J & B Plumbing

Brock was AWESOME! Showed up quickly and performed the work in a short period of time.

The provider returned my telephone call within a reasonable period of time and arranged to be on-site.  He arrived on schedule.
He surveyed the repair, indicated his plan to make the repair and began the process, which involved 25 feet of old pipe inside of a small, cramped and difficult crawl space.  The repair included replacing an interior shut-off and drain valve, 25 feet of pex line and a new exterior faucet.
The provider worked for more than 3 hours removing the old supply line and shut-off valve, mostly as a result of new fittings, which would not take and hold solder.  
He also, upon request, examined our sump pump and older lead-based drain pipes and made recommendations.
We have used this provider for a previous service/repair call and will call him again for any future needs.  We view him as friendly, knowledgable, skilled and very competent, not to mention his very fair pricing.
As a side note, we had also contacted local,corporate-afillliated provider who had made a site visit and estimated the same work with the same fittings at a 10-fold mark up (over full retail price) and a labor charge amounting to over $700.

It went GREAT! Brock was professional and courteous when he answered the phone. Gave me pricing up front + no extra charge for after hours and when he thought he would be able to arrive at my home to do the repair. He called when he was on the way and was in and out in about an hour. Would highly recommend and his services and if the need rises again (I hope it won't) I will definitely use his services next time.

unknown

Several weeks after having J&B plumbing work at our house there was a small reoccurring hum in the pipes that would come and go. J&B came back to the house the same day I called about the noise, they tried several fixes and fixed the problem fast. The most amazing part of the story was that there was no service charge or charge for them to drive back to the house. I was told it was warranty work and that they stand behind their work. AMAZING. We would never choose a different plumber after this experience of above and beyond work with a plumber who has a can-do attitude.

I’m extremely satisfied with the installation of my new hot water heater!  I was impressed with how quickly the project was completed.  There was a through explanation of the options available to me as a home owner.  I would highly recommend this company because of the ideal experience I encountered.

Brock from J&B plumbing is an OUTSTANDING plumber. You can tell he knows what he is doing and is a busy guy (I like using busy tradesman, it means they are in demand for a reason). He has been too our home for two jobs. He is very friendly and very down to earth. His work is high quality and he is efficient with his and your time. This is our first home and I would not choose a different plumber. I think of him as "our plumber". Our realtor referred Brock to us and I am very happy about that.

unknown

Previous installation was jerry-ricked by original home builder.  J&B removed all old problems and installed new parts. Very good attention to detail.

He removed my old rusted-in faucet which I knew wouldn't be easy. Replaced it with the new one I found at Home Depot. Did a nice job, quick and professional.

He did an exceptional job.  He was efficient, reliable and very reasonable.  He cleaned up after himself and made sure everything was up to code.  He is someone I will definitely use again and will recommend to others.

The provider was neat, organized and skilledt.  I know that replacing a toilet in newer constructio n(PVC pipe) is more straight forward or less coplicated than working with old and potentialy failing cast iron pipe.  Luckily our cast iron was intact and required little in the way of revisions to accept the new unit. 
The provider completed the work in less than 30minutes including a minor adjustment to a previously installed shut off valve.  The job was completed with a work-area clean up and a smile.  Upon presentation of the invoice containing a most agreeable total, he repeated his one-year warranty on workmanship and thanked us for our business and suggested he would be happy to return for any other work we might need.
This was a very good experience from start to finish.

The whole process got delayed because of the electrical and the drywall guy who had a family emergency.  J & B always showed up, always worked around all these other parts (it is a tiny, tiny bath) and left everything neat when they were done even if they were coming back the next morning.

Burned up first tankless unit due to either not running enough water through it orignally upon start up or becuase it was not hooked up correctly to the electrical service - not sure - story varies. Waited days for new heating element to arrive - didn't hear anything so I finally called to check on it. It was determined that it was held up in storm Sandy. Finally got the element, installed it, then burned it up.

Plumber got another element, locally sourced, and brought in the electrician on the last day of several, who determined that the wiring in the electrical service box was not standard (I believe the technical terminology used in the email below is "nonsense"). The electrician was able to assess the "nonsense" and fix the problem right away that evening.

The "finished job" included lines from the sink faucet that leaked at two line connections each on the hot and cold.

Advertised as flat "$85 / hour and that's it" by email from office manager Nikki, however bill showed $95 for first hour.

Had to go to Home Depot to meet the plumber to pay for materials ($80) after he called to say he didn't have enough cash on him.

Actual work (not including time spent burning up the heater element) took 2 - 21/2 hours. I was billed for 5. I offered to pay for 4 hours - 3 for the plumber and 1 for the electrician on the final evening. To this offer, I received the email below.

Rather than have to deal with more of this group's "nonsense" I paid the full bill online yesterday (one day after receiving the invoice).

"Shelley,
We charge $85.00 an hour, with that said often times I have to go clear across town and add $10.00 to the bill because of the amount of gas it takes for a round trip. That is neither here nor there. When I looked at the job, no I did not look at your box at that time, however when the part came in and I began work. I did look at the box. What I saw was two black wires and a ground wire. Whoever, put your electrical box in and put black tape from where the coating on the wire starts and the coating stops did it for a reason, and it is not up to code. That is neither here nor there. I am not an electrician but I do know how to wire a water heater and a tank less heater along with many other things, garbage disposals, dish washers etc. So when I looked in the box I saw it looked like it was supposed to, I have never seen a white wire covered with black tape before, nor have many other electricians or plumbers so with that said this also is neither here nor there. The thankless unit you have has a white wire, a black wire and a ground wire. These are all standard in wiring not a white wire with black tape from start to finish on it, so yes that was my fault for realizing it at first but I did correct the problem and fixed it. I?ve never seen it done like that and my electrician friend stated he had never seen that type of nonsense before either.

As far as myself stating that I do not know the electrical end of things I must clarify. I know enough about wiring I have two drain machines with electrical motor's that have been replaced this year and I wired the both of them up they run smooth as silk have not had a problem. My stereo and numerous other equipment, lights, etc., I have wired and I do not have any problems with. I did, as would any master electrician, had a problem with your white wire disguised to look like a black wire, there for whom do you want to blame for that? I did not, nor would I, install, and much less leave that incognito wire hooked up in an electrical box.

In regards to the heating element, I bought the second replacement heating element out of my pocket because I did want you to have to wait another 4 days for the mail to come, I did not have to but I thought it would be best so you could enjoy your element.The time you were billed for was the original day I started the install, not any additional time was billed other than to install the unit. This involved the following:
1. Unwrapped the multiple heat wraps from the existing lines.
2. Disconnect the old water heater the white and black wires along with the ground wire.
3. installed a junction box from where the old wire black and white and ground stopped and I connected some more new wire black white and ground I connected them with wire nuts and taped them with black wire, a Technic seen world round and is not looked down on.
4. I traced the existing wire back to the box to insure we had the right wire.
5. I re configured the water lines under your sink to make sense out of them
6. I installed the tank less water heater.
7. I installed the water lines to the water heater. Then re-routed the water lines in the manor you requested.
8. I installed a 1/2 ball valve and a 1/2 boiler drain so you could, if you wanted to shut the water off and then drain down the system.

As far as my hours I time and time out every job I have been doing this for years so if it took me five that is what it took. I did not charge for the time it took to round up the parts or the gas it took to pick them up, and as far as not having enough cash I spend over $2000.00 a week on parts for my customers and the majority of the time as in this case, I have to wait to get paid or there is some type of dispute, so my money gets tied up for weeks with no interest. I also give my customers my military discount as I did with you and I do not up charge parts as others do. I can look myself in the mirror every day knowing I am not that petty.

I tried to keep the cost down for you as I do for all my customers. Therefore, I take it personal when it comes time to pay and you want to dictate the cost of doing this job to me. You?re wanting me to eat an additional $92 plus change. I am going to leave it like this it took me five hours, no time additional was added, nor were the parts added. I have 60.00 dollars in parts additional from what you paid. You will see two parts listed on the invoice Nikki Sent which cancel out because of the $50 Nikki took off the bill in an effort to try and do the right thing. I stuck with this job and though it took more days than I liked due to a concealed wire I still saw it through. If you honestly want me to eat the $92.00 in question I disagree whole heartily. I do not know how to say it any other way but that it is unacceptable.

Brock
J&B Plumbing"