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Neal Harris Service Experts
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
If you need a job done right, you call in the experts. At Neal Harris Service Experts, we’re committed to performing the highest quality HVAC. We even put it in writing. Our 100% Satisfaction Guarantee displays our commitment to upholding the highest level of heating and air conditioning services in the industry. We will take care of everything needed to ensure your home’s comfort. Whether your air conditioner or furnace breaks on the day you need it most or you’re on the lookout for indoor air quality and home comfort solutions that meet the highest EPA and ENERGY STAR® standards, you can trust our team. We’re experts in heating and air conditioning, and superior service is what we do best. Additional DBAs: Sunbeam Service Experts, Wilson's Service Experts, Becht/Givens Service Experts.
Business highlights
Emergency services offered
75 years of experience
Services we offer
Attic Insulation, Duct Cleaning, Fireplace & Geothermal Heating., Green Solutions, HVAC Installation, Indoor Air Quality, Plumbing, Residential & Commercial Air Conditioning, Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6585 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 3% | ||
| 2% | ||
| 3% |
Showing 1-25 of 585 reviews
Anthony G.
Jun 2024
They didn't show up for 2 appointments over the last 2 years. No call to let me know they were late. I waited 6 hours before a call on one visit. Prices are higher than anyone else. They cancelled my service agreement at my request but still after 2 months have not refunded my money that they promised. Sending emails every 2-3 weeks still no response. Save your money and your time.
Sandra S.
Aug 2021
They told me it would cost over 2000 dollars to repair my AC and said it would be advisable to replace it instead for 6000-9000 dollars. Thank goodness I called another company that located the issue in 5 minutes and fixed it for under 300. Don’t fall for their scam tactics where they prey on customers by sending out 2 people to double team you into spending major money when a simple repair is all that is needed.
Response from Neal Harris Service Experts
"We really appreciate your feedback and have used it as a coaching opportunity for our staff."
Randy M.
Feb 2021
October 2020 reached out to Neal Harris based on reviews and TV ads to service our AC. Decided on the initial call that the cost of a service visit that getting their service plan made sense. Came out and discovered that our AC unit was bad and that our furnace unit was going out as well. They presented a plan for replacement...way too expensive. Compared their purchase option to a competitor and saved thousands of dollars. I asked that they cancel my service plan. Stated they would. I was told there was no charge for today's visit. Later I received a bill $139 questioned it. The person on their call center stated they would look into this for me. I had to follow up three times and was told to hold off paying the bill. Still was not getting a clear answer. Finally, today was told they charged me for a service call and they failed to cancel my service plan...billed me three times. I paid what was essentially for an estimate for repair and was billed three times for their service plan on top. My advice take your business somewhere else. The Advantage Program in my opinion is a Rip Off. You will pay for a furnace for several years, then they will want you to renew the program. Yes it eliminates a big upfront bill. However, its a better investment to refinance your home at a lower rate, pay once and not pay twice as much for HVAC.
Ed D.
Nov 2020
In and out in 45 minutes. Tech had all the proper equipment.
Response from Neal Harris Service Experts
"Thank you for taking the time to mention your satisfaction with our services!"
David S.
Oct 2020
Pipe thawing
Response from Neal Harris Service Experts
"Thank you so much for your high rating!"
Lawrence H.
Aug 2020
All went well, including the fact that Michael Crow wore his mask at all times. Punctual, professional, helpful.
Response from Neal Harris Service Experts
"We appreciate the opportunity to provide ongoing service to maintain your system’s integrity all year long!"
Judy S.
Apr 2020
Great service. Daniel did an excellent job!
Larry M.
Dec 2018
The technician was ver professional and friendly. He took time to explain what he would be doing and subsequent to the service, he explained what he did and the condition of my unit. Micheal is very thorough which I like. I would request Micheal Loya again.
Roger S.
Dec 2018
Service tech was very efficient. He answered questions and made recommendations for our consideration. The work was timely and will help us evaluate whether to repair or replace the existing furnace.
Selwyn L.
Sep 2018
Neal-Harris Service Experts, To Who To May Concern: I called your company to clean out a stopped up bathroom sink drain. You sent service man Jon Steiner out to fix the problem. He explained to me exactly what the problem was and kept me informed as to what he was doing every step of the way. He was very courteous, clean, and pleasant to be around. Jon is a real credit to your organization. Be assured of my continued patronage, and I will tell all of my friends about the great work Neal-Harris does. Thank you. Selwyn Luben 8701 Belleview Ave. (816)361-5429
Response from Neal Harris Service Experts
"[Member Name Removed], thank you for taking the time to mention your satisfaction with our services!"
Patty B.
Aug 2018
Great. Installers were professional thorough. And let me ask lots of questions.
John D.
Aug 2018
Jeff Wilson totally solved our air conditioning problems and made our life good again in a most timely manner. Jeff's HVAC expertise is amazing! Jeff was very personable and provided my wife and I the best customer service we have ever had. I have been a Neal Harris customer for 30 years and will now request Jeff for future service calls and routine maintenance. He also was very helpful with educating me on some homeowner care and maintenance tips. Thank you Jeff.
Janice F.
Aug 2018
They service went great; they were on time and very professional with their service
Response from Neal Harris Service Experts
"We appreciate your business and thank you for this great review!"
John L.
Mar 2018
Quotes me $800 for a furnace repair and tried to sell me a new furnace. Santa Fe came out and fixed it for $400 and did not try to upsell me. Neil Harris only wants to sell new equipment, are borderline dishonest. And charged they a hundred bucks! I've heard they've changed a lot since they were purchased by one of the national groups that plays this game.
Response from Neal Harris Service Experts
"[Member Name Removed], we apologize for your experience and would like to look into your situation . Please reach out to us at CustomerService(at)ServiceExperts.com and we will follow up with you to address your concerns."
Linda D.
Feb 2018
My heat went out on Sunday. I called on Monday morning and they fit me into the first time slot. The technician came out promptly and fixed the problem. I was very appreciative that they got out there so quickly
Response from Neal Harris Service Experts
"We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!"
Gail F.
Jan 2018
part of annual contract service. Technician Clayton very knowledgeable, efficient and thorough in his testing, cleaning.
Response from Neal Harris Service Experts
"We're very glad to hear that you were extremely satisfied with the level of service!"
Gabrielle T.
Oct 2017
the repairman had the part on hand and completed the repair in a couple of hours
Chieri S.
Oct 2017
Jeff came on time as scheduled, explained and made helpful suggestions and options he has for us. All questions and requests were met promptly. Routine maintenance and cleaning has been efficiently done. We appreciated his professional and friendly service.
Response from Neal Harris Service Experts
"We are happy to hear that Jeff was able to take care of your problem in a timely and professional manner!"
Kevin C.
Oct 2017
It was $70. They're very professional. They have good communication skills. They leave it very clean. They put on plastic booties even though I tell them they don't need to when walking through my house.
Response from Neal Harris Service Experts
"We're very glad to hear that you were extremely satisfied with the level of service!"
Kevin C.
Oct 2017
They are very professional and they have good communication skills. They keep everything very clean, they always put on plastic duties even though I tell them they don't need to when they are walking through my house but they do anyway.
Kevin C.
Oct 2017
They're always prompt. They always call when they're on the way. When they're done they always explain everything they did during the tune-up, whether it's an air conditioning tune-up or a furnace tune-up. I can ask them questions and they will answer it in a way that I understand it.
Response from Neal Harris Service Experts
"Thank you for taking the time to mention your satisfaction with our services!"
Kevin C.
Oct 2017
I have a service contract with them, they come out twice a year. I have a service contract with them, it's like $140 year for each visit, so I guess it's $70. Well, I've been using them for over 25 years. Generally, I've been satisfied with them. They're always prompt.
Response from Neal Harris Service Experts
"Thanks for being a loyal customer and sharing your positive experience!"
ROBERT S.
Oct 2017
Just fine. All fixed
Response from Neal Harris Service Experts
"We appreciate your business!"
Dan B.
Oct 2017
All services provided went well. Service technicians were professional and clean. They are quick to respond when needed.
Response from Neal Harris Service Experts
"We appreciate your business and thank you for this great review!"
Donna M.
Oct 2017
unknown
Response from Neal Harris Service Experts
"Thank you!"
Licensing
State Contractor License Requirements
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FAQ
Neal Harris Service Experts is currently rated 4.6 overall out of 5.
Neal Harris Service Experts accepts the following forms of payment: CreditCard
Yes, Neal Harris Service Experts offers free project estimates.
No, Neal Harris Service Experts does not offer eco-friendly accreditations.
No, Neal Harris Service Experts does not offer a senior discount.
Yes, Neal Harris Service Experts offers emergency services.
No, Neal Harris Service Experts does not offer warranties.