Reynolds Lawn & Leisure

I took my rider into this John Deere dealership because it is a John Deere and they were the only dealer in the area. The mower has been in decline ever since.
-They've replaced the gaskets on the bagger but the grass still blows out and the gaskets fall off. That was $100. I took it back and they tried to glue it and charged me again and it still doesn't bag the grass clippings or leaves. Then they told me the frame was bent but there's no way I would be able to bend it. I think they dropped it.
- The mower doesn't cut the lawn straight. I've taken it back for that and they tell me they had a guy come to the house which they did but he told me that is the best cut a John Deere can do. I didn't have trouble until I had them service it. Again I think they dropped it or switched out my mower for another one. It did a beautiful job cutting until the first time I took it to them for annual maintenance.
- There was a yellow button on the reverse they lost but Mike denied it. Then he shook his head and threw his hands in the air and walked away. Very demeaning.
- After purchasing a new battery, they changed me to service the battery on the annual maintenance a month later.
- I initially took it in for annual maintenance and have had trouble with excessive oil burning since. My best guess is they didn't put oil in during the oil change on a 3 year old mower. Last spring they told me I needed the head gaskets replaced on it and it was only 8 years old. $467 later and it was burning blue smoke the first time I used it and I called them back. I took it in again and they said there was nothing wrong with it. I tried again and more blue smoke. I hired out my lawn care because they were too busy to look at it again and told me to come back next spring. A few weeks ago I took it back and Mike the shop manager told me some of the old mowers needed to be brought back every 6-8 mowings to have the oil changed. REALLY?!? I called John Deere and they said 'No, every 50 hours.' So Reynold's wants me to take the mower in every 2 hours of run time for an oil change. I pulled the mower from their shop and took it to the highly rated RG Engine Repair. They said the engine needed to be replaced. Why would they put head gaskets on a bad engine?
- Called Steve the owner and he said they wouldn't do anything because I hadn't spent enough money in his shop. I've spent over $3000 on maintanence, batteries, a bagger, aerator and a walk behind mower over the last few years. That should not have been a decision maker to rectify this issue, but I'm wondering how much money does a customer need to spend before Reynolds thinks we've spent enough for proper customer service.

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I took my lawn mower in to get fixed because it wouldn't start.  They charged me $59.99 to "fix" it, but the mower wouldn't start the first time I tried after returning home.  In fact the recoil cord you pull to start the mower was no longer attached to the engine.  Interestingly, the recoil cord was attached when I dropped it off.  So they charged me $59.99 and returned my mower to me in worse condition than when I brought it to them!  
I called the provider and asked them to make it right.  I asked that they come pick up the mower and take another shot at fixing it.  I was told that "this happens all the time" and that it "wasn't their fault that the mower was broken".  They then proceeded to complain to me about how customers were constantly calling them up and yelling about how their mowers weren't fixed after getting them home.  Apparently they have a lot of unhappy customers, and this guy was not interested in hearing from another one.  I told them that they could make it right or I would dispute the charges.  They were not interested in keeping me as a customer, and we are now in the process of disputing the charges through Visa.

All work was done timely and according to what was agreed upon.  I will use them in the future for sales and maintenance work.

When I dropped off my mower I was given an estimate for $100 to $110 and a time frame of 7 to 10 days.  I was contacted 10 days later and told my mower was ready to be picked up and that they were open until 6pm.  When I got to the store to get my mower, I was told I owed over $150.  An additional part was needed that cost $17.69 that I was never contacted to approve.  How the bill went up $40 from an $18 part still escapes me.  I was given a $5.30 discount and sent on my way with service to a mower that cost almost 40% more than I was expecting and never notified about.

Let me start by saying my lawn mower needed 2 tire repairs and a manually configured battery repair in addition to the yearly maintenance, which is why the price ended up being so high.  I would have given them an A in pricing, but it did sting a bit.
The folks at Reynolds provided excellent customer service, I called them after another repair guy turned out to be unreliable. They told me that due to the timing of my call, his repair crew was swamped with work and gave me the expectation that it would take 6 weeks for his team to get around to repairing my mower.  I understood this and was happy to wait so long as someone would eventually get around to it (unlike the other guy I called first who I couldn't predict and gave me no expectations).  (Tip to people wanting lawn mower repair, think about calling and setting something up before the grass starts growing).  They picked up my riding lawnmower later that same day. 
A few weeks went by and they called me regarding my mower.  They provided me with a quote of around 450 for the replacement of the 2 tires and the yearly maintenance (which includes blade sharpening, pick up and delivery of the mower, and oil changes).  This is about what I expected to pay this year.  Later they called me to say that during their yearly tuneup, they discovered that our battery was not recharging as it should and the parts needed to fix it were no longer being made by John Deere.  He said it would be another 150 on top of the original cost to fix the battery.  At that point, I started thinking about getting a new mower.  The gentleman I spoke with indicated that to replace the mower it would cost over 4 times that much to get the same quality mower.  I did some independent research and determined he was correct.  In the end I decided to have the additional service done to the battery because we had noticed that problem ourselves last year.
After they started working on it, they got the repair done in 3 days (Friday, Monday, Tuesday).  So they are timely if you call them and get ahead of the rush.  We've been mowing the grass with our fixed up mower ever since then and are very happy with the results.  Thanks guys!

Reynolds Lawn and Leisure does good work. The work holds up. I would buy a new lawnmower from them but they're a Toro dealer, and I don't like Toro, but that's the unfortunate thing about them.  I like them and I keep going back to them.

I called them a couple of weeks ago. They picked it up the next day in the morning, as they said they would. They called before they came to the house. They also called me about 7 days later saying it was finished. But they didn't have any deliveries in my area until about 5 days later...in which they did deliver the mower. Again they called before coming to the house. This is a very busy time for mower servicing...The lesson learned? Call in March.

I have bought 3 of them from there. They are top quality. They are people that I would highly recommend to anyone. They come to me to winterize for free pick-up and delivery.

I dropped my mower off for them to sharpen the blade and they did a good job and were timely with the repairs.

The personnel are polite, prompt and professional. Casey (KC? the ''Ready to Mow'' house call serviceman) -- is a real gentlemen and he knows his stuff. They pick up and deliver on time, calling ahead to confirm we're home. We couldn't be happier.

EXCELLENT SERVICE SETUP. THEY CAME TO HOUSE.