GET A MOVE ON

If only I'd checked here before hiring them - our shipping involved losses and damages - eventually "agreed" a settlement but they still haven't paid the full amount after 13 months and they don't answer phone calls or Emails anymore !!??

As indicated above, they tried to delay resolving each problem, both of which they caused. We had to put a flower pot over the damaged area on the coffee table. Move crew was fine, their office / ownership leadership extremely disappointing. Very disappointing resolution and their lack of responsiveness left this action way too long.

I had a job offer with a turn around of 2 weeks so I signed up for Angie's List to help cut the options when looking for a cross state moving company. I opted for Get a Move On and chose their packing and moving services. When drawing up the contract I was assured they would pack my belongings with care as if they were their own. I was also told my items would be the only ones on the truck.

They arrived an hour late and during the packing process I was told they had another job in Austin. When explaining what I had been told they said the owner added the other job and was unwilling to honor what I had previously been told. This placed my items at the back of their non-water tight truck where rain water poured over about 60% of my boxes. (Ironically they had me move all fluid items to protect my items from possible damage.) So to recap so far, the company was paid double milage, did not honor their promise of only my items on the truck and placed them in a leaky truck.

These however were not the only issues. When my wet boxes arrived with dirt from their truck they left stains on my carpet, completely fell apart, (by the way all packing boxes and material were brand new and purchased through GAMO) with items soaking wet - clothes and bedding/pillows that had to be washed and dried prior to sleeping after a 9 hour drive. In addition to the wet clothes, they were piled on top of my shoes which were thrown in the bottom of the box that not only got smashed, the water caused bleeding of colors all over each other. Multiple items from the bedroom were smashed, damaged and/or broken due to their packing. One item was a curtain rod with ribbons containing over 100 pair of earrings (mostly fish hook) that had been placed at an angle in a box on top of a braided burlap fabric hanger and a jute plant hanger. Not only were the earrings tangled in the box with necklaces thrown in, this was a water damaged box with a hole in the bottom. I still can't match all my earrings and am not sure how to tell what's lost /missing.

After contacting GAMO and sharing pictures of some of the damage, I asked for a full or even partial refund. I was advised by the owner that they do not offer refunds and to file a claim. He had no response or reaction to the pictures which is unsettling to say the least. Luckily I purchased full replacement insurance however still do not have any type of resolution from them.

The only positive thing I can say is about one of the packers/movers by the name of Dom. He was friendly and the items he packed were all done with care. Although most of the boxes he packed were wet, with wet items inside, nothing was broken. Based on the owner's nonchalant attitude and overall outcome to date, I would not recommend this company to anyone.