EZ-PC Inc

"This customer has not quite represented the situation honestly and correctly. We are open 58 hours per week.... hours are clearly ( in large print ) displayed on the door to the store, and are clearly given in our menu every time you call in. We never close early, we are only close for 5 major holidays per year. There is no way the customer would not have been aware of when we would or would not be open! Secondly, We do NOT just throw away customer equipment. All customer equipment is help for a MINIMUM of 30 days while we would try to contact the customer 2 to 3 times per week. Every customer signs an agreement when they check in computer equipment which states (among other things) that any computer equipment left more than 30 days will be recycled. Even though we have this policy in place, we generally hold equipment for 90 days just to be sure that the customer will not return for it. That is the case with this customer..... they did note return for months and then were very upset when they found out we had recycled their hard drive per the terms of service they had agreed to by signature. Unfortunately, the customer would not respond to any of the messages we left on their voice mail, would not call us back, would not answer the phone, and would not come in to pick up the HDD. This is exactly why we have customer's agree to (by signature) our service policies.... we feel that 30 days is plenty of time to come pick up your equipment....we simply can not hold on to their equipment forever...."