JEN'S HOUSE & COMMERCIAL CLEANING LLC
About us
FAMILY OWNED & OPERATED.
Business highlights
Emergency services offered
31 years of experience
Services we offer
CARPET & UPHOLSTERY CLEANING, FIRE/SMOKE/WATER DAMAGE RESTORATION & CLEANING, HOME & OFFICE CLEANING, NEW HOME FINAL PHASE, ODOR NEUTRALIZATION. CRIME & TRAUMA SCENE CLEANING., RENTAL MAKE-READY, WINDOW WASHING
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.222 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 18% | ||
| 14% | ||
| 5% | ||
| 5% |
Showing 1-22 of 22 reviews
Jennifer H.
Feb 2025
Wonderful service! I don’t know what I would do without them! Thank you so much
Tracy J.
Aug 2018
Jen's team visits my home weekly and does a wonderful job taking the chore of cleaning off my hands. I work from home so it's important that I can be here or away on their day and I trust that everything can be taken care of without additional instruction. Not only are they detailed, but they are FAST. We have pets and they are able to work around them and are so sweet to even toss a ball to the dog on occasion. The team is very friendly and I'd recommend them to anyone. I have used a lot of house cleaning individuals and am glad I switched to a professional team. I've never been happier with my house!
Kirby P.
Jul 2017
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Julie F.
Feb 2016
unknown
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"{Member's name removed}, thank you for the good review! We really appreciate your business!"
Allison T.
Jul 2015
Initial cleaning was good. However, during regular cleanings, quality, consistency, and timeliness rapidly diminished. I was told the same people would be coming - crew changed three times. I had to request a re- visit for floors. Main office was extremely difficult to get in touch with at any time. Arrived at the house as late as an hour after scheduled time. I called and changed the time and it was re-changed without asking me.
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"Hi, [removed member's name]. Thank you for your feed back. We are a small company and strive for customer satisfaction. If there is anything we can do to help correct the issues we are always more than happy to do so. Again we are sorry you were not satisfied in our quality of work. Please let us know if there is anything we can do to correct that."
Tammie M.
Jul 2015
unknown
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"Thank you so much for the great review [Member Name Removed]! We appreciate your business immensely!! We strive for our customers to be happy and greatly appreciate your feed back."
Andrea W.
Apr 2015
unknown
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"Thank you for reviewing our work. We are sorry to see that overall you weren't very happy with our service. It looks like the last cleaning we did for you was a carpet cleaning in August of last year. We in-return for you not being happy with the cleaning reimbursed you the whole cleaning amount. If there is anything else we can do to help make it up to you let us know. We appreciate your business. Thank you."
Larry R.
Feb 2015
There were two workers who cleaned the house. They did a good job. The ladies were good. They came in and went right to work.
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"[Member Name], thank you for the positive review! We greatly appreciate your business!!"
Ben N.
Jan 2015
unknown
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"[member name removed], Thank you for the awesome review! We greatly appreciated the opportunity to serve you! Again thank you!"
Lois W.
Dec 2014
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Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"I am very sorry to hear this. I would like to get this fixed and taken care of for you. I see that your located in SCOTTSDALE, AZ 85258. Was the cleaning for you or someone else?. We are located in Topeka, KS. and service some surrounding towns. I just want to make sure you have the right company. If so, when was your estimate scheduled for?"
Susie R.
Oct 2014
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Beth W.
Jul 2014
unknown
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"[member name removed], Im very sorry to hear this. We will address this issue and get it fixed the best we can. With cleanings outside of our service range its difficult to determine if the job can be profitable til coming to look at the home. Which is something Jen (the owner) has to decide. I'm sorry we where unable to help you with your cleanings and sorry she smelled like cigarettes. We will address this issue for. Thank you! And again we apologize!"
Gwen T.
May 2014
This is an update to my initial review. I've used Jen's for approximately three months now and continue to find their work acceptable. Only complaint is that each time there is usually one thing left undone ie, inside of toilet bowl not cleaned, wood floors not cleaned in all corners and visible floor surfaces, or patchy in spots (where dust shows up when the sun is shining in on the floor.) Otherwise, they do a great job and I am very pleased overall with their work.
Second update: Having used Jen's for nearly six months now, I continue to be pleased with their work. Service has improved over time, with all cleaning done very well. I would not hesitate to recommend them to any one. Their prices are slightly higher than another local cleaning service I used previously, but their work is outstanding and the staff are professional. The only caveat I have is that if I have to call the company, I am always routed to voice mail. Someone usually returns my call fairly quickly, but having to leave voice mail is not always convenient.
Second update: Having used Jen's for nearly six months now, I continue to be pleased with their work. Service has improved over time, with all cleaning done very well. I would not hesitate to recommend them to any one. Their prices are slightly higher than another local cleaning service I used previously, but their work is outstanding and the staff are professional. The only caveat I have is that if I have to call the company, I am always routed to voice mail. Someone usually returns my call fairly quickly, but having to leave voice mail is not always convenient.
Kristine B.
Jan 2014
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Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"I am sorry to hear that you were dissatisfied with your cleaning. We are a company that strives for customer satisfaction. It looks like you used our services a couple of years ago. Between then and now as a company we have grown and has made great improvements. Generally what happens if a client is not happy with the cleaning we send the crew leader or crew back out to fix any and everything that wasn't done to your liking. We want to make sure all our customers are happy with our services. Again I am sorry to hear that you weren't happy. If there is anything we can do to make it up to you, please let us know!"
Steve O.
Oct 2013
I have been using their services for about a year. They are always prompt and reliable. They complete the work within a couple of hours. We are on a monthly rotation for housecleaning and they call a few days prior to the appointment to confirm.
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"[member name removed], just wanted to take a quick minute to say thank you for the good review! We greatly appreciate your business. If there is ever anything we could do differently for you please don't hesitate to let us know! Again thank you!"
Jennifer B.
Aug 2013
What a great job Jen's did with some upholstery cleaning I needed done. After searching high and low for someone who could steam clean my upholstery, Jen's is the only one I found. They did a beautiful job and I plan on calling them back for some more cleaning needs in the future. THANKS!!!!I
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"We are so glad you gave us the opportunity to clean your upholstery! We are even more pleased to hear how happy you were with the cleaning! Thanks so much, looking forward to working with you again in the future!"
Matt M.
May 2013
.Have had Jen's doing some monthly cleaning for a few months now. They
have been hit and miss on a number of items. When they do the special
stuff it is done well and looks great. When they do some of the more
normal stuff it can be less than spectacular. (mop the floor and use
too much cleaner leaving the floor sticky) We'll keep up the service
and see how it goes.
have been hit and miss on a number of items. When they do the special
stuff it is done well and looks great. When they do some of the more
normal stuff it can be less than spectacular. (mop the floor and use
too much cleaner leaving the floor sticky) We'll keep up the service
and see how it goes.
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"I'm sorry to hear that the girls don't always do the normal stuff up to par and sometimes use too much floor cleaner. I will make sure that the cleaners are aware of this and get the issue fixed! We are always more than willing to come back out and fix anything that wasn't done to your liking. Please feel free to call our office if that is ever needed! Thanks for your feed back!"
Jennifer R.
Apr 2013
We paid over $300 for a deep cleaning and the result is not exactly what we had in mind. Dust remained on curtains, baseboards, air vents, ceiling fans and tops of book cases. Once we cleaned those areas, we utilized their services for a few more months for light housekeeping. The price seemed just a little high compared to other companies offering the same services. The owner and workers were always very nice and trustworthy.
Joseph S.
Feb 2013
Jen's team showed up on time (this is my second time using them) again. They were courteous, they knew their job, and if there were questions on how something needed to be done, they asked first. Jen, herself, was there at the start to supervise the assignments, and she returned later in the day to make sure everything had been done properly. She was friendly, courteous, and knowledgeable. She had some suggestions about cleaning some things that I used later.
Heather C.
Oct 2012
I cannot say enough wonderful things about Jen's House Cleaning! We originally hired Jen's House Cleaning to clean our office and clubhouse, but I am happy to say that we have been overjoyed to add additional work with Jen's. As a Property Manager, I can honestly say that cleaners are the hardest vendors to find! If you can find a cleaning company that will work efficiently, provide a detailed clean, and maintain an affordable price, you are very lucky - and we consider ourselves very lucky to have found Jen's House Cleaning. We recently asked Jen's House Cleaning to provide the cleaning services during our 14 day turn period. Jen's provided an exceptional cleaning service to over 150 apartments in our complex. All of the employees worked extremely hard, and were very professional. Any request that we had was never considered too big or too small. I am thrilled to say that I would recommend Jen's House Cleaning to anyone that will listen. As I have mentioned, it is hard to find great service and Jen's is simply the best - hands down!
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"Member, thank you so much for the positive review you gave us. We were glad we were able to help during your turn period! We greatly appreciate your work and are looking forward to continue working with you!"
Margaret K.
Jul 2012
Everything was top notch, all the way across. They did it faster than I anticipated because they brought in more people. They are the best cleaners in town.
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"We are so glad that you were satisfied with the cleaning! Thank you for your business! Hope to be working for you again real soon!!"
Susan S.
Feb 2012
We contracted with Jen's for approximately 8 months before I terminated their service last month. Extremely disappointed with their quality of work. Sloppy and inconsistent. Examples during final visit: trash cans left unemptied; wood floors streaked throughout; furniture pulled out for mopping, but not returned (left 6' out from wall); throw rugs tossed on bed and over banister (without being vacuumed first) and left there; large piece of furniture left undusted. Unfortunately, these were not isolated incidents but a pattern over the last several months.
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"I am very sorry to hear that you were unsatisfied with the cleanings. I wish we could have taken care of the matter for you! We ask all of our clients to give us feedback to the cleanings so that if there is ever any issues we can send a crew back out to get those fixed for you. Which is what should of happened by the sounds of your complaints. I am truly sorry for the dis-sanctification of your cleanings."
Gillian G.
May 2010
The house was clean but the attention to detail was not as expected. Things were not put back where they should have been - for example the bathroom mats were left hanging on the banister, an empty can of cleaner was left on my bed. I was dissappointed in the overall experience.
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"I am very sorry to hear that you were not satisfied with your cleaning. The things that you complained about should have been taken care of, and I'm sorry that they weren't. If we had been aware of the complaint we should had offered to send a crew back out to fix what was missed. Detail is one of our main focuses here at Jen's. I'm sorry to hear that you felt that little detail was lacking with your clean."
Erin S.
Sep 2009
We have been using Jen's for about 2 months now for biweekly cleaning. The employees are punctual, professional, and do an excellent job. This visit was especially good because the employee performed all the duties requested, but also did other small things that really made me notice she had been there like organizing the books by size and cleaning the storm door window.
Response from JEN'S HOUSE & COMMERCIAL CLEANING LLC
"I am so happy to hear that you enjoyed your cleanings and thank you for the positive feedback! We would also like to thank you for the business you give us. We greatly appreciate it! We hope that if there is anything that we can ever do for you that you let us know! Thank you again!!!!"
Licensing
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FAQ
JEN'S HOUSE & COMMERCIAL CLEANING LLC is currently rated 4.2 overall out of 5.
JEN'S HOUSE & COMMERCIAL CLEANING LLC accepts the following forms of payment: CreditCard
No, JEN'S HOUSE & COMMERCIAL CLEANING LLC does not offer free project estimates.
No, JEN'S HOUSE & COMMERCIAL CLEANING LLC does not offer eco-friendly accreditations.
No, JEN'S HOUSE & COMMERCIAL CLEANING LLC does not offer a senior discount.
Yes, JEN'S HOUSE & COMMERCIAL CLEANING LLC offers emergency services.
No, JEN'S HOUSE & COMMERCIAL CLEANING LLC does not offer warranties.