AMERICAN FENCE COMPANY, INC.

This company installed my back fence about 8-10 years ago (good job) and I now needed two gates and approximately 18 feet of adjacent fence/rails replaced. Tried to use web site "contact" link with no response. After waiting three days, I called. The office response was courteous and at that time, I also mentioned that a neighbor would be interested in installation of approx. 40 feet of cedar privacy fencing. Estimator was to contact me ASAP, but there would be a delay due to work load. Now after five weeks, no estimator has called. DO: Assume this company doesn't want small jobs. And doesn't care about referrals. DON'T: Bother with them - there's lots of competition.

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The estimator was on-time and spent time listening to the issues and what we wanted. He explained the process and construction material that would be used. I received the estimate the next day as promised. After agreeing to the work, the company took it from there and completed the job as promised and on time.

see the and quot;What did the provider doand quot;

I called American Fence and they said they would call me in a day or two to set up a time to come see my fence that I needed to have repaired. However, the call never came. They never called me so I called someone else.

I was told the ornamental fence was on back-order for about a month, however after only two weeks, I received a message on my answering machine (on Friday evening) from their salesman, Mike Boyer, that the fence had come in early and they would be there on Monday to install it. I immediately called them back and told them not to schedule it for Monday since we were due to have an ice storm on that day. I asked him to call me back and reschedule. I was planning on taking the day off from work so I could be home when they came, and I really didn't see how they were going to be able to do the work in an ice storm. He never called me back, so I took off Monday. They never showed up, and after about 3 of hours of waiting for them, I called and was informed that they had just gotten out of a meeting in which they decided not to work that day. Duh.
I took the next day off, and about an hour and a half past the time I was told they would be there, a guy pulls into my driveway hauling a bobcat on a trailer. He gets out of the truck unsteadily, and tells me he had an accident loading the bobcat on the trailer - He had done a full split on the ice on the back of the trailer and now he could barely walk due to a groin injury. I felt really bad for him, and told him he should go see a doctor right away. The guy could hardly stand.
I told him I didn't want them using a bobcat on my lawn since the ground was so wet and saturated, and he said and quot;Oh no, Ma'am, we would never use that on a residential propertyand quot; which left me wondering which job he had been preparing to go to that day. In any case, he walked, doubled over, around the property as we discussed the details of the fence job. After that, he called in for back-up and they sent over a Mexican guy who spoke no English. The two men conferred, the hurt guy left for the emergency room, I went into work, and the Mexican guy took over.
Things went ok for a couple of days, - they set the fence posts in the rain, but said they had to cure for a couple of days because it was so cold and wet. After four days they were a no-show, no-call and I was wondering what was going on. I called their office, and started to tell them the situation. I was interrupted, asked my regional location and was brusquely informed that I would only be able to speak to the salesman, Mike, who was not in the office, as this was his area. This was a pattern that repeated over the next week - apparently nobody in the office can discuss a job other than the person who's turf it was. Mike finally called and told me that they had been taking the last two days off as my rolling driveway gate was being custom built. I thought this was odd, as it seemed you would have done that on the rainy days, and hung the fence on the good days...but anyway... they showed up the next day and I pointed out that they had forgotten to cut out and set the posts for a garden gate I had wanted installed on the front of the house. When I purchased the house, there was a wooden fence piece that blocked my access to the hose bib for the front of the house, and I wanted them to install a door in the area. When I came home that evening, I saw a 4and quot; x 4and quot; metal pre-fabbed frame for a gate that screws into wood slats leaning up against the house in that area. I asked they guy if that was for the gate, he said and quot;yesand quot; and I told him that was not what I wanted. I explained I wanted a and quot;garden gateand quot; - just some black hinges and a latch I could padlock to keep that back alley secure. This is a house in the Historic District and looks matter. He said he understood exactly what I wanted and would pick up some hinges and a latch tomorrow. When I came home the next night they had set the posts (no cure time needed this time?), hung the prefabbed gate, which by the way was 5and quot; thick and did not close flush. In fact, it just pushed up against the other post leaving a 5and quot; differential between the gate and the fence it was leaned against. I immediately called Mike and told him I wanted it removed. The thing weighed 200 lbs and was an eyesore, let alone that you could never attach a padlock to a door that was 5and quot; thick and didn't close flush. They came in the next day and removed it. Mike told me that that was the only kind of fence they would hang...no other. I have no idea why they hung it against my wishes, other than that they wanted the $800 they charged me for that gate. I had never said I wasn't going to pay them, that was not my intention, it was just obvious to me that these guys had never done real residential work and I didn't want them to touch that at that point...Still, I was angry that they had done sub-par work against my wishes and I really didn't want anything to do with them at that point. I paid in full. No comment made.
Now for the latest... my front gate is not functional. They mis-measured the opening for the gate that leads to my front door. Instead of leaving the recommended space between the latch and the post, they installed the latch flush with the post. It was hard to operate for the first few months, but if you lifted up on the gate it could work. I wasn't happy with it, but I could live with it. I had hoped it would get better... now the gate is fully non-functional. The mailman, if he can open it, can't close it and has been leaving it open. It doesn't matter how high you manually lift the gate, there is no clearance. Please see pics. I called their office, got the same brush-off about who's territory it is, left a message on Mike's voice mail, but no response... I will let you know if the situation has been righted, but really, aren't measurements very important in doing fence work? This should have been done right the first time.
How would I describe them? Amateurish at best and I would never recommend them for residential work.

After leaving a message to get an estimate to replace a partial fence and not receiving a call back, I called again the next day to be told that since they are a larger company and I only needed t replace about 60 to 70 feet of fence and they only take jobs 150 feet or more they were not interested in the job or giving an estimate.

I've seen alot of American Fence installations throughout the Wichita area, but I did the fence install myself. They didn't try to hard sell me on having them install the fence and they had all the materials in-stock at what I found to be an excellent price. The higher quality steel fencing came in at about the same price with them as the discount aluminum fencing online
companies. They had everything ready to be picked up when I needed it and loaded everything onto pallets and then forklifted it onto my truck. Couldn't have gone smoother.

We called 4 of the top rated fencing companies in Wichita and American Fence's estimate was far superior -- it wasn't even close. By far the most professional.
It was actually done faster than we were told. They set the poles on Thursday and had the gates built and installed on Friday -- which was originally scheduled for the following Monday. I came home from work and was pleasantly suprised that it was done.
The installer that came out was very nice and professional and did a great job.
Even though they came in far lower than the rest -- the quality didn't suffer at all. Would use them again and again and recommend to anyone.

easy, no muss no fuss, as it should be.

Began work 11-07-2012 and removed old fence and then installed galvanized steel posts. Allowed the concrete to set two days then installed the 3 cedar rail sections and pickets on 11-09-2012. Returned on 11-13-2012 to install gate latch. Very strong gate and latch with cedar pickets on one side.

.They are on Angie's list and they are awesome. We have a beautiful, all around the house black rod iron fence put in with rolling gates. It is really pretty and then we also have a wooden gate in our backyard. I am really impressed with them. We had a problem with the roll part of one of them and they came out and fixed it. Just recently part of the wooden gate from the wind messed up and they came out and fixed that. They came out and surveyed the area and we talked to them and they came out and put the poststand for the black rod iron fence, it is beautiful. They were so quiet we didn't even hear anything and it was right by the window.

I called this company to get a quote for privacy fencing as well as a gate to our residence. The receptionist lacked professionalism and courtesy. The person that gave us an estimate wasn't too interested on coming out to see what our needs were and he too lacked professionalism and courtesy. I felt like they weren't too interested for our business. We will be seeking someone that is interested in what we want the way we ask to have it done.

The fence turned out nice. Their service was very prompt as far as scheduling and appointment, coming out, and walking through what they planned on doing. They committed to coming out on a certain date but they didn’t show up so there were some timing issues that were frustrating. There had been a bunch of rain in the area so I understood the delay but their communication was lacking. They should have contacted me and let me know they weren’t coming. I think the issues we had weren’t their fault, I just think they didn’t communicate. There was no call or follow up whatsoever and I had to initiate all of the communication which was frustrating. Once they got started they did a good job. There were a couple of things that I was dissatisfied with and their customer service was quite poor. They had a little bit of an attitude and their cleanup after the installation was pathetic; they splashed a lot of concrete on the post. I communicated this to the company and the response was that this always happens rather than they would come out and take a look or come out and take care of it. I spent five or six hours washing concrete off with a stiff bristled brush. It’s a black iron post so grey concrete on it looks horrible and they should have taken care of it when they installed it. I was very unhappy about that problem but I never got a resolution from them. The fence looks fine and I don’t have any problems with it at all. The pricing was exactly what they said it would be so there were no surprises there. The installation, with the exception of the concrete, was fine. In regards to price, they were quite a bit less than a lot of the other places I called, and they beat everyone else on price for the same product. I think that the overall product was good and the overall installation was good but for a place that customer service is a part of what you’re paying for, it wasn’t that great. It really upsets me when customer service is great when they are trying to get your business but there is silence once I fax my contract.

The reason we got the fence was because of our two dogs and because it was required by our neighborhood covenant. I thought they really came off as a professional company because there was no confusion and one man was in charge of the entire project.