Briggs Dodge RAM Fiat

Whenever we need Dodge service, we choose them. They are better than any other Dodge dealer in the area.

First of all let me say that I have avoided dealership service departments because I always assumed the cost would be astronomical. However when my Dodge 2500 Cummins Diesel was not running properly I wanted the experts to at least diagnose the problem.
From my fist encounter with Josh over the phone the experience was a positive one. Josh was knowledgeable and assured me that I could get in first thing in the morning. When I arrived Chad another service writer was aware the problem I was having and the Kyle the mechanic tested the vehicle and assured me that no parts needed to be replaced, I just needed to clean the injectors.
Thanks to these guys my first experience with a dealership service department was a very positive one and I will not hesitate to take my truck back as needed.

Same as above.

This dealer used me as a bargaining chip to get a better price out of someone else they already had lined up to buy the vehicle. They insisted that I travel from out-of-town and come into the dealership--rather than agree to a price over the phone--and so they set up an appointment for about 3 hours later. When I arrived for the "appointment," the sales representative was on a test drive with another vehicle. After sitting around for about 20 minutes (while there were several employees in the showroom and no other customers), a different salesman approached me and told me that the vehicle I had driven 2 hours to buy had just been sold. But these guys didn't have the common courtesy to pick up the telephone and tell me. I can just imagine how it must have gone down: "Hey, buddy, I just got off the phone with this guy from out of town who's interested in this car, and he offered me X for this car over the phone. He's coming in here at 4:15 to buy this car for X, so you need to make up your mind. Oh, what? You'll pay X + 1? That's great! My associate from the financing department will help you finish up the paperwork while I go take someone on a test drive for another vehicle. Hmm. Maybe I should call that out-of-town guy to let him know the car has been sold. Nah! Who cares about him! No money to be made off him because I already sold the one car he was interested in. But I do have another new customer to take on a test drive and make some money off of, so here I go . . . ." So in the end, I took half a day off of work, wasted a 4-hour round-trip, the salesman wasn't even there at the agreed time, and they never even bothered to pick up the phone to tell me the one vehicle I was coming to see (a specific trade-in) had been sold. It was a supremely disrespectful waste of my time on their part, and I hope this saves someone else from being used as a bargaining chip.