Smoke N Fire Inc.

I have been a long time customer at SmokeNFire. I really appreciate their expertise. They have been in the BBQ and Fireplace business forever in Kansas City. I bought a really awesome outdoor fireplace from them. It is nice to be able to go to an actual physical store and talk to someone about BBQ, etc. Highly recommend this family run store.

He is a really nice guy and is always helpful. We are very satisfied with their store and the company.

Worst customer service experience of my 50+ years as a consumer.  Disrepsectful, arrogant, unwilling to listen to reason or provide proof, would not return phone calls, long wait time in the store, I could go on and on.  I was not surprised to find other F's on Angie's list.  Over 50% of their Google reviews were 1 or 2 the last time I checked and their average was 2.5.  I wish I had checked reviews before I went into the store. It took over two months to resolve the issue and that only occurred after I contacted the manufacturer who arranged the solution.  Most of the negative reviews share the same perspective about their service . and attitude toward customers who have a complaint.  Buyer beware, these guys belong in the penalty box.

When he left he left the fireplace on and when I went to turn it off by the remote it would not work. I called the store and he said to turn it off by hand which was very close to the fire and needless to say very hot.  When asked about the remote he said to bring it into the store to have it checked out but before I unhooked it to call for instructions. I called several times like he said |and also my daughter called and they said they were busy and would call us back.  I waited over a week and called again and she said someone would call right back and to this day no one has ever called.  I would say this |is very poor business practice and would never recommend them to anyone. Actually I would do just the opposite.  On top of that it would have cost |me another 107.00 to have someone come here again when it goes back to the first visit and the remote. r

They've been very nice to work with. They had the best price for what I wanted. I was really impressed with them. They have a fantastic store and fantastic service. They will be back around the 10th to install the system.

They were very punctual, very quick and it was done within just a few minutes. It was a positive experience overall.

THESE PEOPLE ARE GREAT. THE OWNER CAME TO MY HOME AFTER HOURS TO INSTALL A GAS FIREPLACE FOR US ON A SPECIAL OCCASION. THEIR WORK IS AWESOME.