Chux Reconstrux

"I'd like to point out that 'The kitchen turned out well' as stated by this customer. Not mentioned at all by the complaint is that the kitchen plan was altered by the addition of an 8'x8' walk-in pantry that was added after the plans came. It was a significant cost and time increase, as one should expect. I had to modify cabinets to fit things in as changes continued to be made. This is a more than 300 square foot kitchen we're talking about. They added more work to be done. It's impossible to stick to a schedule when changes are made that take significantly more time to accomplish. Also the original flooring they wanted became unavailable from the dealer so the process of finding what they wanted started all over again. Alternate flooring had to be ordered which took additional time. Same routine for the carpeted areas. Additional special-order carpet of a different selection takes time to get. One would come during the day and say one thing then the other at the end of the day and tell me something different. After a few experiences with that I would have to check with both about everything. Time consuming. Extras are due to be paid as the job progresses not at the end of the job. I wasn't paid the final amount due. There was always some miniscule reason why payment had to be put off. Yes you will get complaints from me after asking several times and being put off again and again. The floor I contracted to do was supposed to be a floating floor. That means unattached to the sub-floor. The customer insisted we fasten the floor down, which we did. Gluing is messy and time consuming, I will not use glue. We tried several methods to fasten the floor down. The recommended staples do not work well. Tiny brad nail were used instead. It is not good to use 2 different substrates to secure flooring to: We discovered a 4' wide 3" deep concrete slab that ran for approximately 30' which the tile had been laid on. After the tile was removed we realized the concrete could not be used as a support for the floor. We removed it and painstakingly installed new lumber supports to even the floor out and make it level again because the weight of the old concrete had caused a very noticeable dip in the floor. Afterward we could start with a smooth level surface to put the new flooring on, which is responsible remodeling. That cost was $1800. A reasonable price for 4 men for 2 days plus materials costs for which I was never paid. Unknown conditions or hidden damage is not covered by any contract by anyone. When extra costs are incurred they have to be paid for. I will not pay for your remodeling. There is nothing written anywhere that says I will complete your remodeling at all cost and personal expense or without being appropriately compensated. The floor was done in 2 patterns, both recommended by the manufacturer. As for the statement: "As of now we have another flooring company bidding us out on ripping up most of the flooring at a major cost to us. Despite having paid more than the original contract we will be forced to spend another 5-8 thousand dollars to have them redone." It's been almost a year. Not a word has been said to me about this. Not a call, not a letter, not an attorney, nothing. If I was out $8000 I'd seek damages in a courtroom. Still nothing. Some people don't want to pay, that's all there is to it."

"[remove member name], I wanted to thank you for nominating me to Angie's List. I didn't do anything with it for some time but than got more good reviews, now running an ad that I think will do well. I wouldn't have this ability were it not for your help. - Much appreciated. Charlie"