Benjamin Lawn & Landscape

"Thank you! I'm glad you were happy. We're always around if you need anything in the future. - Benjamin"

"Throughout the summer, while we were performing his regular mowing service, it was typical for the mowing crew to haul off 2 large armfuls of sticks and twigs every mow (for which he was not charged). This was due to his "under-cared-for," older oak trees constantly dropping sticks year round. When mowing season ended and leaf removal season began (November 1), we were very upfront with our customers that there is no set pricing for this service and that it is billed at an hourly rate due to the unpredictability of conditions from day to day (Pricing depends on how long it takes and the amount of leaves we have to haul away). Twig or acorn removal is an additional service we provide and we let our customers know that both of these services are substantially more labor intensive than the standard leaf removal detail. Sticks are picked up by hand and acorns are raked, then scooped into trash cans, and carried to our trucks to be disposed of off site. For the 2 January services that [member name removed] is questioning: He initially asked us to only provide a leaf removal service. Then he added some extra's to it: removal of brush and debris in the backyard corner; leaves in neighbor's front yard; and finally twig detail (he had a new dog that was chewing them up). We had over 6 10'x12' tarps of twigs alone for that service. He said the yard looks great and could we please come back to remove the acorns from his yard and beds (they were making his new dog sick). We came out one week later and removed as many of the acorns as we possibly could. They were 3" think in some areas of the beds. We had 4 tarp-fulls of acorns for that one service, many of which came from the beds which are even more time consuming to remove than the grassy areas. When [member name removed]complained about the amount of his invoice for January (monthly invoicing is our customary practice and was used to the entire time he did business with us) I told him I would look into it. He was charged for exactly the amount of time that our men were out on his property doing work, however, for the 1st service he complained about, I thought we may have done more "detailed" work than he had expected, so I credited him $100 on that service bringing that price into alignment with the other "leaf-only removal" services he had the previous month. For the second service that he complained of the price, I issued a $50 credit to assuage any hard feelings with the intent we wanted to keep him as a customer. He said that he thought that was fair. He then asked if he could pay his bill in 2 installments. We gladly agreed to do this as we wanted to work with him and keep a satisfied customer. As far as his complaint regarding an estimate, again the yard had so many sticks that at least $100 of it is for hauling and disposal of the sticks alone. I believe we did great work for him and responded to any questions or concerns he had in a very timely matter. I believe we went above and beyond with this customer as we would with any of our customers."

"Thanks for the feedback [member name removed]! Much appreciated!"

"Thanks [member name removed] Glad you're happy."