All Under One Roof
About us
All Under One Roof is dedicated to meeting and exceeding the expectations of our clients. We offer the highest quality craftsmanship with 100 percent customer satisfaction. We provide superior interior and exterior renovations that add lasting beauty and value to your home. Our projects vary in size, style and scope from kitchen or bath remodeling to complete home renovation, from quaint smaller homes to multi-million dollar estates. To each of these projects, we bring personalized consultations that go many steps beyond the usual time investment along with meticulous attention to detail.
Business highlights
Services we offer
Interior & exterior remodels, basement finish, bathroom remodel, custom built outdoor living spaces, deck & fence maintenance, fencing, general remodeling & flooring installation, kitchen remodel, window installation (replacement & new construction), wood rot & repairs
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 12% | ||
| 7% | ||
| 0% | ||
| 7% |
"At the meeting, we observed that the existing pool sidewalk chipped a little bit from the winter after we completed due to freeze thaw heave from the existing pool sidewalk to the new footing. AUOR told the client that AUOR can V-groove grind the union between the existing pool sidewalk & our room addition footing. In the channel created, we apply NP1 sealant to seal the union. AUOR cannot make what was already done wrong by previous contractor change but AUOR has this solution to offer. AUOR explained this is not something that AUOR would be able to do for free. Its not something done wrong, its something that can be done to stop the microchipping that has happened. AUOR turned the covered deck into a full exterior living space with a room below, deck on the side with a 6' spiral staircase.. its flawless! it took some time to make the project. This upset the clients who like to spend lots of money & have whatever it is instantly & don't like to spend lots of money & have to wait for anything such as real craftsmanship & attention to detail. These "comfortable" people expected this to be done by the contactor for free without any reason other than its AUOR responsibility to fix this not theirs because it took so long & spent so much money on the project. AUOR tried to explain to the couple in a different way & then he became belligerent & rude so he was told directly how he was behaving & words were exchanged & both he & his wife started in on their behavior & we don't grovel to rude people & we are not Dobby the house elf here at AUOR. We did loose our professionalism because they wanted to communicate like that so we accomodated them after much kindness. If you dont have the integrity to communicate with people civilly do not contact AUOR. If you do not want to pay people for their time & services do not contact AUOR."
"This is a client that we had painted the exterior & also took care of all the wood rot that she had all over the house from neglect a few years back & it was the same miserable behavior by her last time. Her husband is who we interviewed & agreed to do the work for then she got involved & I wish I never answered the phone because this lady is rude & aggressive & completely disrespectful & beyond cheap. Her husband reached out to us & asked if we would be willing to redo a shower for their daughter that lives behind them. Again, his wife didn't want to pay anything to have it completed & told me that she didn't want any surprises but as we did the work she added work & expected it to be free & down valued the work that we did from the start as she wanted a shower remodel done in 1 week when the materials take 4 weeks to get made so that was already impossible. If you notice that she doesn't mention anything about the lack of perfection or craftsmanship & that is the only reason that we were there. it wasn't to be her buddy, I was hired to provide a service to remodel a bathroom not to do mental counseling or become life long friends. I was hired to do a perfect job as fast as is craftsmanship possible. www.auorkc.com"
"this is how we have been in business for 25+ years at the time. There is 39- 5 star reviews & some intentional low end people that we have had to work for on accident that have damaged a much higher reputation score possibility but the overall success in taking care of great clients has been in front of us, behind us & all around us. These type people/ clients have greatly helped insulate us from the low end, no appreciation type people that cause infinite sadness & despair to make themselves feel better. If you see the glass "half full" or even better yet, "All Full" please call us we want to create more positive energy clients."
"the communication was provided & repeating ourselves is just a waste of time & the additional time is something that we do not have so we communicate on the front side. this is done by all professionals that manage their time correctly. the person lives there so they see the work that we are doing there. its not like its a new construction home. The client is retired without any hobbies & was in charge of people in professional business If you do not have a hobby or 10 when you retire there is minimal life expectancy & so if the client had a hobby or 2 he would not have had time to bother me about the very complicated outdoor space that he loves. know the task, the staff knows the task for over 20+ years at the time building outdoor custom living spaces & thinking outside of the box. Again, if you are going to a micromanaging AUOR then please do not contact us. We dont need help from clients that hire us to do our professional job. It actually slows everything down by double. the weather also makes up a huge amount of the timeline as the client had stated & we are always backlogged by 8 to 12 months depending on the size of projects on the schedule & so if we could have started earlier than we did... WE WOULD HAVE!. He deliberately held out the last payment on purpose because he was frustrated that we didnt get done faster but he was so interrupting that finally had to tell him to please let us get our work done. Did not have the time to update 2 or 3 times a day. We kept the project moving & the 5 months is from signing up because he called almost daily or 2 times a day because he "forgot he called earlier.." it seems long time when live life by the hour & expect everyone to cater to questions & comments.. If the client wants to allow AUOR to do their job & allow them to get through the project with minimal interruptions please contact www.AUOR.com."
After getting all the estimates, we selected a contractor other than All Under One Roof , because the chosen contractor had a better proposal at a lower price. When I told All Under One Roof that we had selected another contractor, they no longer were willing or available to help with the claim and suggested I use the new roofer to help with the claim.
I worked with an IKO representative to navigate their warranty claims process. Ultimately one of their reps told me to not file a claim because the house (which is almost 100 years old) does not have soffit vents. The house has existed for almost a century without soffit vents, and several contractors told me the lack of soffit vents was not the cause of the roof failure. Also, I could not find any comment in the warranty statement given to me that the absence of soffit vents voids the warranty.
Here are lessons I learned:
1) The manufacturers warranty and the roofers warranty are not the same - the warranty on the installation is much shorter;
2) The warranty has limitations the roofer doesn't mention and that may not be explicitly stated in the warranty paperwork you receive;
3) The warranty is only as good as the company that offers it.
You can draw your own conclusions about IKO and All Under One Roof.
"I believe you have the wrong company as we incorporated in 2005 and are based in Kansas we don't do work nationally only locally in Kansas and Missouri"
In the beginning the project went well. AUOR was the lowest of three bids I received for replacing the deck, and Bryan, the owner, seemed like a great guy. He assured us that he had built several similar decks, and provided references for two in our neighborhood, one of which also had a spiral staircase. Although his contract stated that 50% of the price would be due upon delivery of the materials, Bryan asked for a check for $4600 up front that he said would allow him to get the stair fabrication started. This should have been my first red flag that the project would not go well.
The work started in early October 2015 and lasted most of the month. The work got delayed by an issue with the city inspector, who wanted additional engineering drawings done before approving the footings for the deck. Bryan told us he would have this done, but did not mention any additional cost and I assumed it was covered in his scope of work which included the statements "Acquire all proper engineer drawings and submit to the city" and "Acquire the proper city required building permits & submit to all required inspections".
By the end of October the deck itself was finished, but there were no stairs. Bryan explained that he had a problem with the subcontractor who was supposed to supply the stairs left town and he couldn't find another subcontractor to do it at the same price. He also mentioned that he was running over on the project already because of materials and labor. Because we had a good working relationship at the time, I did not press him to complete the project right away and allowed him the time he requested to work out his issues with finding another subcontractor. Several weeks went by, and then in early December Bryan stated that the stairs would be in by Christmas. I heard nothing from him again until after the New Year when things finally got moving on the project. While waiting for the stairs to be fabricated, Bryan and I had several discussions about the positioning of the staircase. I asked for him to explain where the staircase would end, as the desire was for it to meet the concrete patio below. I could not understand why Bryan could not provide an estimate of where the last step would be, but he kept assuring us that it would work out. This turned out not to be the case, as the last step ended at a 90 angle away from the patio, requiring them at the last minute to build a small wooden landing that looks completely out of place with the concrete patio and surrounding landscaping. I asked Bryan why he didn't let me know the stairs wouldn't meet the patio so that we could agree on an acceptable solution and he told me he just built the least expensive thing he could in order to finish the job.
In early February we received an invoice for $2,427.71 more than the original contract price. When I contacted Bryan to inquire why I was being billed extra costs when I hadn't received a change order notice per the contract agreement he stated that the original price was just an estimate and the new total is the price it actually cost to do the work. Through multiple emails he has stated that he basically didn't adequately estimate the material costs or the labor required to do the job and that we should just accept that this is how construction projects work and we should just pay the final cost. My expectation is that he should have been able to adequately estimate this job, particularly after he stated he has built so many similar projects. We did not change the scope of work in any way, and waited four months for this project to be completed.
Overall, we are unhappy with the final project, particularly the appearance of the lower landing. From start to finish AUOR was undependable with their work schedule, and at least twice Bryan had to call us looking for "lost" materials from the job site such as joist hangars and railing parts. We feel like Bryan expects us to write a blank check for excess costs incurred by his poor estimating (apparently he over ordered materials) and mismanagement of the project. We did concede that the additional engineering drawing may have been an unusual requirement that could not have been anticipated in the estimate, and we paid the extra $250 which Bryan stated it cost. However, we do not feel we should be responsible for the remaining $2,177.71 and don't know how we are going to come to a conclusion on this issue, as our communication with AUOR seems to be at a stalemate.
"this client was charged with Falsifying documents & slander & was reprimanded by the state office that she was employed by. She was let go of her position due to these infractions & tried to cheat us out of our valuable time & make up lies & do hurtful reviews just to damage us due to her mental instability. 1.0 star reviews in few up against tons of 5 star reviews is obviously low end value style people & they want to have people damaged if they will not do as they are instructed to by the people who write the 1.0 star reviews."
Every step of the way the projects ran smoothly. I highly recommend giving this company a call. The inspector said it was a well built deck. Thank you!
Bryan responded to my call and came the very next day to give an estimate. He listened to what we wanted and made great suggestions. He could see my vision of extending the deck and changing the steps layout. The estimate was emailed to us on time and when it was more than we could afford Bryan worked with us to reduce costs on innovative ways without sacrificing quality and my vision. He gave us a start day and they actually called and asked if they could start early. I enjoyed the crew. They were courteous, respectful and cleaned up their work spaces everyday. The job was finished on time and it looks beautiful. I couldn't be happier. Bryan checked on the job every day and made sure everything was running smoothly.
"thank you so much for the opportunity we are glad you are happy with the work we provided for you"
"Thanks so very much. I had not expected this review. We are so very humbly appreciative for the work we are blessed with. Thanks for choosing All Under One Roof, Inc. for your construction & remodeling needs. If you have anyone; friends or family that could benefit from our services, I would greatly appreciate any referrals that you come upon.. Have a wonderful holiday weekend & the up coming Holidays. Keep an eye out for our gift or appreciation coming soon..."
"I appreciate this so very much. These clients are the essence of why I do this still after the many trying years or being a contractor. I love my job & the work we do. More so I love the clients that I have been blessed with. I am super passionate about the work we do. I don't stop until I am personally satisfied with the attention to detail & craftsmanship we provide. I have been afforded super awesome, amazing clients that I can't wait to go over & above for. Thanks so very much for large project that you afforded us. I am humble to the blessings.."
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