Reviews
3.01 Reviews
Showing 1-1 of 1 reviews
Elizabeth P.
12/2013
small appliance repair
 + -1 morePicked up the microwave oven yesterday, December 19. The oven runs when turned on, but does not heat anything. After 4 minutes on "high", a cup of coffee was still as luke warm as it was when I put it into the oven. Called Factory Direct Appliance to report the problem and was told to bring it back in. Asked them if I would be charged the "Trip" Charge of $30 again. Note that I was charged a Trip Charge even though I carried the microwave oven into the store myself. While reviewing the bill, I see that I was overcharged $2.00 on this bill. So now I have to carry this microwave oven back up a flight of stairs, load it in my car and drive it to the store for a second time. My question to them is ~ Why didn't you check the microwave oven after you replaced the thermostat to see if it actually heated anything?
Description of Work: Purchased a microwave from this company ten years ago. The thermostat went out, so took the microwave in to the appliance repair department for a new thermostat on December 10.
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Yes, I recommend this pro
$96.5
Contact information
1040 SW Wanamaker Rd, Topeka, KS 66604
http://www.kcfda.com/Licensing
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Service Categories
Appliance Repair - Small
FAQ
Factory Direct Appliance is currently rated 3 overall out of 5.
No, Factory Direct Appliance does not offer free project estimates.
No, Factory Direct Appliance does not offer eco-friendly accreditations.
No, Factory Direct Appliance does not offer a senior discount.
No, Factory Direct Appliance does not offer emergency services.
No, Factory Direct Appliance does not offer warranties.
Contact information
1040 SW Wanamaker Rd, Topeka, KS 66604
http://www.kcfda.com/