CHET'S LOCK & KEY
About us
Since 1984, Chet's Lock & Key has provided superior service and quality to the Kansas City area. Our retail shop is available Monday - Friday, 8am - 5pm.
Business highlights
Services we offer
LOCKSMITH.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 18% | ||
| 0% | ||
| 9% | ||
| 0% |
I actually ordered the deadbolts from them and tried to install them myself. I tried to order them before Christmas and got back from Christmas vacation expecting the locks to be in and they actually hadn't ordered them yet. So they were very slow to order and then even slower for the locks to come in. I don't think that was their problem. I think it was who they were getting them from. Actually Daryl has been very helpful and giving me advice about how to install the stuff myself. He has been very helpful with explanations and today I was sending him pictures and he called me back to answer some of my questions. Daryl has been really good to work with.
However, we also wanted a quote on installing locks on a French door. The installer told us that he would have to get back to me with a quote. I indicated that I wanted to take care of the matter promptly -- and take advantage of not having to pay a fee for the return service call.
The installer never contacted me with the quote. After three weeks, I called and complained...and was told that the installer would get back to me promptly. I never heard from him.
"[Removed member name] is correct we have not fulfilled our commitment to provide a quote for the locks on the French doors. Somehow we dropped the ball on follow-up. We would like to make John happy by providing the quote and hopefully doing the work. I can assure you we would never charge a return service call fee for a job that is not completed, no matter how long it takes. We have no excuse for our lack of communication and follow up with [removed member name]. It should not have happened and should not have taken so long."
Licensing
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