Brown Remodeling & Restoration

"We sincerely apologize that your experience was not to your satisfaction. We at Brown remodeling & Restoration strive to treat every client the same and have stellar results. Anyone who has ever had remodeling work completed or is in the industry knows that even when we try to have a project go without error or hiccup, this does not always come to fruition. Though the end result of the interaction was not ideal (for both parties), the client is failing to mention many extenuating factors the made up the sum of the projects. The client, due to budget constraints opted to only due a portion of the proposed fix in his bathroom. He chose to leave the existing cast iron tub and subfloor and only replace the tile and substrate that makes up the tub surround, this is further substantiated by the dollar amount in the homeowners submission. This limits our ability to level the tile and substrate where it meets the tub surface or adjust any framing defection as needed. On any tile shower the inside corners will always need to be caulked either by a silicone based product or grout caulking to match the selected grout. The homeowner requested that no silicone be used due to possible mildew behind the silicone, so we opted to use a matching grout caulk to industry standard. We were called out to re-caulk the inside corners, which is very common in an older home due to structure movement whether it be a shower or back splash. A mark of a good company is not whether errors, warranties or product failure happens, rather when and if it does, do they show up to fix and repair in which we did and always will. As a homeowner would you invite a company back for a second project if the initial was so unpleasant? The second project was to remove and replace a rear entry door. Against our advice, the homeowner opted to measure and order the door unit his self to obtain a personal discount he had available from the supplier. On two separate occasions, two of our carpenters arrived to pick up the unit for install and on both occasions the unit was the wrong size, even after us giving the homeowner and supplier the exact size needed. We had a total of eight man hours involved in the errors at no cost to the homeowner and in fact completed wood rot repair next to the door at no cost as well. It was only after the second mis-order on behalf of the homeowner/supplier that the contract was cancelled. We sometimes find ourselves in a situation where the ideal repair cannot be completed due to budget issues or homeowner resistance and we are forced to complete the repairs with the best possible solution staying within the parameters set forth by the homeowner. Unfortunately, not all clients can be pleased or convinced to take our advice or let us do our job in the manner we see fit, so we have to work with what we are given. It is never the goal any company to have an unhappy client and we try diligently to avoid that at all cost. With a little more openness to the circumstances at hand and flexibility in the parameters we were given, I am certain things would have turned out better for both parties. Again, we apologize that your experience was not to your liking. Kind Regards, Brown Remodeling & Restoration."

"Thank you for the review. This is Wendall Sales Manager. Been with Brown for over 15 years You may not no this but we are under new ownership. We are still the same and still in same place. Our new name is Brown Remodeling and Restoration and phone number is 816-994-9600 Hope to work with you again in the future."

"Thanks again Mr.[Member name] our new ownership is working out great. We have a new office number 816-994-9600 my cell is still the same I just got on Angie's list and saw all the reviews it has not been monitored for a while Hope all is well and Thanks again for such a nice review."

"Thanks [member name removed] I just got on Angie's list under our new name and ownership we are still the same, no one has been monitering it for a while so i didn't see your review till today Hope all is well and Thank's again"

"Thank you [member name removed] for the nice review. I am sorry it took so long to say thank you. We are under new ownership and I'm Wendall by the way Sales Manager for Brown Remodeling and Restoration. We are all still here doing the same thing. I'll tell Aaron I sent this to you.I just saw this review today. It has not been monitored in a long time. Our NEW number is 816-994-9600 Aaron's cell is the same Thanks again for the review"

"Thank you Mrs.[Member name removed] for the review. We have changed ownership. We are still the same. I manage the day to day and still bid projects. We are called Brown Remodeling and Restoration . The Roofing company is separate from us Brown Roofing. our NEW NUMBER is 816-994-9600 Hope all is well with you all."

"Thank you for the nice comments Member. I hope all is well with your family and that you have a great holiday season. Please let us know if we can help with anything else or if you know someone who might need some thing done arround there home or office. Thanks again, Wendall"