Bob Stith Heating & Cooling

I scheduled an appointment to have a tech look at a shed furnace to see if it was operational. 12/29/22. Tech came out and thought that he could have it fixed later that day "for a couple hundred dollars." Parts were unavailable so said that he would contact me the next week. Nothing. I left several messages to learn they were "still looking." Again, weeks passed with several unreturned calls. Received a bill for $200. Then the $5 part was "located." More time passed with more unreturned calls. Then the tech "fixed it." Another $200. Within days, I could smell gas. Zero concern from Bob Stith employees when contacted. When call was finally returned, tech said he would be out on Friday afternoon 1/27/23 to check it. No show. Showed up on Saturday morning to say "Not sure why" and now the "fixed" furnace won't stay lit. More messages left unreturned. On 2/2/23 tech calls and says the "new repair" will be $300 in parts plus another $400 in labor. have I also left two messages over the past two days to have the owner/manager call me. Nothing. I made it VERY clear up front that the furnace was old and that I didn't want to sink a lot of money into it. So now I'm left with a $400 bill, a pipe LEAKING GAS that wasn't before, 10+ unreturned calls, and 6+ weeks of lost time for my business. This is one of the MOST UNPROFESSIONAL businesses I have EVER dealt with!!!

We see him once a year unless something is wrong. I like their honesty. We've been using him for twenty-five years.

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My air-conditioner was only cooling my house to 85 degrees,so I called Bob Stith heating and Air. The receptionist answered,took my information and promised to call me back as soon as possible. She called me back to inform me a mechanic was on his way. He arrived in about 20 minutes. It only took about a half hour for him to diagnose the problem,and fix it. The young man's name was Spenser. He was very polite and professional. I would be glad to call them again if necessary.

The unit is working wonderfully.