About us
We are a full service heating, cooling, appliance repair and plumbing company. This includes snaking (drain cleaning) and water heater repair. Let us be your "One Stop Service Shop" and we are sure you will come to know and trust us! Previously known as ABC Home Heating & Cooling LLC and also ABC Home Appliance Repair
Business highlights
Services we offer
Heating, Cooling, Appliance Repair, & Plumbing
Services we don't offer
Duct cleaning
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- Financing Available
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 5% |
Filter reviews by service
rather than having me pay for a new part.
The part that is challenging is that they don't do a very good job in creating a specific time when they are going to call.
I called two times on the day. They basically told me to call back at 930 AM.
I called then and then they said I was the fifth person. I don't know what that means.
I had hang out in my house all day until about 4 pm til he came.
It would be much better to have a specific window of time.
I have tried other repair places, but I have long since stopped going to anyone else. When they fix something, it is fixed, and if it truly needs replacing, they will say so.
My husband and I were very impressed with our service provider, Will. He obviously takes pride in providing great service to customers. He was friendly, helpful and very professional and had suggestions for us on our appliances - such as maintenance for our LG Washer which had some build up due to fabric softener and suggested a cleaning product which would help the washer perform more efficiently. He found that we had a cracked hose on our washer and quickly ran out and got the part so that we weren't out of a washer over the holidays. He worked hard to figure out what the problem was with our freezer and water dispenser without needlessly ordering new parts if they weren't necessary. I have tried a couple of other appliance repair companies and have been very disappointed with the poor service. I am so happy that I found Will and Moore's service, I will never use another company. I am recommending Will and this company to my friends and family when they need to have their appliances serviced.
I was using a warranty company. I was worried about delays of getting it repaired. It actually went through really well.
I have no complaints.
"We were sorry to hear that you had a problem with the installation of the new water heater at your home. We stress quality installations as well as superior customer service with each of our technicians. Please never hesitate to contact our office with any concerns or questions you have. We will gladly have a technician return to correct any problems and we offer at minimum a 30 day warranty on repairs made."
End result, they canceled the service call, and to top it off, the only way we found out they canceled the service call was because my wife called in to give them her phone number since she had to run to the store and was notified at that time they would not be coming.
As a homeowner, you need to protect yourself, if you let a contractor work on your property without insurance then you are responsible for any damages or if they get hurt. Always ask for proof of insurance to better protect yourself.
"Our company provides proof of liability insurance, proof of worker's compensation insurance as well as back ground checks on all of our employees to (Member name removed)home warranty company. This is required in order to be assigned service calls. (Member name removed) was advised of this when he spoke with our CSR - at that time, he advised her that he did not trust his home warranty company and wanted the information directly from us. (Member name removed) was advised that our company would most likely not provide him with the proof of insurance directly and that he could contact his home warranty for the information. He advised our CSR to cancel the service requests if that was the case. Our CSR contacted (Member name removed) home warranty company and was advised not to provide the information and was also told that they would contact (Member name removed) for claim reassignment. Our CSR did make an attempt to contact (Member name removed) at the number we have listed for him - she was not able to speak with him directly but did leave a message on his voice mail as to the status of his claims. When (Member name removed) contacted our office to check the status of her claims, she indicated that she had just been with (Member name removed) and that he had not informed her about what had gone on."
"Your kind words are much appreciated! We take customer service/satisfaction very seriously and getting responses like this lets us know we are doing our job. Your response will be shared with our owner as well as with Jason and Chris. We look forward to working with you again!"
"Thank you so much for your review. We appreciate that you took time out from your schedule to let us know how we performed. Customer satisfaction is very important to us. We will share your review with the technicians as well. Please feel free to contact our office for any of your service needs. We look forward to working with you again!"
"Thank you for your kind review! We are very focused on customer satisfaction so, we appreicate your feedback. If we can be of service to you in the future, please don't hesitate to contact our office."
The $75 charge was my deductible for the home warranty so not sure what they would have really charged.
"(member name removed), thank you for your kind review. We apprecaite your feedback. Please let us know if we can be of service to you in the future."
"[member name removed] thank you very much for your kind review. We appreciate that you took time out from your schedule to let us know how we performed. Customer satisfaction is very important to us. If we can be of service to you in the future, please don't hesitate to contact our office."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.