company When our tech arrived you asked him if he could connect the DVD sound directly to the TV (The DVD sound is currently connected directly to your audio receiver in the other room). He explained to you that this would involve running new wiring inside your walls - something that we were not equipped to do but the original installer certainly could do. Again, when I advised you of this when we spoke on the phone you were unwilling to contact the original company. In your case, we did everything within our power to fulfill your requests and to offer you solutions. Unfortunately, our solutions were not acceptable to you. And within the scope of your original work request -installing your cable boxes & remotes - you acknowledge that we did everything you asked and expected. If you ever wish to discuss other options or solutions further, please give us a call."
C. B.
Jul 2015
Significantly above average, with prompt and polite technicians on premises.
Follow-up is impressive, with courteous attention to questions.
Follow-up is impressive, with courteous attention to questions.
Jim B.
Dec 2013
I first used these folks to fix a TV. Instead of throwing away an entire circuit board, they actually traced the problem down to a faulty capacitor. While I was in the store I saw at least a dozen flat screen TVs they were working on.
The second time was with the radio mentioned above. It has a very small internal jack, and I'm surprised they could even get to it. But they did and did a great job with it.
The place seems to be run by old geezers that have probably been doing this kind of thing for decades.
Donald W.
Dec 2012
The response was prompt, the technician informed and resourceful. I wouldn't buy a TV from anyone else.
Andrea C.
Nov 2012
DO GO SOMEWHERE ELSE!
Warren M.
Mar 2012
The purchase transaction wass conducted at Hephner's Televison location at 737 S. Washingtin St. in Wichita. The delivery, set-up, and old TV disposal took place at my residence on the designated date and time. The two delivery personnel were professional and courteous. The entertainment center, TV, and blu-ray disc player were placed where I designated and I was provided adequate operating instructions. My old TV was taken away when they departed. I am very pleased with the entire transaction beginning with the purchase of the new TV and ending with the takng away of the old TV.
Donald W.
Jan 2010
They picked it up & returned it for a reasonable fee. They picked up a second one and determined that repair would cost more than set was worth, charging only pickup & delivery. On the new tv, they gave prompt, courteous service at a fair price. It was a much better experience than I have had at the big box stores.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Hephner TV & Electronics is currently rated 4.1 overall out of 5.
Hephner TV & Electronics accepts the following forms of payment: CreditCard
No, Hephner TV & Electronics does not offer free project estimates.
No, Hephner TV & Electronics does not offer eco-friendly accreditations.
No, Hephner TV & Electronics does not offer a senior discount.
No, Hephner TV & Electronics does not offer emergency services.
No, Hephner TV & Electronics does not offer warranties.