Gottschalk Brothers Roofing, Inc

I hired this company to replace my roof along with the guttering, soffits and fascia. I worked with this company before, but this time there were multiple unexpected material and contract changes because products were offered, then not available. I was not given a clear date for work to begin after asking, they just appeared one day and removed all my guttering. Multiple rainy days passed with no guttering so there was damage to the soil around my house. They then appeared early on my only day off, waking me with banging and blasting a radio in my quiet cul-de-sac. My garage was blocked by a trailer being used as a dumpster, and this was fine as I understand it saved them money vs what the insurance company paid them for a dumpster, but they left debris all over my driveway and yard including a branch from my tree that was cut off and left in the middle of my back yard. They finished all of the roof in one day so they were banging away until 10:30pm and left without cleaning up. After their cleanup the next day, there were nails everywhere and that tree branch to contend with. When the gutters were installed days later, they were a smaller size than I was contracted for. It rained the next day and due to all the downspouts being angled a different way than they originally were, my home was surrounded by thick mud and my basement had water in it. I politely communicated this and the next day, the very bottom spout of HALF of my downspouts were crudely rotated. I just decided to come up with my own solutions to stop the water. I received invoices very shortly after for about $22,000 worth of work. My insurance was paying $16500, and I did not get funds from them for a week. I then got emails about payment which I get, although despite asking them to contact my personal email they continued to send to my work email. I came by to give them a check and pay the other $5000 via a credit card, and I was stunned to hear that I can’t due to them getting rid of their processing company. I asked for patience because I had not planned to pay that much with cash and most people cannot come up with that quickly. After another few hard rains I noticed a leak in the roof in the rear of my house in my living room. I told them this, they told me there was nothing wrong with the roof and they added sealer to a single vent pipe flashing. Based on how many issues I quietly accepted, and how polite I constantly was, I believed they would be understanding about it taking time to come up with cash, but after 30 actual days (not business days) I got an email at work telling me that if I did not pay the rest immediately, there would be fees. They never told me and nowhere in the contract was it stated that I can’t pay with a card, so I asked for leniency on the timeline for payment due to THEIR miscommunication. I got a very rude and insulting email from the owner telling me he regrets that I didn't read the contract I signed and that I needed to pay. It states that there is a convenience fee applied to any non pre-approved payments other than cash or check. This does NOT imply that this business cannot take a card payment and it does NOT say that all payments have to be pre approved. I would gladly pay a convenience fee but they literally can’t process cards and did not offer any resolution besides immediate payment with a check. Right after this extremely rude conversation with the owner, I drove to them and wrote a check draining my savings. I now have a leaking roof, with wonky shingles on the ridge, undersized guttering that erodes my lawn, errant pieces of flashing and backing sticking out in multiple places, an endless supply of wood and nails being discovered by my lawnmower, and a really bad taste in my mouth. I would not even consider this business again, they have no consideration for customer service. I will have repairs completed by a different business.

I called Gottschalk to bid replacing my roof on my home in Park City.  Jim had been there to do emergency repairs once or twice over the years due to storms and was very reasonable then, never charging me an arm and a leg when just a few replaced shingles would get me by.  Because of his professionalism I wanted him to quote replacing the roof when the time came.  I only got two quotes and Gottshalk was right in line with the other but most importantly I knew of their quality so hired them to do the job.  The crew arrived on the day specified and tore off old roof down to plywood, checked it and made a couple of repairs, re-tar papered and re-roofed with new flashing etc. as promised.  The crew hauled off all the debris and I found not a single nail in the yard or shrub beds (which were covered) afterwards.  I was very pleased with both the quality and execuation of the job.

Do not trust Gottschalk Brothers Roofing with your home or property or anything else you value for that matter and do not believe a word they say. They refused to remedy anything pertaining to these problems with my roof or anything they were responsible for and did on my property. The way they treated me and behaved is an absolute outrage!

Like I said, the roof is 3yrs old done in Sept, 9th,2009 after July hail storm. Noticed leak under edge of roof in August and had several Roofter come for estimates and 3 said, the shingles were defective probally when they were put on. Had Gottschaulk out in May 2012, after hail storm Gottschaulk said the roof was fine then, Sept 2012 said oh this is hail damaged and said get a 2nd Ins. person out here where we can show them, I set up a second meeting with my Insurance Adjuster on 23rd of October 2012, and of course quess who didnot show up  "Gottschaulk" saying mix-up in messages in office and then a letter with nothing to say except but take it up with Tamko Shingle company.,I would steer clear of this Company but everyone has an opinion.

Company did not phone before coming as they said they would, so that I could adjust my job schedule and be here when they worked.  I could not communicate with the crew; only at times was there anyone who spoke English.  They worked super-fast, and I was afraid they might be careless.  Sure enough, the flashing around one of the pipes on the roof failed after a big rain the following year.  The company did the repair, and also paid for repair and repainting the ceiling inside. They did not clean up well; there were nails washing out of the gutters into the driveway and flower beds for a year and a half.  They moved my barrel planter which took two men to reposition after I called. They moved rock edging and did not replace it until I complained, and then it wasn't done acceptably--again, I wasn't here.  The first bill I received was an overdue notice.  Sorry to be so negative, but I wouldn't use this company again if they were the only roofers in town.

The worst