"All I can say in regards to this review is that we actually did much more work on his deck then what was clearly written on the agreement. The homeowner's deck honestly needed to be replaced, but upon my first visit with him he indicated that it wasn't in his budget. Whenever I compose a contract for every customer I make sure I state exactly the work that is to be done so that it is clear for everyone. .I then sit down with the customer and go over the details and have both parties sign the contract. The customer was out of town when we started the job, upon his return we were finished with everything that was written on the agreement, plus a few extra's....he did seem upset that we didn't replace a few of the posts that did indeed come up in our initial visit, but to stay within his budget I excluded these items. I honestly don't think the customer read the agreement that he signed, otherwise he would have understood why we didn't complete these items. I tried to explain this to him and even went as far not to charge him for replacing all his rotted landing boards We always do our best to please our customers. I felt I went above and beyond and it is disappointing to read this review when I felt I did as much as possible to do the job within his limited budget. As anyone can see I have a very high ratio of positive ratings and many satisfied customers and many repeat customers as well."