A-Moore Service Inc.

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Attempted to fix the AC to improve cooling, but all they did was change the filter and turned the thermostat down to 52. This led to an overload of condensation in our basement and flooded an area with many boxes. This ruined what was in the boxes and we're still not sure what they messed up to cause this. They were asked to return by our home warranty, and A Moore was very rude about setting up a repeat visit, so we opted to use another provider. Avoid!

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This provider came to my house through my home warranty company.  On the first visit the plumber was very nice however he did not fix the leak.  I called them to come back out and the second visit they sent a different plumber who spent more time telling "jokes" than looking at the leak.  He said he had to come back with another guy to fix the problem.  On his third trip he came back WITHOUT another guy to fix the leak and behaved deplorably.  I was a woman home alone with a small baby.  This 50 year old man told me multiple inappropriate "jokes" about older men and younger women.  He mentioned that he liked the music I was playing and that he felt like we were in my dorm room.  He then spent a good 10 minutes in the bathroom.  When he left he forgot his tools and I had to chase him down the street to give them back.  He then called the next day to ask if he left more of his tools and if he could come back and pick them up.  He did not leave anything else.  And to top it off, the leak is way worse and there is more water in my basement after he "fixed" the drain.

I think they did a great job when they came here. The technician was nice and he saved me money by simply doing a repair 
rather than having me pay for a new part.


The part that is challenging is that they don't do a very good job in creating a specific time when they are going to call.

I called two times on the day. They basically told me to call back at 930 AM. 
I called then and then they said I was the fifth person. I don't know what that means.

I had hang out in my house all day until about 4 pm til he came. 

It would be much better to have a specific window of time.

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He checked it our thoroughly and found a few things that had gotten stuck.  Did not waste any time, but got right to the issue.  Explained what the problem was and gave me a repair estimate.  Very friendly and detail oriented. 

They came when I needed them, and were professional and polite.  The price for labour was more than reasonable.
I have tried other repair places, but I have long since stopped going to anyone else.  When they fix something, it is fixed, and if it truly needs replacing, they will say so.

My husband and I were very impressed with our service provider, Will.  He obviously takes pride in providing great service to customers. He was friendly, helpful and very professional and had suggestions for us on our appliances - such as maintenance for our LG Washer which had some build up due to fabric softener and suggested a cleaning product which would help the washer perform more efficiently. He found that we had a cracked hose on our washer and quickly ran out and got the part so that we weren't out of a washer over the holidays. He worked hard to figure out what the problem was with our freezer and water dispenser without needlessly ordering new parts if they weren't necessary. I have tried a couple of other appliance repair companies and have been very disappointed with the poor service. I am so happy that I found Will and Moore's service, I will never use another company. I am recommending Will and this company to my friends and family when they need to have their appliances serviced.  

We have used Moore's for years and are always pleased with their work. E.J. and Stacy are both excellent.

Went excellent.  Debbie their dispatcher was extremely nice which left a great impression from the start.  The techs EJ & Chris came to my house on time.  They were both very professional and helpful.  They diagnosed and fixed the problem very quickly.  Appreciate the friendliness and quick service.
The $75 charge was my deductible for the home warranty so not sure what they would have really charged.

THEY CAME ON TIME, SHOWED ME WHAT THEY WERE DOING AND WHAT NEEDED TO BE FIXED. THEY WERE ABLE TO GET A NEW PART BY THE NEXT DAY TO INSTALL IT.