
Master Movers
About us
Master Movers is dedicated to bringing quality and affordable moving services to northeast Kansas. We offer a wide range of services and discounts along with rates that wont break the budget.
Business highlights
Services we offer
We are a full service moving company and also offer labor only services such as; packing and unpacking, loading and unloading of your rental trucks at reasonable rates.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 9% |
"Thank you for your kind [Member Name Removed]. We are happy that wee could help."
"Thank you, [Member Name Removed] for your kind review! If you are ever in the market for a moving company again, we would love to help out! Moving can be stressful and tiring, we were very happy to help relieve some of that pressure for you and your family!"
"Thank you for your kind review! We greatly appreciate your business and look forward to seeing you in the future!"
"Thank you sooo much [Member Name Removed]! It was our pleasure to help you get from point A to B!"
"Thank you for your review! Please reach out again for any of your moving questions, comments, or concerns! It was a pleasure doing business with you!"
"Thank you for taking the time to leave us a review! Working with you was an absolute pleasure, we hope to hear from you again in the future!"
"Thank you for your kind review! We would love to handle any of your future moving needs!"
Jeremy is a true professional mover and when you watch him work you can see why he does this for a living. He's incredibly strong and has great stamina. When his workers were getting tired (it was a long day), he provided great "lead-by-example" leadership and kept them going until we were done.
We went over the time allowed by about about 2.5 hours so I gladly paid him the additional hourly fee. I couldn't have done this move without Master Movers and their team.
With any job, especially one as big as ours, there will always be unanticipated problems, but it's how a company solves the problems that leaves customers coming back... and I'll be coming back if I ever move again.
"Thank you for all of your kind words. Its customers like you that are the reason why we do this; it really makes us want to continue to strive to do better. We enjoyed moving you and hope you enjoy your new home. Thank You."
"Thank you for the kind words [Member name removed]. We really enjoyed helping you."
As constructive criticism: while they handled everything professionally the crews could try harder to look more professional for customers who value a good 1st impression. It doesn't take long to look past appearances to see that they're going to get the job done, but their ragtag appearance is a bit off putting initially.
Jeremy and his crew arrived on time but he was short 1 mover and he explained that he would give me a discount. From the looks of the scraggly and out of shape crew I new that I was in for a long day. I wish that I had stopped right there and gotten a quote.
I paid for 5 men bc I wanted it done quickly. He looked at the job and said that it would take more than 2 hours...possibly a total of 2 to 3 more hours and gave me an hourly rate which seemed fair but again I was wondering if the guys would be up to the task bc they did not look like a crew who worked together, more like a last minute put together team.
One guy was mean to my 4 yr old son...he actually yelled at him sternly to MOVE! I was infuriated but ultimately was too afraid to confront him bc he was big and burly and my husband is overseas. I then went to collect my child and ensure that he was okay as I was sure the guy did not know...maybe did not care that I overheard this exchange. I then watched out for my little guy more cautiously and closely.
The guys naturally because sweaty and musty and I have some white furniture. I would have appreciated gloves to handle my chairs. I would have appreciated not having to clean up the old property behind less than clean men.
I will NEVER use a new business that does not have uniforms or well-mannered people. My furniture was put into my storage with no liners under the couch...it is just sitting on its side in a dusty storage.
Lastly, when the job was completed in 7 hours. I did get a minor discount for not having the 5th mover. When the job was complete, Jeremy was very abrasive when it came to asking for the rest of his money, as if to let me know that he was not about any games when it came to his price and that there would not be any negotiating.
Ladies make sure your have a man in your presence.
"Thank you for your review.. I'm sorry that your experience with our services was less than adequate. I do believe that your review is unfair. When we first spoke on the phone after you purchase our service; I informed you that it was next to impossible for any size of crew to move a 3 bedroom home in 2 hours. I also explained some factors that can affect the duration of the move. The distance between the truck and the front door. (We had to park in the street at the origin and walk 100 feet to get to the 3 flights of stairs that led to your apartment). Also how prepared you are come move day can also lengthen or shorten the job. ( you were still packing during the loading process; there were several loose toys that created extra trips).We would have been more than happy to provide gloves for your white furniture if requested. David did tell your son to move out of fear for his safety. We were carrying your heavy pedestal washer down the stairs and he was standing at the bottom of the stairs. If you are going to have a child on the job site it is imperative to keep them close to you and out of the movers way. I apologize if it came off as insensitive. All in all it took 3 hours to us 3 hours to disassemble and load your belongings which is typical for a 3 bedroom home. When we arrived at the storage unit we spent an hour rearranging the already full unit that you had to be able to fit your stuff in there. We were under the impression that you were happy with your move thus far; based on the comment you made about how quickly we unloaded your stuff into storage. When details are left out we are left with doing the best job we can with what we have to work with. laying the couch on end was the only way to fit the couch in. It took us an hour and a half to rearrange and unload into your storage. There was a 30 minute drive to junction city. At the destination it took us 2 hours to unload the other half of the truck with a 100 foot carry to the stairs and up three flights of stairs. we were also able to reassemble your sons bed and hook up your washer and dryer within that time.When it came time to take payment you were given the discount for the 5th guy and a 10% discount on the remaining balance for being an Angie's List member. There wasn't anything else that i could've given you. To sum up, We worked for 7 hours; your were charged for a 4 man crew for 7 hours and given a 10% discount. We honored every request that you had besides the 5th guy, we overcame the challenges in your move with no damages. Once again I thank you for your feednack; I am a young business owner an every little bit helps the good and the bad."
"Thank you , we really enjoyed helping. you ladies move. Give us a call if you need help again and drive safe this weekend."
Yesterday we had the MOST RELAXED MOVE we have ever had! We hired SNAP MOVERS to come load/unload the 26' U Haul truck we had rented. What would have taken us days to do took them a little more then 2 hours! (FYI: the 26' was exactly what Monica said we would need and she was correct! )
Jeremy, Brad, and Jonathon were on time, polite, courtesy, and extremely careful and cautious with all our belonging. All the items they moved for us were heavy and awkward items such as; leather sofa's and love seats, stove, fridge, washer, dryer, tables, chairs, dressers, beds, and precious keep sake items. They had the truck loaded in less then an hour.
Once we arrived at the new house they took the same care and caution unloading the truck. They put every piece exactly where we wanted it, offered to set it all up for us. Many of those items had to go up a flight of steps on down a long flight of steps and around doorways. They did it PERFECTLY! Not a scratch, ding, or dent in any item or wall.
We had even ask them to stop and take a break because they were working so hard and it was so hot outside. They said they were fine and kept on moving our items. That gave us the feeling that they were cautious of our time too!
At the 2 hour point Jeremy told us of the time. (We had a 15 minute drive time between the two places) which they had no control of, they were at the new place waiting on the truck to arrive for 10 minutes. Their time is money too so they should be paid for waiting on us :) I told Jeremy having to pay them for more time was well worth it! It took them only an additional 10 minutes to complete the job.
SNAP MOVERS ARE A FIVE STAR MOVING COMPANY!! If you are ever in need of anyone to assist you in moving and hate the stress and anxiety that usually goes along with it call SNAP MOVERS at (785) 554-6457 Jeremy or Monica (785) 969-0303 or you may contact us (785) 250-3891 (remember I do better at text messages) We would be happy to give you the reassurance that this company is all that they say they are and much more! We will be calling them again and again to assist us when we need anything loaded or unloaded!
THANK YOU SNAP MOVERS for the peace of mind and confidence that there really are Businesses out there that still do have customer service, a heart and soul ! You are truly the BEST of the BEST!!
Rebecca and Brian
"Thank you so much for your kind words [members name]. We truly enjoyed offering you a great service. We can't wait to help you with your next move in a couple of years. It's customers like you that keep us motivated to offer the that we can. Thanks again."
Licensing
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