Phoenix Renovation & Restoration Inc

Everything went smoothly without a hitch. They came, assessed repairs, provided a timely quote and provided services in a timely manner without pushing to just get it done. Always acted professionally.

I thought it went pretty well. Things moved along fairly smoothly, with some minor delays. I expected delays so it wasn't so bad when I'd get notified that things would be put off a day or two. I generally was kept informed what was going on, what was next, any problems they were having, etc. A few of our things were damaged when moving the furniture. Now that we're using our basement and putting it back together, I did find that the painting looked a little shoddy in a few places (dried drips on the wall). Overall I think the work was well done, and when we found a problem with the bathroom vinyl flooring, they replaced it no charge. I enjoyed working with Gabe, the project manager. I thought the price was a bit expensive, but my other estimates were in the same range.

I don’t really remember the cost. My insurance paid for it. They billed the insurance company directly. They were very good. It was very good.

They replaced the floor and the wood trim. They also replaced the carpet in the adjoining bedroom. They are very good; the only reason I would not use them myself is that they are a little out of my price range.

unknown

It was absolutely horrible. It's probably was experience was based on the fact that I was suffering because I have allergies and we stayed in the house after the fire so smoke and all the things they had use to clean and refinish. I probably should have just left the house and go and live in the hotel or something but I didn't. So, I was very uncomfortable and I just didn't like the people that they sent out. They had a young woman that was assigned to us and she was very nice but she was young and probably just starting out in the business and she was relying on her older man that worked there. I was very unhappy and they were downright rude at times. They had a couple of men who were deaf and they were so nice and they were the nicest people. The guy that did the painting was top notch but the tile guy kept demanding payment and my insurance adjuster said we do not pay them until they've completed the work to our satisfaction. Finally when they finished we paid and insurance company was very forthright and paid them and we paid them. I would never use them again.

Don't use them at all is the best advice I can give you. Estimates are inaccurate. When brought to their attention, they change the estimates. Then when you are ready to do the work and they give you another bid, the price changes again (and you are on the line for 50% more than you were led to believe a job would cost). Classic bait and switch, do not be fooled. Then, when you expect them to honor the price you have been quoted, they won't. The mistakes were on the part of the employees, but company will not honor them. They expect consumer to pay the price for their incompetencies. What a racket! I thought they were supposed to be the professionals. Sadly, not. Professionals don't hide behind email and voicemail. Professionals own up to their mistakes and deal with the consequences. Sadly, not the case here. I don't know about you, but if I make a mistake in my business, I have to own those consequences and deal with what it will cost me. This company, and the owner Mark, in particular, do not seem to care about their accountability. Actions and consequences. I thought midwestern people were "stand -up" quality people who honor their word. Not so in this case!