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Geek Squad - Best Buy

Computer Repair, Appliance Sale, Stereo and Home Theater System Service,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.332 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
22%
3
6%
2
0%
1
9%

Filter reviews by service

Showing 1-25 of 32 reviews
James S.
Feb 2019
5.0
TV Repair
Yes, I recommend this pro
They went great. Great job.

Carolyn I.
Dec 2018
5.0
Appliance Repair
Yes, I recommend this pro
OK - on time, price quoted was what I paid.

Vicki S.
Aug 2017
1.0
Computer Repair
$99
I will not use them again. I feel they charged $99.99 to my 80 year old brother-in-law and provided no service. He got a new internet/cable service and then could not get the internet to work on his computer. I called Geek Squad and explained the issue and set the appointment for him. They asked what kind of computer it was. The day before the appointment, I spoke to the main office at 800-433-5778 and asked if the technician would have everything on his truck so no return trip would be needed. They assured me they would. However, they did not. The tech hooked up his own keyboard and everything worked fine. The tech said the keyboard was non functional and he recommended one with a cord as opposed to a wireless. He said he did not have any available to sell nor did he offer any assistance in placing an order for the appropriate keyboard. He did not offer any specifications on the kind of keyboard to purchase nor any instructions as to how to hook it up when he gets one. The tech then charged $99.99 and said that as soon as my bother-in-law gets an appropriate keyboard, he will be on the internet. I called back to the main office and they said they did get the internet hooked up and that for $99.99, they would come back and hook up a keyboard. This used to be called "bait and switch" and it amounts to theft of money from a trusting senior citizen.

Greg S.
Aug 2017
5.0
Computer Repair
Yes, I recommend this pro
$120
Fine, all issues resolved

Janice H.
Jul 2017
5.0
Appliance Repair
Yes, I recommend this pro
unknown

Jackie U.
Jun 2017
5.0
Appliance Sale, Appliance Repair
Yes, I recommend this pro
unknown

Ernie A.
Oct 2016
2.0
Appliance Repair
They worked on it for over an hour, could not fix it. No charge.

Colleen B.
Jan 2016
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$150
On time. Very helpful & courteous. Made helpful recommendations

Bradley S.
Jan 2016
5.0
Computer Repair, Stereo and Home Theater System Service
Yes, I recommend this pro
$750
Outstanding.  Two visits, different technicians.  Coming from the service industry I look at how others provide customer service.  Definite A+ here with both visits.  They are for now my go-to technicians for electronics.  Polite, called ahead, immediately put shoe covers on upon entering the house, e-mailed report, consistently checking to ensure they were meeting my expectations.  The only reason I scheduled the initial visit was because I was desperate to have it up and running by Christmas after the original company cancelled.  Called on Thursday afternoon and the rep apologized that they couldn't come out that day; however, could come out on Saturday.  The other company I worked with needed over a month's notice, Saturday was out of the question, and evenings would have caused them to laugh.  Found my new geek squad.

John D.
Dec 2015
5.0
Computer Repair
Yes, I recommend this pro
unknown

Jerold J.
Oct 2015
4.0
Computer Repair
Yes, I recommend this pro
$270
unknown

RITA C.
Sep 2015
5.0
Computer Repair
Yes, I recommend this pro
.

Rick H.
Aug 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$100
Very good service and tech. Knew what to do and did very fast and correct. Did not try to sell more than I had requested only advised me of other options to improve my system

Mike M.
Jul 2015
5.0
Computer Repair
Yes, I recommend this pro
$140
Great

Jerry R.
Feb 2015
5.0
Computer Repair
Yes, I recommend this pro
unknown

Scott C.
Jul 2013
1.0
Computer Repair, Stereo and Home Theater System Service
$75
I would think twice before using Geek Squad to install you car stereo even if you buy it from Best Buy.  Installation is supposed to take about an hour and my installation took about 1 1/2 - 2 hours.  Also the technician broke a control on my A/C which requires that the entire $400 control unit to replaced in the vehicle.  They said that they would have to submit a claim to their insurance company before the part could be ordered from the manufacturer. I wish I would have just lived with the factory stereo rather than go through this.

Leana H.
Jun 2013
5.0
Computer Repair, Computer Sales
Yes, I recommend this pro
$200
Best Buy/Geek Squad are readily accessible. They were a little slow, but they knew what they were doing. They took care of what I needed.

JEFF B.
Mar 2013
4.0
Computer Repair, TV Repair
Yes, I recommend this pro
They have always managed to fix anything I need them to fix. I have had them out probably seven times over the years. I have a lot of electronics equipment. The last time they came out it cost $199.00 for them to work on my tv and computer. He wasn't here that long so I thought the price was a little high. They carry many brands so the products are usually good.

CHERYL E.
Nov 2008
5.0
Appliance Sale
Yes, I recommend this pro
$400
I was very happy that they took it out of the box and assembled it for me. Another appliance store wouldn't even do that for me. I was very pleased with the entire experience. They helped me all along the way and their customer service is wonderful.

Carol H.
Jul 2008
3.0
Computer Repair
$525
They came out and looked at my computer. They got everything back up and running by clearing out and reloading my hard drive. Agent Patel added new software including anti-virus software. I had a number of problems and had to call them back several times. He was very slow to respond. A month later I called the main headquarters and they sent out a new agent that got everything working properly. The second agent had to come out one more time to install the printer software properly. Every additional time I had someone out it was free of charge, but it took over a month to get every thing back up and running.

TIFFANY K.
Oct 2007
5.0
Appliance Sale
Yes, I recommend this pro
$2,500
After comparing prices and consulting Consumer Reports, I found Best Buy's (sale) prices better than the competition. Purchasing was very easy and I was very impressed with the ease of delivery and the haul away of my old items. The stove had a small dent on the back, but I was told I could either accept delivery and wait for a new one -- or keep it and take an $85. gift card.

MAX B.
Jan 2007
5.0
Appliance Sale
Yes, I recommend this pro
Joel Campos was the installer they sent. It was the best service experience i ever had in my home because of the him. He did an outstanding job and i was very pleased with the work. He spent about 10 minutes just opening and closing the door to get it level with my non-level kitchen counter. I've never had any service person give such great care to the job and wanting to do it correctly as this man did. I went back to the store and told the manager how pleased I was.

ED H.
Apr 2004
1.0
Computer Sales
$370
PRICE WAS FINE, BUT DISAPPOINTED BY THEIR SAME AS CASH PROGRAM. POST-MARKED PAYMENT 3 DAYS BEFORE DUE, THEY RECEIVED AFTER DUE DATE AND CHARGED AN EXTRA $30.00. WE'LL BUY ELSE WHERE AFTER THEY REFUSED TO CREDIT BACK THE $30.00.

Homeowner
Apr 2004
4.0
Satellite TV Equipment Service
Yes, I recommend this pro
$247
INSTALLER WAS VERY THOROUGH AND DID NICE WORK. MY SON COMMENTED 'HE DID A BETTER JOB THAN THE PREVIOUS INSTALLER.' WHEN MY SON COMMENTED ON THE WORK, THE INSTALLER SAID, 'I WORK IN PEOPLE'S HOMES AS HOW I WOULD LIKE TO HAVE WORK DONE.'

Homeowner
Mar 2004
5.0
Auto Radio Service
Yes, I recommend this pro
$100
SALES REP WAS KNOWLEDGEABLE BUT NOT PUSHY - NO COMMISSION. WAS HELPFUL IN POINTING OUT FEATURES OF SALE ITEMS. CONTACT WITH INSTALLER WAS PLEASANT AND QUICK.
Showing 1-25 of 32

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 4.3 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.