Blue Dot Services Of Kansas

Showed up 1 hr late, tracked in mud, spilled soda, defecated in my toilet, left the front door unlocked, quoted $950, charged $975, had to call for receipt, ducts do not appear clean (sand, cement, marker in top of air duct), called asked to call back in 30 min. Called back, told manager is off, call tomorrow. Told call tomorrow...said no, have manager call me back. They said ok, but if she doesn't call you by noon, go ahead and call her. Still hasn't been resolved one month later.

My 95 year old mother-in-law had two toilets with minor tank to bowl leaks. This Blue Dot company came out to repair them when she called them because her sons weren’t there at the time to fix it. They charged her $500 to tighten up the screws on her toilet tanks and told her it was an emergency repair, which it wasn’t. It was a standard callout to fix a minor leak during normal business hours. These people are thieves taking advantage of a 95 year old great grandmother.

We are new to the area and saw that the previous owner of our home had used Blue Dot for years. Positive reviews of Blue Dot here on Angie's List, combined with good references from people we know, helped us decide to give them a call. Our house is about 40 years old, with some of the challenges any older home can bring. In this case, drains weren't stopped up, but were frustrating in their slowness. The drain for our washer was beginning to give us other problems so we made the call. Our plumber came right away because of a cancellation. He took care to listen to our questions about several issues, then went to work clearing the clogs. He showed us what was causing the problems in each drain and gave us great maintenance tips to help us avoid the problems in the future. He was respectful, helpful and friendly. When we asked about a future project in a shower, he gave us a few ideas about ways to approach it when the time comes. My wife and I were smiling when he left because of the care taken to fix our problems and the friendliness of both the person on the phone and the plumber who came to our home.

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Not well. Problems with communication with technician and office. Labor and shipping costs for two visits in spite of warranty are high.

Excellent service.

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We've been using Blue Dot for all our plumbing, heating & air conditioning needs for 10 years now because they meet every need promptly, politely,  professionally and for the best price in town.

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I had excellent service from them. There is nothing I could say that I disliked at all. They were excellent.

Too early to tell

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We were in the start of a 19 day, 100+ degree heat wave in Topeka when my a/c went out.  I called Von Kopfman on or about July 12 and told him of my plight.  He came and inspected the a/c himself and the outside unit for the A/c was shot.  I told him that I wanted the most efficient York unit he had.  I had previously talked to another business in town, one told me $10,000 and one told me $7-8000.  Von said there were some rebates available and 0% financing and the cost would be $4500 installed.  He said it would be approximately two weeks before they could get to me.  On July 15, he called and said he would be here the 17th or 18th. It took one and half days to install the units, my home has never been heated or cooled better.  I had 0% financing.  It just doesn't get any better than that.  Von Kopfman is the best.

Very polite, fast service.

Early morning on 1/16/2014, I heard a sound like running water. I thought it was coming from basement, but couldn't find any thing. Went outside to check exterior faucets for possible leak due to cold weather. Found water satnding on the ground right above where main line enters the house. I went to the water meter and determined water was running so knew I had a broken water line. Called our water service provider and was informed home owner is responsible for line from meter to the house. They recommended a couple of service providers. I called both - basically plumber and excavation companies - never was able to help until following week.
I called Blue Dot around 9:30AM. I knew they did interior plumbing but did not know if they also handled exterior excvation. The receptionist was very helpful and they dispatched a serviceman right away. He arrived about 10:30. He determined that it did appear to be a broken main line where the pipe comes into the house. Blue Dot's backhoe equipment was tied up at another site, so Blue Dot arranged to have him and another serviceman manually dig up and repair the line.
It was about 20% outside and windy, so not pleasant working conditions. They dug out an area about 4' by 3' and about 4' deep. Repaired the line and also upgraded the piping into the house - used a material that is stronger and better able to handle settling. They also replaced the interior main shut-off valve which was 20 years old and somewhat rusted. 
We had water service again by 3:45PM.
They were very professional, cleaned up the work site, and I think an acceptable cost for the work that was done.

Very well they provided all the information we needed and addressed any problems we might have.

I have been a customer of Blue Dot since Around 2000. They have serviced and installed my AC, heating system, air filtration system, new water heater, and humidifier. In the beginning and up until 2008 they have provided great customer service. After that it all started to go downhill. They started showing up late for scheduled service calls without calling me to tell me they were going to be late. I had to call them only then to be told their serviceman was running late or in a meeting. There was always a different serviceman that showed up and seemed unprepared to service my system. The latest problems occurred when I scheduled an appointment to do a energy audit of my home. The co owner, Von was supposed to come but cancelled. Another appointment was scheduled. After the audit was done I attempted several times to schedule an appointment to have the work done to make my home mored energy efficient. One appointment was scheduled and when I called the day before to confirm Rex was unable to make it. Its a good thing I called. I waited a few weeks and decided to try again to get the service done. I scheduled an appointment several months ahead of time and was told by Rayleen the customer service rep that she would make sure he makes it this time. Well the appointment date came and went with no one showing up. I had taken the whole day off in order. To be here. No one showed. I called Rayleen and asked why Rex did not show. She told me that she had reminded him more than once. I talked with Rex and he said he forgot. Amazing, because Rayleen said she had reminded him the day before the appointment. This all occurred in Sept. 2013. I once again rescheduled. This month I also had my annual service done on my heating system. A different service tech showed once again with a trainee. He told me that I needed a new motor, fan, and gas valve. Estimate was not quoted because their shop did not have any of the parts needed. The tech told me however that he thought it would be around 800 dollars. I decided to get a second opinion from another company. I called Rayleen at Blue dot to tell her this. Later that day I talked with Susan at Blue Dot and also cancelled the energy service work for 10/24. I did this until I could get this other issue resolved first. The tech from another company came out checked everything I told him about. He said that the gas valve indeed had a short any needed replaced but that the motor and fan were in good shape and did not need replaced. I debated for a few days before deciding to post this complaint but I again got phone message from Rayleen at Blue Dot today wanting to confirm an appt to have the energy audit done by Rex tomorrow which I had cancelled. Because I want to get a second opinion it seemed that their demeanor has changed. There is poor communication and for some reason they seem to have problems keeping service techs for long periods of time. I will not be using Blue Dot anymore. I am disappointed and dissatisfied with them.

They did excellent work from the person who came out to give us an estimate and he actually gave us an alternative that we could go that was cheaper for us. We were thinking we were probably going to have to spend $6000 or $7000 and he gave us a couple of options and we took one of them. He was very good and very professional. The people that came out and actually installed it were very thorough and very considerate and just very professional.

They did a good job. Blue Dot is very thorough and cleans up after itself, which I really appreciate. We use them almost exclusively. They always call right away and if they say they are going to do something they do it.