Big O Tires

unknown

we made an APPOINTMENT for 10AM to have our snow tires put on and oil changed. I arrived at 9:55am and was told they wouldn't be able to get to my car for an hour and a half to two hours. My appointment was for 10 not noon. If you are running two  hours behind you should inform your customers so you don't waist their time. Poor customer service to the point we will not be using their service anymore. I have other appointments today that now I will have to cancel. DO NOT use Big O Tires on E Arappahoe road in centennial Colorado 

They put on my snow tires and changed my oil

Excellent.

Very professional and very nice. Just too pricey. Also, have had experience where they did not stand by their product.

I went in with a radiator leak and they charged me $500 to fix a line that they said had a leak in it. A week later I was out of radiator fluid again and I took it back. They then said there was a leak elsewhere, which would be another $150. I questioned whether the first repair for $500 really needed to be done, and they basically said that we would never know. I was really upset that I spent $500 for the first fix, when that may have never really been broken in the first place. I discussed with the manager and he was not helpful at all. I really felt like they just figured they could tell me whatever since I was a women and wouldn't know better. I used to always go here for maintenance, but haven't been back since this experience.

The work was satisfactory and the price was reasonable. They are not really close to my home so I don't travel across town to have them work on my vehicle. They had a second location closer to my home that I used. That second location was bought out and renamed as Washburn Auto Service. I continue to use the second location as my default for auto service. They retained the same staff.

Our vehicle broke down and we had to have it towed. Big O was able to do the necessary repairs the same day. We have used this company for oil changes and new tires as well. Most of the time we have been pleased with the service. There was one time when they took longer than we were told. We will continue to use this company for our future auto service needs.

My tire wouldn't hold air....discovered a nail embedded. Big O told me that due to federal regulations, they (or any other service center) wouldn't be able to repair the tire since it was within 1" of the sidewall. Further, because I have an all-wheel drive, I would need all four tires replaced. The tires had over 45K miles on them, so I had anticipated needing to replace them and was prepared to do that.
The problems began when we set up an appointment the following day to install the tires. BY PHONE (our first mistake!), Tim Drinkard, "tire/service specialist," quoted a total (tire and labor) or $138.95 per tire. We agreed to that price and set up the appointment for 8:00 the following morning.
When I arrived, I made my 2nd mistake: not verifying the price quoted before they took the car back to the work area. Instead, I took them at their word. They took the car back and told me it would take approximately 45 minutes. He then asked if I wanted the car aligned for an additional $70; I agreed since I ate some pretty sizable potholes last winter. He said that would take another 30 minutes.
I sat down to wait. After an hour and a half, Tim came out and said there was a problem with the right front camber bolt and that it really needed to be replaced if I was going to the trouble of new tires and alignment. Third mistake: I agreed, again because of the abuse the car had taken last winter. Tim assured me it wouldn't take long.
Forty-five minutes later, I finally found Tim and asked how much longer. "Those camber bolts are tough to put it." I waited 20 minutes longer until he finally came out and said we could take care of the paperwork while the mechanic was taking the car out for a test drive.
And now the shocker: rather than the $139 per tire we'd been quoted, the invoice indicated the price (excluding the alignment and camber bolt part/labor) as $165 per tire. When I balked, Tim said he'd discount $10 per tire. When I stated the quote he'd originally given, he stated that he would never make such a quote and that I was "wrong" (his word). Although I had the notes taken from the previous phone conversation, he stated that they had not been written accurately......even though my husband had verified them via phone the previous night.
Huge difference in price? Not huge, but considerable. But there is no doubt in my mind that there was lack of integrity and honesty on Big O's part and that there may have been some bait-and-switch tactics thrown in for good measure. The time promised was not the time taken, and interim communication was minimal.
I expressed my displeasure, but paid the bill in full. (perhaps that was another mistake, but at that point, I was 20 minutes late for an appointment and needed to move on.)
I am not without fault: I should have had them email/fax me the quote (even though I am completely confident the numbers written down were the numbers quoted, and Tim agreed when we read them back to him). Lesson learned. But having said that, this is not a business which operates entirely on the up-and-up........no doubt in my mind about that either. We won't return, and I cannot in good consciousness ever recommend them. We'll go elsewhere in the future.

wonderful service, they had my vehicle for about 10 days and they called about every other day to give me a status report

I dropped in without an appointment to get an oil change. They were busy, but were able to work me in. They took the time to explain their products and services and gave me more than one option on products. I was pleased with the work they performed.