Founded 1993 • With Angi since June 2011
Service Provider ResponseWe did three projects for this customer on three seperate occasions We recieved nothing but rave reviews from them The final project we completed and recieved our final payment Then they requested additional work running electrical service to deck and dock we had completed. Due to the nature of the service and its location we bid it on a cost plus basis We ordered the electrical supplies and delivered them we recieved reinbursement for the reciept we profided them from menards as earlier stated they recieved items at cost. we then proceeded to Get permits and permission to trench across the main [Member Information Removed] from there property to the lakeside location. Our geological survey showed solid rock that we were going to have to excavate through. As we did not poses equipment capable of this task and that the labor for this project was on an hourly basis and any equipment rental would be additional i informed customer that it was in there best interest to find a local contractor who specializes in excavating through rock and isnt five hours away. We also informed them that the electrical supplies we had delivered and they had reciept for could be returned to menards for a full refund. But in wanting to maintain our integrity and relationship we felt we could not continue to move forward with them on this portion of there project The next thing we recieve is a notice from bbb that we were defrauding them by taking there money and not doing the project . We sent all our documentation and payment reciepts to the bbb and explained situation and that we were actually looking out for our customers best interest and cost. They concored with us and determined we had done nothing fraudulent. Then we recieved a letter from ks attorney general office With the same claim that we took there money and never did the work We sent all documents and reciepts to them and once again it was determined that we delivered to them everything they paid for and that we did not have a obligation to perform and that we had nit commited any acts of fraud or unconsciousanable acts And closed the complaint in our favor. As for the ither itens discussed yes complaintence husband did assaist us in completion of tasks not becouse he was forced or coerced but becouse he asked if he could to be a part of project its his property i cant very well tell the man no. And as far as the alleged gift of property , they had tried to get rid of the lots for years so they held a online essay contest ( why i want lots) open to public then family would vote on best essay, my daughter entered and won. But as they have claimed this as a impropriety, they will be returned . This complaint is a prime example that no good dead gies unpunished. Our record with angies list the bbb and attorney generals office speaks for itself . We strive to provide all of our customers the best value we can.
Service Provider ResponseThank you for the no complaints response on 12/06 We provided same day service, even worked after hours at no additional charge, i wasnt aware we had a specific time stated for arrival, my notes indicated we were going to see if we could work her into our schedule, however we do apologize we couldnt get to her earlier in the day
Service Provider ResponseTHANK YOU WE APPRECIATE THE OPPORTUNITY TO SERVE YOUR NEEDS AND LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE
Service Provider Responsedear sir we were told ny angies list that they were removeing the special you purchased becouse you were not a member in our area and to send you a note to that effect we never recieved an email from you with a property lcation in our area you also were provided our contact phone number and we have not recieved a call from you either if you have work that you need preformed within our service area we are happy to help out please contact and discuss your needs my cell phone number is 7858192215
Service Provider Responsethanks for the review we look forward to serving your needs again
Service Provider Responsewe contacted this customer same day and went out to check scope of work informed customer that we were booked up and that we take customers on first come first served basis gave several suggestions i would say we apperently handled explaining our being already booked up and that we wont give bids if we feel we cant properly handle the job, not well enough to this customer we are happy that she found someone to due the work as she had several companys not give her bids we can understand her frustration about wanting the bid done but giving a bid you know you cant get to is wrong in our opinion we hope that all works out well for her in her project
Service Provider Responsewe are glad that we were able to reassure customer of situation and even though we didnt really do a lot we are extreamly pleased to have solved her problem and look forward to helping in the future
Service Provider Responsewe were glad we could help out and when customers heater hose broke as she arrived we could not stand by and do nothing
Service Provider Responsewe were happy to help and look forward to working with (removed member name) and her husband in the future
Service Provider Responsethis customer was our first experience with a Angie's list referral and we were very happy to be of service to her we look forward to the opportunity to help her with all her construction and remodeling needs
Home Resort is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Home Resort accepts the following forms of payment: Check, PayPal, Visa, MasterCard, Financing, Discover
Yes, Home Resort offers eco-friendly accreditations.
Home Resort offers the following services: Pools, Custom Factory Direct Spas,Decks,floating docks, General Contracting, Outdoor Living, if you can dream it we can build it
2022 Super Service Award
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