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KANSAS CITY SECURITY SYSTEMS
Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,
About us
Authorized Guardian Protection dealer. Established in 1999, A+ BBB rating. We serve the greater Kansas City residential and small business markets. We also sell and install home theater and wholehouse audio systems and Camera systems with DVR's and IP access via the internet.
Business highlights
26 years of experience
Services we offer
We are an Guardian Protection dealer, established in 1999, offering Free home security systems with a 36 month monitoring agreement. We also activate existing security systems with variable monthly monitoring rates with only a 12 month agreement.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.523 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 9% |
Showing 1-23 of 23 reviews
AVRAHAM L.
Aug 2016
It went great! I spoke with Glen Golden, the owner, when I called; and we determined what equipment I would need, what the price would be for the equipment and installation, and what my monthly fee would be for monitoring. I liked the professionalism of Mr. Golden; the price seemed fair, and we set up an installation date and time. The installer was actually a few minutes early, and I was very impressed with his knowledge, courtesy, and professionalism.
Terri R.
May 2016
unknown
Mike M.
Dec 2015
.
LaVerne K.
Dec 2015
unknown
Mike M.
May 2015
Excellent! I've been using them for about five years. The service is always good. I have never had any issues with them at all. They've always done what they said they are going to do.
Charles S.
Mar 2015
I contacted Kansas City Security System by phone and explained that we had an older system that had not been functional for 10+ years, and we wanted it updated/replaced. The office manager took good notes and advised me that I would receive a call back. Within just a few minutes I was contacted by Glenn Glenn. He asked pertinent questions to understand what I needed, was quick to adjust his offer based on our needs. Very professional follow-up while we got additional quotes. When we contacted to schedule the service they gave us a 1 or 2 hour window when the technician would be there. Arrived on time, very professional and completed the task quickly, tested system, answered our questions and helped ensure we understood operation before he left. Glenn has followed up following the installation to ensure we were satisfied. The cost was for extra sensors beyond their standard package.
Response from KANSAS CITY SECURITY SYSTEMS
"Thank you for taking the time to write about your experience with Kansas City Security Systems. It was a pleasure helping you secure your home. Please let me know if I can ever be of assistance. Glenn Golden Owner www.kcsecurity.net 913-901-0007"
Lisa S.
Nov 2014
The whole thing went fine. Glenn Golden called me back and reviewed available options with me. His installer showed up on time and completed all the work in a timely manner. I've used this company before and will continue to use them in the future. They are very knowledgeable and responsive.
Response from KANSAS CITY SECURITY SYSTEMS
"[removed member name], thank you for taking the time to write such a nice review. We appreciate your business. Happy Holidays!"
Richard R.
Aug 2014
After our house was broken in to, we decided it might be a good idea to have the alarm system turned on (we were new to Kansas and failed to see a need when we first arrived from the LA area). After shopping around and checking Angie's List we decided on KC Secutity Systems. The technician came out on time and had the system running and tested quickly. It was a bit of a challange since we were having some work done on the house at the same time. He then reviewed the operation of the system and made a few programming changes as requested. He did a complete job.
The monitoring company they use, Guardian Protection Services, have provided excellent service also. They noticed we weren't consistantly turning the alarm on and called to ask if we were having any problems or had any questions.
The monitoring company they use, Guardian Protection Services, have provided excellent service also. They noticed we weren't consistantly turning the alarm on and called to ask if we were having any problems or had any questions.
Response from KANSAS CITY SECURITY SYSTEMS
"Thank you for the kind words. We appreciate the opportunity to help secure your family and home. Glenn Golden Owner [hyperlink removed] 913-226-0656"
David M.
Jun 2014
unknown
Response from KANSAS CITY SECURITY SYSTEMS
"Thank you for taking your valuable time to leave us such a great rating. We appreciate that you letting Kansas City Security help protect your family and home."
Tim W.
Apr 2014
Exceptional from beginning to end. Very professional, knows the product. Exceeded all expectationa
Response from KANSAS CITY SECURITY SYSTEMS
"Thank you for the nice comment. I enjoyed working with you. We appreciate you choosing KC Security to protect your home and family. Best to you! Glenn Golden Owner www.kcsecurity.net"
Tim L.
Nov 2013
After reading reviews on Angie's List I called Kansas City Security Systems. Although I called right at 5:00 p.m., the owner (Glenn) answered and spent 30 minutes answering my questions. The technician that performed the installation was kind, professional, and prompt.
Response from KANSAS CITY SECURITY SYSTEMS
"[member name removed], thank you for taking the time to write such a nice note. We appreciate your business. You have my number if I can be of assistance in the future. Regards Glenn Golden Owner www.kcsecurity.net 913-901-0007"
Nate C.
Nov 2013
I had a great experience with this company. Glenn, the owner was especially nice and helpful and was very willing to give me the best deal possible. He was very responsive and organized and remembered every detail of our conversations. I felt like I was getting the 1-1 attention you never get from a large company. We switched from ADT and we are so glad we did.
The installer (can't remember his name) was great. He took the time to explain everything and test everything to make sure I understood how to operate the system and we ran into a bit of a snag with our pool door alarm but he worked very h****** it and tried to come up with the best alternative solution.
The installer (can't remember his name) was great. He took the time to explain everything and test everything to make sure I understood how to operate the system and we ran into a bit of a snag with our pool door alarm but he worked very h****** it and tried to come up with the best alternative solution.
Tina W.
Jun 2013
Kansas City Security has the WORST customer service in Kansas City. Their representative (Mike) is RUDE, degrading and provides the worst customer service ever! They say things that are unprofessional and inappropriate. They even addressed my marital status and talked about personal things and tried to BULLY me into submitting to their outragious demands. They got angry when confronted about it and refused to speak to me. Their business ethics are the worst and their customer service rates an F- in Kansas City.
Response from KANSAS CITY SECURITY SYSTEMS
"[member name removed]. I am sorry you had a bad experince. As you are aware we have actually never done business together. You wanted to get involved in a dispute that was brought to our attention for the first time over 16 months into an agreement that you had nothing to do with to begin with. Without going into too much dirty laundry on a public forum, the fact is the agreement was between your current husband and his wife at the time. Although we have tried to negotiate a settlement with you simply as a measure of good will, you rejected this. We have an A+ rating with the KC BBB for over 14 years. We have provided them all our paperwork and responses and they have judged that we negotiated in good faith and closed the complaint. (only our 3rd complaint in 14 years of business and over 12,000 customers) Once that happened you wrote back that you would go on every forum you could to slander our name which I guess you are in the process of doing. For any potential customers, I would ask that you take this one review with a grain of salt. With 14 years of business in Overland Park KS . We have NEVER experienced anything like this at all. Any questions or doubts please call me personally at 913-901-0007 and I will be glad to provide you page after page of people that have enjoyed the experience and peace of mind security that we provide. Regards. Glenn Golden, Owner, Kansas City Security Systems."
Sandra R.
Jun 2013
I called Kansas City Security Systems and spoke to Glenn. He was out at my house within 30 minutes and fixed the problem even though this was system he had not a originally installed. He solved the issue for a very reasonable fee. If I install a new system I will definitely call Kansas City Security Systems.
Response from KANSAS CITY SECURITY SYSTEMS
"Thank you for taking the time to write such a nice note. Look forward to working with you in the future Glenn Golden Owner Kansas City Security Systems"
Helene J.
Jan 2013
We met with Glenn and he walked us through what we needed to do to upgrade the security. He also explained all options available to us thoroughly. About 3 days later we scheduled the installation and his tech that came out was very efficient and considerate of my two young children. Once the system was installed and tested we went on vacation knowing that our house was in safe hands. Unfortunately we had a few false alarms and after calling Glenn he took care of it and once we returned the initial problems were solved within 24 hours of our return. Glenn has been very personable, knowledgeable and patient during this process and I cannot recommend him highly enough for his and his teams service.
Response from KANSAS CITY SECURITY SYSTEMS
"Thank you for your nice comments. It was a pleasure working with you. Wish you and your family a happy new year!"
Beverly S.
Dec 2012
It went well and I would highly recommend KC Security Systems to anyone.
Response from KANSAS CITY SECURITY SYSTEMS
"Thank you for the kind words. It was a pleasure working with you. We sincerly apreciate you and your business Glenn Golden Owner"
Jack B.
Sep 2012
Glenn gave me a complete list of what would be included in the alarm installation including parts and labor. He gave me a better deal than I woild have got by calling the number on the corporate coupon I had (the ones you get in ValPak, online etc).
The installer was prompt, curtious and knowledgeable. He had everything installed and up and running, including cleaning up after himself, in less than two hours. Before he left he gave us a tour and explanation of what he did and walked us through a turorial on the use of the system.
I am very impressed with the courtesy and professionalism of Kansas City Security Systems and would have no hesitation in recomending them to anyone.
The installer was prompt, curtious and knowledgeable. He had everything installed and up and running, including cleaning up after himself, in less than two hours. Before he left he gave us a tour and explanation of what he did and walked us through a turorial on the use of the system.
I am very impressed with the courtesy and professionalism of Kansas City Security Systems and would have no hesitation in recomending them to anyone.
Response from KANSAS CITY SECURITY SYSTEMS
"Member, Thank you for the kind words. We sincerly apreciate you and your business Glenn Golden Owner kcsecurity.net"
Michael Z.
May 2012
I give them an A rating and I will continue to use them in the future.
Mary F.
Mar 2012
After much research and pricing, we not only contracted with Glenn Golden's ADT company over 3 years ago for my own home, but also when my parents needed a security system last year. Then, this past month when assisting my brother purchase his home, we called Kansas City Security Systems to install there too! All three of these experiences, though I'm officially reporting on this latest one, have been seamless start to finish! This company provides excellent value over its competitors with added features and a very competitive monthly fee (which is actually then billed by ADT). My brother wanted additional motion detectors and a second keypad (that were above & beyond the generous ones included in the installation / wireless line cost) and these pieces were affordable. Glenn is kind, patient, and truly cares to give his customers the right fit for their needs. He's not a pushy salesman whatsoever, and he puts all quotes in writing. Beyond pricing, Kansas City Security Systems employees are timely, professional and considerate of our homes (no mess). As an aside, a couple of times we and our folks wanted our systems maintenanced and we received the same quality level of service from Kansas City Security Systems. Thrice pleased!
Mike M.
Apr 2011
KC Security did an excellent job. Technician was very nice and helpful. My ADT system they installed is exactly what I wanted!!
GAY B.
Nov 2005
HE'S GIVEN ME THE RUN AROUND.
Helena C.
Oct 2005
THEY WERE PROMPT, FRIENDLY, TOOK TIME TO THOROUGHLY ANSWER OUR QUESTIONS. WE HAD A PROBLEM WITH A SECOND KEY PAD A COUPLE WEEKS LATER, AND THEY WERE ABLE TO TALK ME THROUGH THE STEPS TO FIX IT OVER THE PHONE QUICKLY. I'VE BEEN VERY SATISFIED WITH THEIR RESPONSE.
DANA F.
Apr 2004
MY HOME ALARM KEPT GOING OFF AND THEY COULDN'T SEEM TO FIND THE PROBLEM. I FINALLY GAVE UP ON THE SERVICE. IT WAS JUST TO FRUSTRATING.
Licensing
State Contractor License Requirements
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FAQ
KANSAS CITY SECURITY SYSTEMS is currently rated 4.5 overall out of 5.
KANSAS CITY SECURITY SYSTEMS accepts the following forms of payment: CreditCard
Yes, KANSAS CITY SECURITY SYSTEMS offers free project estimates.
No, KANSAS CITY SECURITY SYSTEMS does not offer eco-friendly accreditations.
No, KANSAS CITY SECURITY SYSTEMS does not offer a senior discount.
No, KANSAS CITY SECURITY SYSTEMS does not offer emergency services.
No, KANSAS CITY SECURITY SYSTEMS does not offer warranties.