Classic Floors & Design Center

Not well. Hired them because we wanted them to manage the project. They have no employees that did the work, they used contractors and no project manager coordinated their work. The two people that did tear out of the old back splash and the work on the new sheet rock was so bad the tile guy wanted to know who did this and did I have some sheet rock to fix there mistakes. I Would never recommend them for any job.

Classic Floor was horrible from beginning to end. Started project late. Took forever to complete the project. Floor somehow got damaged by either Classic or the company moving a treadmill. Either way, Classic charged me $350 to fix the scratch. They put putty in and touched up. Not good, so I had to complain to get them to sand and touch up properly for my $350. Took them nearly a month to finish the floor (yes just a kitchen/half bath) and then sent me a bill with a highlighted note about payment due on completion with a completion date listed that was before they even started the project....like I was a slow pay. They also tried to charge me $125 for moving the toilet which they did not do. Horrible experience. Would never recommend or use again.

Project went well. Workers communicated with us and the design center when questions or issues outside the original scope of the bid arose. Workers were punctual, careful and very efficient.

I would never use this company again. We dealt with Huston, one of the owners and the quality of their work is very poor. We had wood floors installed and old floors sanded and stained to match. At the completion of the project, there were huge chunks of wood that had splintered off when the floors were sanded down. In addition, the grain of the wood raised causing them to be rough. The company only addressed the problem when we brought it to their attention. Their, very slow, response was to fill the holes, in the boards, with a putty that didn't even harden. After many complaints, they finally replaced some of the boards (not all of them). However, when they did this, they put in short boards and the stain never matched the rest of the floor. They never addressed the issue of the roughness. We are now hiring another company to redo the entire project.