Eddy's Toyota

Excellent service, friendly staff

They did good, I haven't had any problems.

They took advantage of an older lady.

Things went well and we will continue to use them.

They are really good! I will continue to use them.

not well - they didn't seem interested

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Will not go back for service. Told us need front brakes and front struts . The front struts were replaced by them 25k ago should not have went bad as all in town driving will be getting second opnion.

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The oil change was fine. However, our car only has 77,000 miles on it. We were told that we needed new struts and new tires to the tune of $2500.00. Eddys has serviced this car since the day it purchased. Every time we have had the car in and they have performed the safety inspection including this visit the suspension was marked as being fine which makes no sense to me. We bought the tires that are on our car from Eddys in December 2012. That makes the 1 1/2 years old and we have only gotten 25,000 miles approx out of them. These were supposed to be 60,000 mile tires. Eddys have been the one to rotate and balance them when needed. We did not have $2500.00 to put at so my husband brought my car home. After checking on the web Toyota has a know problem with the 2007 Camry Struts. I sent a email to the Service Manager at Eddys and after a week got no repsonse. I then called Eddys to speak to the Service Manager was told he was not answering phone. I spoke to the Service Advisor who took my message and was personally going to deliver it to the Service Manager. Again a week no response. I have since emailed both the Service Manager and Assistant Manager withi no repsonse after a week.

Since our car is out of warranty I would say that is why they do not respond. However, we checked have checked online on how to see and there is a known issue with 200 Toyota Camry Struts.

This is to update that I turned the matter over to the Better Business Bureau. As a result Toyota agreed to replace the front struts under their goodwill warranty. Eddy's covered the cost of labor for the strut replacement. I still have not decided if I will go back because of what I have had to go thru to get the matter taken care of.

It went very good. Eddy's is always good with their service. I have used them for years.

They are decent and do everything at their very best. They are efficient.

We needed a new idler pulley for the power steering on this truck and Eddy's quoted us $90, which they said was a good deal for an old truck like ours, but we called around and found the part at Oreilly Auto parts for 20.38 and they had it in stock, no waiting for the order. The Oreilly part was made by Ac-Delco and worked perfectly even though it was not 'genuine Toyota" as I had been told was so important by Eddy's. What I learned, through a few other old Toyota truck owners, is that there is no guarantee that they could have produced an actual Toyota product idler pulley for my truck and probably would have provided a good after-market part, just like Oreillys did. That is a lot of money difference, so we have learned to check around carefully.

A new employee helped me so he was a little slower. However, the service manager assisted me extra when the service department wanted to take off the special keyed lugnuts and put on regular lug nuts by going with me to the car and finding the key that fit the lug nuts. If he had not taken the extra time, I would have paid extra to take off the special lug nuts and would have lost the security of tires being stolen.
The week after the oil service change, the undercover fell down while on the highway and we had to get assistance to zip tie it up. I am not sure if they neglected to make sure the cover was secured or not, but it makes me concerned that they would have not payed attention to that detail.

Would not schedule work to be done on my older toyota pickup even though
I know exactly what is wrong with it, oil leak around oil pump seal, a
common leak for an old Toyota truck, but the service responder, by
phone, said I'd have to bring the truck in first to have an $89.95
diagnostics review done on the truck before any work could be done and
scheduled. I explained that I would have to have the truck hauled to
their location, 40 miles from our farm, just to have the diagnostic to
be done, then wait for an opening for a schedule to have the truck
fixed, not providing any type of standard estimate of what that type
service 'usually' costs and how it could vary, high or low. They
treated me like I knew nothing about the truck or mechanics. They
failed to understand that this was not one of those 'its making a funny
noise, can you see whats wrong with it' type calls.
We found a mechanic close to the west side of Wichita who took our word for what was wrong with the truck and scheduled a day-long repair, we hauled it to that shop, they fixed it, total $228.00.

We needed a new idler pulley for the power steering on this truck and Eddy's quoted us $90, which they said was a good deal for an old truck like ours, but we called around and found the part at Oreilly Auto parts for 20.38 and they had it in stock, no waiting for the order. The Oreilly part was made by Ac-Delco and worked perfectly even though it was not 'genuine Toyotaand quot; as I had been told was so important by Eddy's. What I learned, through a few other old Toyota truck owners, is that there is no guarantee that they could have produced an actual Toyota product idler pulley for my truck and probably would have provided a good after-market part, just like Oreillys did.
That is a lot of money difference, so we have learned to check around carefully.

Same as always, great service, very professional, and the waiting room is beyond compare, tvs, wireless access, be enrages and food, all free.

The service was as expected. They were friendly and allowed us to leave while the work was being done. The service rep. just gave us a call when it was done. I felt they were trying to sell us brake pads that we didn't need simply because I asked for them to be checked. My wife and I took our cars to another shop to get pads and were told that only one axle on each car need new pads after Eddy's told us that all of the pads needed to be replaced.