Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Ladd Service Company
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
We professionally install, service and repair HVAC systems. We also have all of your plumbing needs covered, from drain cleaning to water filtration - give us a call today.
Business highlights
Emergency services offered
39 years of experience
Services we offer
HVAC contractor, drain cleaning, plumbing, water heaters, water softeners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.561 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 16% | ||
| 3% | ||
| 2% | ||
| 5% |
Showing 1-25 of 61 reviews
Linda S.
May 2025
Was charged $818.57for labor which is ridiculous. This was the charge after the job was done. I asked how much the job would be and the man said let me go write it up. He came back with $818.57. Said the part was free since we had joined their plan a week ago. I don’t know if this is a part of everything that is going on with the government prices. This was a rip off of the elderly!!
Response from Ladd Service Company
"We are sorry there was a miscommunication in replacing your air conditioners evaporator coil, under part warranty, last week. As we discussed with your husband on Friday, we would be happy to come back and remove the warranty coil and refund your money. That offer still stands."
Craig L.
Nov 2018
This company and it's tech were professional and punctual The total repair took approximately 20-30 minutes. The price was $281.00. It appeared to be quality work. The price, however, seemed very steep. These parts are available for approximately $50 at Home Depot and other hardware stores, which leaves the charge for labor at approximately $230. This is high for the small amount of time it took and it did not include anything extra like a free tune-up or free filter. I do not know how this would compare with other HVAC companies. It might be the going rate. I plan to check with a few other companies to find out what they would have charged, so I will know whether I want to use LADD again or go with another company when the next repair is needed. They show a senior discount on here, but they did not give me the senior discount. I was helped by a non-profit organization since I did not have the funds available, but will be paying them back as soon as possible.
Patricia H.
Feb 2018
Dave came out checked the softener out completely showed me how to see the water level in the tank, told me what would indicate a problem and how much salt to keep in the tank, even added the the salt i had on hand for me. there was no problem i just could not see the water level.They worked around my schedule as I work nights. Called before coming and were here on time. i also use LADD for my furnace and A/C service. Great company i use then for all problems that i have had and have always been more than satisfied.
Response from Ladd Service Company
"Thank you, [Member Name Removed]! We appreciate you taking the time to give us such a wonderful review!"
Chris C.
Nov 2017
The problem was diagnosed - the pressure switch.had failed. They installed a new switch, replaced the filter, etc - excellent service!
Response from Ladd Service Company
"I'm so glad we were able to get you taken care of quickly! We would love for you to like us on Facebook share your review there too. We look forward to working with you in the future!"
Vincent C.
Aug 2017
Very well. Most of the cost was covered by the warranty.
Response from Ladd Service Company
"I'm so glad we were able to get you taken care of. Be sure to like us on our Facebook page, we'd love it if you could leave us a review there too. We appreciate your business and support!"
Shannon B.
Jul 2017
They always come out, but it is not always the next day.
Response from Ladd Service Company
"Thank you for for taking the time to leave us a review!"
Pat D.
May 2017
.
Response from Ladd Service Company
"Thank you for for taking the time to leave us a review!"
Raymond U.
Apr 2017
They did not charge me because it was still under warranty. Someone else had put it in for use but he is not here any more. So they came and did it. We did have to pay for the instillation, but I don't remember how much it was. They came they did it and we didn't have to pay for the water heater. But we had to pay the service charge to come here. I thought the price was good. He came right away.
Response from Ladd Service Company
"Thank you for for taking the time to leave us a review!"
Brian B.
Mar 2017
One person came out to complete the service and it took him about an hour to complete the job. He left the area clean. My overall score includes the price and the quality. They are probably reasonably priced among their peers, but the whole bunch is unbelievable.
Response from Ladd Service Company
"Thank you for for taking the time to leave us a review!"
Patricia H.
Mar 2017
they did a fantastic job, they were able to fix all of the errors with the incorrectly installed water softener and install the new one correctly, they got my RO system removed and the plumbing reinstalled correctly, and they flushed my water heater that this other company refused to flush as they said it did not need to be flushed at all. so i was very happy to have everything in correctly and working right.
Tom G.
Feb 2017
Required extra work to get to leak.
Response from Ladd Service Company
"Thank you so much for taking the time to leave us a wonderful review! We look forward to working with you for many years!"
Drew O.
Dec 2016
They were good. I've had an old house so I've had them out. I keep calling them back. They wear their booties when they come in. They're clean.
Response from Ladd Service Company
"Thank you so much for taking the time to leave us a wonderful review! We look forward to working with you for many years!"
Skaidrite W.
Jul 2016
unknown
Response from Ladd Service Company
"Thank you so much for taking the time to leave us a wonderful review!"
Pamela C.
Jul 2016
unknown
Response from Ladd Service Company
"Thank you so much for taking [Member Information Removed] time to leave us a wonderful review! We look forward to working with you for many years!"
Karen T.
Jul 2016
unknown
Response from Ladd Service Company
"Thank you so much for taking the time to leave us a wonderful review! We look forward to working with you for many more years to come!"
Willie D.
Apr 2016
unknown
Craig R.
Mar 2016
unknown
Response from Ladd Service Company
"Thank you so much for taking the time to leave us a review!"
Carol P.
Mar 2016
.
Response from Ladd Service Company
"Thank you so much for taking the time to leave us a review!"
Kate P.
Mar 2016
unknown
Response from Ladd Service Company
"Thank you so much for taking the time to leave us a review!"
Nancy H.
Feb 2016
unknown
Response from Ladd Service Company
"Thank you so much for taking the time to leave us a review!"
Steve H.
Feb 2016
unknown
Response from Ladd Service Company
"Thank you for taking the time to dig back through your archives from 2005 to leave us a review!"
Charlie J.
Jan 2016
unknown
Response from Ladd Service Company
"We appreciate you taking the time to leave us a review!"
Don G.
Jan 2016
unknown
Response from Ladd Service Company
"We appreciate you taking the time to leave us a review!"
Tom G.
Nov 2015
unknown
Response from Ladd Service Company
"We appreciate you taking the time to leave us a review!"
Ann B.
Aug 2015
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ladd Service Company is currently rated 4.5 overall out of 5.
Ladd Service Company accepts the following forms of payment: CreditCard
Yes, Ladd Service Company offers free project estimates.
No, Ladd Service Company does not offer eco-friendly accreditations.
No, Ladd Service Company does not offer a senior discount.
Yes, Ladd Service Company offers emergency services.
No, Ladd Service Company does not offer warranties.