Frederick Plumbing, Heating, and Air Conditioning

Our realtor called when the work was done and said that her "jaw dropped" when she was given the invoice. She noted that they insisted on payment before agreeing to come out, so she left her credit card number with them. She also asked the plumber to call if work was going to be more extensive than what was noted on the inspection. (We were expecting a bill of about $350.) She never got a call before the repairs were finished, so naturally, she was astonished when presented with the final total which was $781.69 -- more than double what we had planned for. 
After talking with my realtor, my husband wanted to see the actual invoice, so I called to ask for one to be faxed to us. The lady who answered the phone sounded very "put out" because we wanted a copy after they had already given a copy to our realtor. My husband is a lifelong "handy man" and he typically does our fixes himself, but in circumstances like this one, we have to trust someone else. After looking over the invoice, based on his continual parts pricing at Lowe's and other places, he estimates that the markup on parts was about 200% -- and he felt that the length of time that it too to complete these "fix it" jobs was excessive, too. He was especially irritated by the face that we paid Frederick's in 2012 to take care of the front faucet and the 2 toilets -- only to find them failing less than 2 years later. We are now questioning the quality of the original work. 
There are plenty of other plumbers in Wichita. I "thought" we had found a good one, but apparently I was either wrong in the first review, or things have deteriorated in the time since our last call to Frederick's. In addition to following up on Angie's List, I intend to let all of my friends and neighbors know that I no longer endorse Frederick's as a good company for 4 very specific reasons: (1) their insistence on having a credit card before agreeing to take a job; (2) not following through with instructions to call the realtor if the job looked like it was going to be excessive; (3) the actual charges for the job -- and especially when they were (mostly) repairing their own work; and (4) because of the snippy attitude of whomever answered the phone and talked to me when I called to request a faxed invoice.  
All of the above, in my opinion, are poor business practices, and I will not do business with them again.

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I first sent a email request but got no response after 2 days so my wife called them and they came out next day. The plumber opened the drain with a auger and it now drains but he was asked to look at the bathroom sink drain also but left without doing it and I had to call again for another day. While the response was quick it cost another $53 in addition to the $100 which I paid for the first plumber. I contacted Frederick Plumbing about the extra charges and was told that the cost would have been the same even if it had been done the first time. Although I know that businesses have to charge for services the $53 for the bathroom sink drain seems excessive for pouring acid into the drain. When I asked about that I was told that I can't buy the acid, only plumbers can buy it. The next time I need a plumber I will hesitate before calling Frederick Plumbing. Overall I am disappointed.

I was very pleased with the professionalism of this company and with the work ethic of the plumber. I would definitely recommend Frederick's to anyone asking, and when needed, I will use them again.

It was fixed and plumber gave me some tips on keeping it from leaking
again. I was very pleased with his work and professionalism.

We paid the invoice in full but feel the company was careless in their writing up the work order and unprofessional in refusing to consider some reduction in fee.

I asked them to come concerning a clog in a drain pipe. They scheduled me quickly and arrived on time. My mistake was mentioning other service I would like to have done without talking to them on the phone about it first. The technician dealt with the clogged drain fairly quickly. The other fixes, which were two toilets with flushing handles which were "sticking", took much longer than I anticipated. I thought I was asking them to do something very simple. I would have appreciated enough communication back from the technician to have known that what I was asking was not going to be simple - or inexpensive. It has been several months since he was here. I have had no problems with the toilets he fixed and I am very satisfied with the work he did. I am not familiar with pricing for this kind of work, but I thought $450 to unclog a pipe and fix two toilet handles was high. He worked for 3 to 4 hours. I would call them again, but I would clarify ahead of time about the work I wanted to have done and how much they thought it was going to cost. High quality apparently takes time and money. I guess that should be no surprise.

They were prompt and did a good job. They stand behind their work. I feel like I can always depend on them. The pricing is reasonable.

I tried repairing it with the parts I bought from Superior Plumbing but every time I reassembled the control the water wouldn't turn off. After several trips back to Superior Plumbing and more than an hour on the phone with the manufacturer I was getting nowhere and decided it was time to call a plumber. Having a very good experience with Frederick Heating and Cooling I decided to call them since they do plumbing too. I made an appointment for 1230 and waited. 1230 passed and no phone call but finally about 1250 Fredericks called to see if I was ready for them to send a plumber. Another half hour elapsed before "Johnny" arrived. He promptly diagnosed the problem and in about a half hour he was finished. The total cost was very reasonable at $79 as I had expected to pay a minimum of $100. Frederick Plumbing is a company I will call again even though they were a little slow arriving.

The plumber let me know what he was doing every step of the way and explained to me why I was having the leak problem. He was prompt and courteous.

This is the third year I've used Frederick Plumbing for furnace service and have always been completely satisfied. My appointment was set for between 1 and 3 in the afternoon and they called about 1255 wanting to know if it was ok to send the technician out. I said yes and thought he would be here shortly but it was about 30 minutes before he arrived. The technician was very courteous and efficient taking only about a half hour or so to check two furnaces. The price for two furnaces was only $110 which is a little more than half of what some others charge. I'm very pleased with Frederick and will use them again next year. They are an excellent company and I highly recommend them.

They are very nice and very knowledgeable. They do a really good job. We wouldn't be using them otherwise. We have used them for a long time. They are very dependable. We have never wanted to go to anybody else.

Very fast service with the utmost curtiousy. Price was very resonable and will definatly call again when needed.

It took a long time for the work and locating which parts were the problem. this increased the per hour cost. Overall I was satisfied with the work. I have used Frederick Plumbing for years and have found their work to be professional and efficient.
They have responded quickly when I have a major problem.

I highly recommend Frederick's and have nothing but praise for this company. In the spring I'll be calling them again to service my central air units. Great folks to do business with.

It is a local family owned company and came highly recommended to me. They do the plumbing, heating & A/C and that is real advantage to have one company do the all of those. They are very accommodating, very helpful and it is very good to work with them.