Little Birdie Cleaning
About us
We want each customer to experience the “WOW!” factor that comes from Little Birdie Cleaning top-notch, and environmentally friendly cleaning services. We are committed to providing customer service grounded by the command “treat your neighbor as you would treat yourself,” in an affordable, efficient and Biblical way. Our purpose is to inspire individuals to improve and maintain the kind of clean indoor environment which leads to a happier, healthier life style. 3 employees. No subs. Cost determined by the job. No travel charges.
Business highlights
20 years of experience
Services we offer
Housecleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.876 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 1% | ||
| 1% | ||
| 3% |
Showing 1-25 of 76 reviews
Mike J.
May 2016
unknown
Bob M.
Jan 2016
unknown
Nate C.
Jul 2015
I was in a pinch, called Ashley Sunday afternoon and her crew was onsite Tuesday to clean up my house. Very prompt and professional. We are going to set up a recurring house clean.
Gene E.
Apr 2015
We were very pleased. Attitude during service pleasing, efficient and work well done. The house smelled wonderful!
Tara C.
Jun 2014
They showed up, they cleaned and I paid them $160.
Dale E.
Apr 2014
unknown
Bryan M.
Jan 2014
Couldn't finish in the time available so came back and finished later for no extra charge. This is a great company!
Janet W.
Jan 2014
.
Carol C.
Jan 2014
i used a coupon special for this.......and felt the service (carpet cleaning) was well done.
Laura M.
Oct 2013
I hired them to steam clean all the carpet -- 3 rooms, a hallway, and the stairs -- and the living room upholstery. This was the first cleaning for nylon carpet installed approximately 20 months ago, so I also wanted them to fix some minor installation flaws, mostly carpet edges that weren't properly stapled down, and some strings on the stairs. As always, I was looking for a company that uses truck-mounted equipment.
Everything went well. They were prompt, polite, and professional. They provided their own water supply in their truck. I noticed they took special care to make sure their equipment didn't bang into the walls and furniture. They did a good job of moving things to get behind and under furniture. One of them stapled the loose edges in place, and the other cut the loose strings. After they left, everything looked really nice and clean, and even the wettest items were completely dry within 24 hours.
Everything went well. They were prompt, polite, and professional. They provided their own water supply in their truck. I noticed they took special care to make sure their equipment didn't bang into the walls and furniture. They did a good job of moving things to get behind and under furniture. One of them stapled the loose edges in place, and the other cut the loose strings. After they left, everything looked really nice and clean, and even the wettest items were completely dry within 24 hours.
Thomas B.
Sep 2013
All went well. They did a very nice job. Plan on using them again.
ROBERT H.
Sep 2013
Two women came and did an OK job. They left early and were in a hurry to go. They did an OK job and were very pleasant. Sure not interested in doing anything out of the ordinary to make me give them an A rating.
Shayna G.
Aug 2013
They did a good job. Angie's List had a lot of reviews on them so I based my decision to hire them on the number of reviews they had. They did a good job of getting the spots out; I was not sure they would be able to.
ERIN N.
Apr 2013
Their president Ashley was very responsive and prompt with the quote, which was very competitive. She was also very flexible with our open house date, and bent over backwards to make their schedule work with ours.
They were punctual, with a courtesy call 30 minutes before they got there. Three people cleaned the house (including Ashley). They were all courteous, friendly, respectful of our possessions, and even worked well with the dogs! The whole cleaning took about 3 hours, which was pretty fast for our 2,000 square foot house. They did a very high-quality job, even getting all the dog hair.
They were punctual, with a courtesy call 30 minutes before they got there. Three people cleaned the house (including Ashley). They were all courteous, friendly, respectful of our possessions, and even worked well with the dogs! The whole cleaning took about 3 hours, which was pretty fast for our 2,000 square foot house. They did a very high-quality job, even getting all the dog hair.
Neal Y.
Apr 2013
I had used this company exclusively until they had a change in ownership. I felt the price was high and used other less expensive cleaners. After the last cleaners failed to get stains out that seemed easy for US Clean I finally called them back. They are absolutely the best carpet cleaner I've ever used. Yes, they are a bit higher in price, but in my experience you get what you pay for. They're worth every penny!
David J.
Mar 2013
On the day they were supposed to arrive, they were running a couple hours behind. They did call when they were on their way and I provided directions to the house. GPS will NEVER get you to our house so I provided driving instructions. As with just about everyone I've had come to the house, they ignored my instructions and relied on GPS, which got them lost. Anyway when they arrived they got right to work. There was some confusion about some of the cleaning and they didn't clean the oven and missed a bathroom floor. Thus, I ended up cleaning the oven, for which they provided a discount.
Due to the circumstances--short notice, getting lost, and the mis-understanding, I may have them back. The owners are very friendly and for the most part did a really nice job on the house. Again, due to the mis-understanding, they gave me a discount on the oven so they were willing to satisfy the customer.
While the overall rating is a "B" and they were late for this appointment, It's likely I would use them again. Worth the second chance.
Due to the circumstances--short notice, getting lost, and the mis-understanding, I may have them back. The owners are very friendly and for the most part did a really nice job on the house. Again, due to the mis-understanding, they gave me a discount on the oven so they were willing to satisfy the customer.
While the overall rating is a "B" and they were late for this appointment, It's likely I would use them again. Worth the second chance.
Pauline W.
Mar 2013
I called US clean. Had an immediate response. A representative came that same day, gave an estimate on the job. He cleaned the kitchen floor that same day! Took the rugs with him with no guarantee that the urine stains could be removed from the white shag. He said that the rugs would be returend within 2 weeks. Two weeks later the rugs were back. To our amazement, the yellow stains were removed from the white shag!!!!! A little oder is present but that is understandable to us.
This company is fantastic! We will use them again!!!
This company is fantastic! We will use them again!!!
VICKI K.
Feb 2013
I was introduced to US Clean through an Angie's List Big Deal. I had a few problems scheduling the service; I think they were overwhelmed by the response.
After posting a review that I wasn't able to use the service prior to the expiration, I received a call offering to perform the service. The team came out and spent 6 man hours cleaning. The cleaning was okay -- nothing out of the ordinary however I shrugged this off blamed my house (it has been a while since we did a deep clean). With this in mind, I asked US Clean to put us on their schedule every other week.
Since this initial visit, we've had US Clean out a few more times. The second visit I asked them to clean a guest bathroom. Upon review of the work it was mediocre. I expected the floor to be scrubbed clean, dust removed from the toilet roll holder, baseboards dusted, etc. They surface cleaned which is nice yet not worth the money charged.
I decided to NOT call and complain as I wasn't specific when I asked them to clean the bathroom. So... the next visit I asked for specifics and targeted the work to one room...the kitchen.
I asked them to focus on JUST the kitchen area -- floor (baseboards) to ceiling. Specifically I asked them to give the outside of the cabinets and above the cabinets a deep cleaning to remove the dust,grime, etc., clean the counters and outside of appliances. Given that there were 2 people I expected the kitchen to look brand new or at least sparkle.
I am disappointed to say that it didn't. They didn't do any of the baseboards, the cabinet faces had visible g*** still attached. (one spot I cleaned myself to make sure it wasn't a ever-lasting stain. it vanished...just g***)
I called the company and told them I wasn't satisfied. They came back to my house the next day. I showed them areas they had missed cleaning (visible dust on the top of the cabinets). They did clean. However, and this is the most disappointing part - they wiped the dust off of the cabinets then didn't clean that dirt up. I found remnants of discarded dust bunnies all over my counter tops, on top of the stove vent, and against the baseboards around the kitchen. The end result - I have chosen to discontinue my relationship with US Clean.
After posting a review that I wasn't able to use the service prior to the expiration, I received a call offering to perform the service. The team came out and spent 6 man hours cleaning. The cleaning was okay -- nothing out of the ordinary however I shrugged this off blamed my house (it has been a while since we did a deep clean). With this in mind, I asked US Clean to put us on their schedule every other week.
Since this initial visit, we've had US Clean out a few more times. The second visit I asked them to clean a guest bathroom. Upon review of the work it was mediocre. I expected the floor to be scrubbed clean, dust removed from the toilet roll holder, baseboards dusted, etc. They surface cleaned which is nice yet not worth the money charged.
I decided to NOT call and complain as I wasn't specific when I asked them to clean the bathroom. So... the next visit I asked for specifics and targeted the work to one room...the kitchen.
I asked them to focus on JUST the kitchen area -- floor (baseboards) to ceiling. Specifically I asked them to give the outside of the cabinets and above the cabinets a deep cleaning to remove the dust,grime, etc., clean the counters and outside of appliances. Given that there were 2 people I expected the kitchen to look brand new or at least sparkle.
I am disappointed to say that it didn't. They didn't do any of the baseboards, the cabinet faces had visible g*** still attached. (one spot I cleaned myself to make sure it wasn't a ever-lasting stain. it vanished...just g***)
I called the company and told them I wasn't satisfied. They came back to my house the next day. I showed them areas they had missed cleaning (visible dust on the top of the cabinets). They did clean. However, and this is the most disappointing part - they wiped the dust off of the cabinets then didn't clean that dirt up. I found remnants of discarded dust bunnies all over my counter tops, on top of the stove vent, and against the baseboards around the kitchen. The end result - I have chosen to discontinue my relationship with US Clean.
Response from Little Birdie Cleaning
"Thank you for your input, we value all of our clients opinions as it only helps us improve our company. When we first met, I explained that it would take many cleanings to get the house to a point where a maintenance plan could be put into place. I wish we could have cleaned more times, as I think we could of done some good for your families home environment. We were only able to come a few times, and only work on main area's before the client decided to cancel her service. As far as the last time we were there, I did put a time limit on all of the cleans because we could have spent days there, and we did what we could do in that amount of time. In response to the dust bunnies on the floor and countertops, we did pick up the clumps of dust that we got on the floors from the top of the cabinets, and we wiped the countertops down before we left. We were asked specifically not to clean the floors and just work on the kitchen cabinets. I wish we could of made you happy, but I understand that I can't please everyone. We will continue to strive to do our best for each client, and home. I hope that you find a service that your are happy with. Thank you for the opportunity to work with you. From this experience, I will continue to work harder to set reasonable expectations before we start any job, so our clients will know what kind of results thay can expect from the level of soiling in their home. This is a very persoal business that I run, and it is sometimes very hard to explain to someone what to expect, without insulting them with the lack of cleanliness and maintenance on their home. I want clients to feel comfortable and at ease with us in their home, and it is not a good idea to start out a relationship with an insult. I will do my best to develop a strategy to use when I run accross a similar situation. Thank you again for your input."
Lon W.
Jan 2013
They are very thorough. We have 5 pets. The make sure they get any pet accidents, mainly vomit. They do a spectacular job. They are very, very thorough. Carpet cleaners I've had in the past never do a very good job on stairs, but US Clean does an exceptional job on stairs and we have two sets of stairs. They are just all about service. Very pleasant, very congenial, very accommodating. They are just really the best.
JANE M.
Jan 2013
It went great.
Charles L.
Jan 2013
I would rate them excellent across the board. They did the work in the time they said it would take. They explained what they were going to do in the beginning & the carpet came back to us as well as we could expect. There was some mold on the back side originally & there were able to get out more of it than they thought they would. I thought the service person was very professional & friendly & I would deal with them again. He did also let me know that because of the holiday there would be a delay in return. They were also very price competitive based on other calls I'd made.
Anna Z.
Jan 2013
Very good
Amy J.
Dec 2012
On time, nice and efficient.
Jennifer G.
Dec 2012
They were late, but I?ve yet to have a housecleaning company show up on time when I?ve used an Angie?s list coupon, Groupon, or the like. For $99 they did a decent job, but not worth paying the full price. Nothing in particular wrong, just a feeling of ?that?s it??. In less man-hours I could have done that; since they are professionals, shouldn?t they get more done?
Response from Little Birdie Cleaning
"Thank you for posting the review and we are sorry you didn't feel absolutely impressed. We did try very hard but sometimes it's difficult to get everything in one shot. We are a little different then other cleaning companies by the way of catering to specific needs. This sometimes makes it difficult to arrive at your house at the exact time agreed upon. Sometimes clients ask for extras or we may see something that needs done and it may take a little longer than usual but sometimes we are early. We view it as, going the extra mile. You stated that you could do what we did in less time, to that I say, we are always looking for great employees to add to our team. Thanks again and we will use your review to help us grow in a positive way."
Amber G.
Dec 2012
It went very well. The crew was professional, friendly, and detail-oriented.
Licensing
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FAQ
Little Birdie Cleaning is currently rated 4.8 overall out of 5.
Little Birdie Cleaning accepts the following forms of payment: CreditCard
Yes, Little Birdie Cleaning offers free project estimates.
No, Little Birdie Cleaning does not offer eco-friendly accreditations.
No, Little Birdie Cleaning does not offer a senior discount.
No, Little Birdie Cleaning does not offer emergency services.
No, Little Birdie Cleaning does not offer warranties.