Green Cat LLC

Rob and another gentleman showed up on time and were professional. Rob explained how things worked and went about the audit without any problem. He told me it would take a week or two to get the report done and emailed to me. And it would probably take an additional week or so to get a response back from the state of Kansas. After more than 3 weeks went by with no communication I attempted to call Green C.A.T. I left 2 messages over the course of the next 10 days and received no return call. The lack of follow up and response to my attempts to contact them was very concerning. I finally reached Rob on my 3rd attempt. He basically said he didn't get my audit completed and/or turned in to Kansas, but he assured me he would email it to me that very same day. 3 more days went by and I received nothing. I left another voice mail on the 4th day. Then on the 5th day after our conversation I received an email with the completed audit details and recommendations. In this same email he requested energy bills that I'd already given him. At this point I have really lost faith in Green C.A.T. Perhaps they are very competent at what they do, but their inability to properly communicate anything to me in a timely manner is not acceptable. Maybe business is just so good that they're too busy. I'm not really sure why, but the result is poor customer service.