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CUSTOM HEATING & AIR COND

3.3(
3
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

We test and measure your house to find the correct size of replacement equipment. Anything short of this is just a guess. Up front prices before repairs. Maintenance Agreements with plenty of features and discounts on repairs. Small family owned local company with personal style and customized service.

Business highlights

Emergency services offered
39 years of experience

Services we offer

HVAC install and replace. Repair and diagnostic services. Home energy audits. Home comfort diagnostics. Duct work install and repair or upgrades. Maintenance of equipment on scheduled basis.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.33 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
33%
3
0%
2
0%
1
33%
Write a review
Showing 1-3 of 3 reviews
Cecilia D.
Jun 2014
5.0
Yes, I recommend this pro
We have used them before. Their service is good. They do a good job and they are professional. The job is done in a timely fashion.
Thomas T.
Nov 2013
4.0
Yes, I recommend this pro
$10,000
Had some istallation issues to start with, but was impressed with Larry's resolve to fix them and make it right.   He always showed up even on Friday evenings to trouble shoot.  All problems were solved and we like our new system.
Cynthia A.
Apr 2011
1.0
$343
I would NEVER recommend this individual again. I have had no problems with my Carrier A/C unit UNTIL AFTER Custom Heating and Air serviced it for a regular routine checkup. The tech stated it was in great working shape and no additional problems should occur. ONE WEEK LATER, at 89 degree temp, I turned it on (1st time since the service) and it did not work! I was so upset I asked for someone to come out. Larry, the owner, came out and said it was NOW a bad compressor and Capacitor and quoted $1400.00! He left and said he would call back on Monday. We had NO AC during this time. We decided to get other bids. 2 OTHER CERTIFIED MAINTENACE MAN CAME OUT AND FOUND THAT ONLY THE WIRES WERE DISCONNECTED. The AC unit was fixed that day! Larry Mis-diagnosed the problem and is now asking to pay for services that he didnt preform. When i asked if Customer Service was more important, HE MENTIONED HE WAS IN BUSINESS TO MAKE A PROFIT. And he would get our money. I agreed to pay for the parts he installed but his mis-diagnosis we should NOT be charged for. He is an unethical business man and uses unethical business practices. He is still, to date, charging me for parts and his service (or profit he so calls it). 
Response from CUSTOM HEATING & AIR COND
"Without judging someones motive or morals, I simply must say that the wires were left undone on purpose to prevent further burn out; the equipment while able to run, was in the process of burning out; I quoted all repairs up front; I explained in detail to her husband the problem and repairs, I came out within an hour on Sunday at regular rates, the heat pump was used for a week in heating mode after our initial service; I don't know why the compressor was burning out and I can't help it when things break after out service in spite of proper care; the equipment had not been cleaned or service for 5 yrs prier according to the member when first scheduling; the customers partial payment that was sent after this post was returned in full; the equipment in the time sense her post has proven my initial diagnoses correct. Please Google Custom Heating and Air Conditioning to see typical comments from everyday customers."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

CUSTOM HEATING & AIR COND is currently rated 3.3 overall out of 5.

CUSTOM HEATING & AIR COND accepts the following forms of payment: CreditCard

Yes, CUSTOM HEATING & AIR COND offers free project estimates.

No, CUSTOM HEATING & AIR COND does not offer eco-friendly accreditations.

No, CUSTOM HEATING & AIR COND does not offer a senior discount.

Yes, CUSTOM HEATING & AIR COND offers emergency services.

No, CUSTOM HEATING & AIR COND does not offer warranties.