
All States Home Improvement
About us
All States Home Improvement LLC is a family owned home improvement company specializing in windows, siding, door, guttering and bathtub to shower conversion. We are currently not offering any Kitchen Remodeling Services. Since 1992 we have provided the highest quality siding (James Hardie Preferred Remodeler), windows, doors and guttering with professional installation for homes in Wichita, KS, and the surrounding areas.
Business highlights
Services we offer
Doors. Gutters. Siding (including James Hardie products).Windows. Bathtub to shower conversion.
Services we don't offer
Full Kitchen Remodeling, Cabinet Installation
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 7
Assorted photos uploaded by All States Home Improvement
- 4
Door Installation
Number of Stars | Image of Distribution | Number of Ratings |
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68% | ||
16% | ||
8% | ||
8% | ||
0% |
Filter reviews by service
"[Member Name Removed], we are so happy you are delighted with your experience with our company. We really appreciate your business."
Good installers, but concrete dust everywhere and crew's ladders tore up my yard.
Crew does work with ladders instead of pump jacks, so the crew ladders marring the James Harding factory finished caused many punch list items.
Window installers good, but leaves windows clean to siding installer foreman.
Too many punch list items, and too much time spent having to create the list.
When the insurance adjuster came out they were here to walk through everything to make sure they understood the adjuster's findings.
There were some issues between the two that took sometime to work out
They sent a crew out and replaced the roof. The crew did a good job and did really well a making sure the yard was clean of trash and ran a magnet machine across the yard to make sure they got all of the nails picked up as well.
We worked together to arrange for a certified HVAC company to come out and replace the HVAC issues to make sure it was done right.
A couple of weeks later they took care of the damaged window wraps
A couple weeks after that they sent a crew out to replace the identified guttering.
Job complete.
Had some problems with communication during installation such as all materials being delivered and stored in my garage without knowing prior to delivery; the workers being pulled off the job to build a set for the Topeka Home Show; the siding taking about 2 weeks to put on. Stuff like that. But I wasn't in a hurry so I just dealt with it.
They did do a great job boxing the windows in instead of using plaster. That was a great thing.
The real problems started when I called on4-29-11. I called and talked to the receptionist concerning the parts that shifted/slipped. She took my name and number and said it would be a couple of weeks.
8-11-11. I called and left a message to please contact me.
8-17-11. I called again since I never heard back. I figured I gave them enough time to call me back. I spoke with the receptionist again. She stated that my name came up with Chris Keeter and that my call order was in the system. She stated they would call me back. Chris did call back and stated that I would be charged to fix the problem. I told him to forget it even though I thought it was installed incorrectly.
I sent an email asking for an explanation of why this repair is not covered by their warranty that states:
"All States Windows and Siding, LLC Lifetime Labor Warranty
All States Windows and Siding, LLC, warrants the installation of the products that are installed by All States Windows & Siding, LLC, will be free from defects due to faulty or improper workmanship for as long as the original purchaser owns the home. All States Windows & Siding, LLC, will cover the cost of labor only. This warranty does not apply to misuse or abuse, fire, vandalism, normal maintenance, acts of God, or other causes beyond the control of All States Windows & Siding, LLC.
This warranty is not transferable."
9-14-11. I sent another email since I had not heard back from the company. I have the receipt that they did receive it.
5-25-12. I sent a CD with photos of the siding and windows after being asked to provide them from Mr. Keeter.
7-17-12. Sent another letter, certified, return receipt to Mr. Keeter since I had not heard back from them.
This has been a very frustrating experience. As I said at the start, I dealt with the materials being delivered without being notified, the crew being pulled from the job, the crew not showing up, the siding taking so long to install mainly because they boxed the windows instead of plastering them. But the rest? I hate making reports such as this but how much time and how many chances does it take to get an explanation?
11-1-12: Heard from one of the owners of the company. We had discussed the problem and we both agreed that the piece did slip. The company view is that they tried to fix it once and since they could not nail or otherwise secure the piece that I would have to pay for them to come and fix it. It was also stated to me that this was a problem the owner (me) is responsible for - under owner maintenance. I pointed out that the area where it slipped is at least 15-20 feet off the ground and that I don't feel that it is my responsibility to fix a problem they created. Of course, nothing is going to be done because they do not feel it is their responsibility and I sure as heck am not going to crawl up a ladder and try to fix it since doing so could be seen as me making the problem worse, to say nothing of the safety factor. My thought is this: Would they tell the same thing to an elderly woman? That she should get on a ladder and fix it herself? Also - the window problem has been addressed - not by this company since they never responded to any of my requessts in a timely manner. I had to call the window company to get the name of a local company that could do the work. But the owner of All States said that I could call them to help install the window. That call will never happen. I have decided to live with the gaps and just let people know who did the work when they ask.
Licensing
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