Brown Remodeling & Restoration
About us
Since 1995 our motto has said it all: "We Make Your Home What You Want It To Be." Being a NARI Member and having the following NARI certified professionals on staff: Certified Remodeler, Green Certified Professional, Certified Lead Carpenter, as well as a certified Insurance Claims Adjuster gives us the knowledge, skills and professionalism to handle any remodeling or repair project. We are glad to help with small repairs for doors, windows and siding as well as major projects. Our Design/Build Team specializes in "original-look" room additions, functional and elegant kitchens and baths, basements with attitude, and historical restorations. We have architects and designers we partner with to help transform your ideas into viable plans. If you've already chosen a design professional, we're more than happy to work with them to turn your dreams into reality. We also repair, restore or rebuild following fire, water or storm damage, and offer insurance negotiations as part of our service. As our Client will attest, you’ll love the work we do.
Business highlights
30 years of experience
Services we offer
Remodeling - kitchens & baths, basements, dormers, historical restoration. Siding. Windows & doors. Fire & water damage restoration. Insurance work, room additions
Amenities
Free Estimates
Yes
Reviews
4.426 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 12% | ||
| 4% | ||
| 8% | ||
| 4% |
Showing 1-25 of 26 reviews
Carol M.
Feb 2017
hey did an excellent job, were very easy to work with and all the contractors they sent to our home were polite, very professional, on time and did a great job completing their task.
The job was finished on time and I love it. We have gotten so much enjoyment out of this room, from family dinners to entertaining guest.
I would call them again if I had another project
The job was finished on time and I love it. We have gotten so much enjoyment out of this room, from family dinners to entertaining guest.
I would call them again if I had another project
Randolph G.
Feb 2016
unknown
Suzanne O.
Sep 2015
unknown
Lindell L.
May 2015
unknown
Response from Brown Remodeling & Restoration
"Thank you, for the review this is Wendall Sales Manager here at Brown Remodeling and Restoration Please let Aaron or myself know if we can help you or any of your friends or family with more remodeling in the future"
Mitchel M.
Dec 2014
the final job was ok, (not great), some of the tile are not flush to the wall,some of the tile lines are not straight grout cracked several times had to have them come back twice in less than 2 months to repair grout, finally they gave up and put caulk in the crack to fill it in, even though the sales man for this company said they would not do this due to molding issues. they are other issues that I had with this company, also felt like my job was not important sense it was a small job, always felt like they would get to me when they had the time.."now" I did contact them again to do french doors, after many mistakes, no returned calls (or text message), I gave up and cancelled the contract.
Response from Brown Remodeling & Restoration
"We sincerely apologize that your experience was not to your satisfaction. We at Brown remodeling & Restoration strive to treat every client the same and have stellar results. Anyone who has ever had remodeling work completed or is in the industry knows that even when we try to have a project go without error or hiccup, this does not always come to fruition. Though the end result of the interaction was not ideal (for both parties), the client is failing to mention many extenuating factors the made up the sum of the projects. The client, due to budget constraints opted to only due a portion of the proposed fix in his bathroom. He chose to leave the existing cast iron tub and subfloor and only replace the tile and substrate that makes up the tub surround, this is further substantiated by the dollar amount in the homeowners submission. This limits our ability to level the tile and substrate where it meets the tub surface or adjust any framing defection as needed. On any tile shower the inside corners will always need to be caulked either by a silicone based product or grout caulking to match the selected grout. The homeowner requested that no silicone be used due to possible mildew behind the silicone, so we opted to use a matching grout caulk to industry standard. We were called out to re-caulk the inside corners, which is very common in an older home due to structure movement whether it be a shower or back splash. A mark of a good company is not whether errors, warranties or product failure happens, rather when and if it does, do they show up to fix and repair in which we did and always will. As a homeowner would you invite a company back for a second project if the initial was so unpleasant? The second project was to remove and replace a rear entry door. Against our advice, the homeowner opted to measure and order the door unit his self to obtain a personal discount he had available from the supplier. On two separate occasions, two of our carpenters arrived to pick up the unit for install and on both occasions the unit was the wrong size, even after us giving the homeowner and supplier the exact size needed. We had a total of eight man hours involved in the errors at no cost to the homeowner and in fact completed wood rot repair next to the door at no cost as well. It was only after the second mis-order on behalf of the homeowner/supplier that the contract was cancelled. We sometimes find ourselves in a situation where the ideal repair cannot be completed due to budget issues or homeowner resistance and we are forced to complete the repairs with the best possible solution staying within the parameters set forth by the homeowner. Unfortunately, not all clients can be pleased or convinced to take our advice or let us do our job in the manner we see fit, so we have to work with what we are given. It is never the goal any company to have an unhappy client and we try diligently to avoid that at all cost. With a little more openness to the circumstances at hand and flexibility in the parameters we were given, I am certain things would have turned out better for both parties. Again, we apologize that your experience was not to your liking. Kind Regards, Brown Remodeling & Restoration."
LeRoy S.
Jul 2014
Very polite and courteous, prompt. Repair job was not smooth. I had to resand , respackle. and repaint several times. Still not quite right. Edges around mirror and light fixture with small pieces of wall paper that I removed, sanded and repainted after I asked Mr. Brown to give more attention to this area. Also very obvious brush strokes under light fixture and around electrical plate areas, looks sloppy. I requested flat based paint, used a semi sheen paint. Did have tub covered but still had cleanup of small paint dots. Overpriced for the quality of work. I call a professional because I want a professional job done and will gladly pay the price. Very unhappy with results.
Harish P.
May 2014
Everything went fine. Their work was good. The people that did the work were nice. Overall my experience with them was good. Their price was good.
Response from Brown Remodeling & Restoration
"Thank you for the review. This is Wendall Sales Manager. Been with Brown for over 15 years You may not no this but we are under new ownership. We are still the same and still in same place. Our new name is Brown Remodeling and Restoration and phone number is 816-994-9600 Hope to work with you again in the future."
Charles O.
Mar 2014
Took approximately 3.5 weeks start to finish, the end product is beautiful, we used all the same colors and carpet like we had upstairs and just brought it downstairs. We were being done in the winter when a major storm hit so had a few days of no activity but then back on schedule. It looks great so up to date now.
Response from Brown Remodeling & Restoration
"Thanks again Mr.[Member name] our new ownership is working out great. We have a new office number 816-994-9600 my cell is still the same I just got on Angie's list and saw all the reviews it has not been monitored for a while Hope all is well and Thanks again for such a nice review."
Terri H.
Feb 2014
Brown Restoration was great! I came home
after work to a flooded basement, water pouring out everywhere. (I had the city come out and do a meter read, to discover I had about a month's worth of water flood my basement within one day!) I called my insurance company, and they suggested Service Master or Service Pro. I called and left messages with both companies (received their call backs within 2-3 days). This was an urgent matter, and needed someone asap so a family member suggested I call Brown Restoration. I called about 7pm, and Lead Wendell was at my house within 30 minutes! Typically, his water extraction contractors would have made the house
call, but they were experiencing a high volume of calls due to busted frozen pipes (this winter has been brutal!) So Wendell got up from the dinner table and headed straight over. He quickly assessed the situation and got installed a shut off, so I could turn the water back on to the house. This saved me from having to be put up in a hotel for the night. He removed selected pieces of furniture I wanted to try and save, and placed them in my garage for safe keeping. First thing the next morning contractors were at my house, pulling up the carpet/padding, drilling holes in the drywall, did some ceiling tear out, and brought in several fans and dehumidifiers. They ran the machines for 8 days, and then did a moisture reading to ensure everything was sufficiently dry before removing the equipment.
I expected a quality job at a price I could afford. What I received was that
and much more! The quality, communication and execution by far exceeded every
expectation I had. Thanks Brown!!
after work to a flooded basement, water pouring out everywhere. (I had the city come out and do a meter read, to discover I had about a month's worth of water flood my basement within one day!) I called my insurance company, and they suggested Service Master or Service Pro. I called and left messages with both companies (received their call backs within 2-3 days). This was an urgent matter, and needed someone asap so a family member suggested I call Brown Restoration. I called about 7pm, and Lead Wendell was at my house within 30 minutes! Typically, his water extraction contractors would have made the house
call, but they were experiencing a high volume of calls due to busted frozen pipes (this winter has been brutal!) So Wendell got up from the dinner table and headed straight over. He quickly assessed the situation and got installed a shut off, so I could turn the water back on to the house. This saved me from having to be put up in a hotel for the night. He removed selected pieces of furniture I wanted to try and save, and placed them in my garage for safe keeping. First thing the next morning contractors were at my house, pulling up the carpet/padding, drilling holes in the drywall, did some ceiling tear out, and brought in several fans and dehumidifiers. They ran the machines for 8 days, and then did a moisture reading to ensure everything was sufficiently dry before removing the equipment.
I expected a quality job at a price I could afford. What I received was that
and much more! The quality, communication and execution by far exceeded every
expectation I had. Thanks Brown!!
Response from Brown Remodeling & Restoration
"Thanks [member name removed] I just got on Angie's list under our new name and ownership we are still the same, no one has been monitering it for a while so i didn't see your review till today Hope all is well and Thank's again"
Daryl C.
Jan 2014
From the very first contact with Arron, my wife and I felt that Brown Restoration was that company to do our kitchen. The project went a little longer than we expected but we did add some work and changes a the work progressed. My wifes face lights up now every time she walks into our kitchen. From the new tile back splash and counter top to the new cabinat doors our kitchen has a new life to it. Robins crew did a wonderfull job of being able to match our ideas to a finished project. We will definitely use Brown again when we have future projects.
Response from Brown Remodeling & Restoration
"Thank you [member name removed] for the nice review. I am sorry it took so long to say thank you. We are under new ownership and I'm Wendall by the way Sales Manager for Brown Remodeling and Restoration. We are all still here doing the same thing. I'll tell Aaron I sent this to you.I just saw this review today. It has not been monitored in a long time. Our NEW number is 816-994-9600 Aaron's cell is the same Thanks again for the review"
Stacy O.
Oct 2013
I liked working with them, because it felt like I was working with people who knew what they were doing. I wanted some repair work done to my shake roof and a repeak. Well, it turned out they couldn't do the repair work, but they repeaked it anyway. I initially wasn't very happy about that, but worked with the owner to review the condition and what were the best steps forward. I will be needing a new roof in a few years, but I like the look of it for now.
Response from Brown Remodeling & Restoration
"Thank you Mrs.[Member name removed] for the review. We have changed ownership. We are still the same. I manage the day to day and still bid projects. We are called Brown Remodeling and Restoration . The Roofing company is separate from us Brown Roofing. our NEW NUMBER is 816-994-9600 Hope all is well with you all."
Tina F.
Sep 2013
While the quality of work was top notch, communication and organization leave a little bit to be desired. We have a pretty big bathroom and while two people working on different things at one time could be a bit challenging, there definitely times when more than one thing could be done in a day. For instance, mudding the shower floor took place in the morning, then they would leave by noon or so so it could dry overnight, but no one else came later in the afternoon to do the wall, or ceiling etc... It made the process go very slowly. I just felt that it could have been better organized. I know that they were working on other jobs at the same time but it seemed like they had too many going on at one time. They seemed spread a little thin. The shower was very detailed and took a while to do, the rest could have been done sooner. There were days when no one came to do anything. Wallpaper that was not supposed to have been touched ended up being torn and the painter trying to repair it by patching it since the wall paper was no longer being made. It doesn't look that great. I am pleased with the shower and the other stuff they did, no question their workmanship is good quality but you have to ask yourself if you could put up with the time tables and the communication/organization issues. I probably will use someone else next time for my next project which is a real dilemma for me because they did do good work, I just don't know if I can handle the lack of work being done on some days. It would have gone a lot faster if they had scheduled someone coming in the am and then someone else coming in the pm on the days when things had to dry and what not. Would have gone a lot faster than 3mths.
Stan A.
May 2013
I had some longstanding water damage and wood rot on the front exterior of my house at and around the soffit. I called a different local company who took more than a month to reply and then didn't follow up when they said they'd get back with me. I then called Brown and got a very professional response. The first gentleman who came out assessed my damage and determined that it wasn't as extensive as first thought and that it would better suit a different crew from his. Based on his assessment and a ballpark quote, I went ahead and scheduled service. A three-man crew from Brown came out and started work and completed the job over the next few days as the weather permitted. They repaired the water damage and wood rot and painted the repaired
areas as needed. In addition, the crew leader found some damaged tiles on my concrete-composite roof. Because those tiles are no longer manufactured, he made the effort to find the closest matching tiles available. Overall I had a good experience with Brown. I have a major siding repair job ahead -- finances permitting -- and I will turn to them first. I recommend them fully.
areas as needed. In addition, the crew leader found some damaged tiles on my concrete-composite roof. Because those tiles are no longer manufactured, he made the effort to find the closest matching tiles available. Overall I had a good experience with Brown. I have a major siding repair job ahead -- finances permitting -- and I will turn to them first. I recommend them fully.
Carrie G.
Apr 2013
They were fast, and they came when they said they were going to come. They cleaned up and did a good job. Their price was high.
Karen M.
Jan 2013
The tiles from the being put on the roof buckled the bedroom wall. Site was hired and to come in and fix problem. They were able to stretch the wall out and restored to better condition then before.
Charles O.
Nov 2012
quote
Response from Brown Remodeling & Restoration
"Thank you for the nice comments Member. I hope all is well with your family and that you have a great holiday season. Please let us know if we can help with anything else or if you know someone who might need some thing done arround there home or office. Thanks again, Wendall"
Carla B.
Oct 2012
The experience has been great overall! Aaron Wright, the employee who provided the initial assessment, was punctual, knowledgeable, and provided me with several options. Robin was the project manager, and both of them worked effectively as a team. They worked easily with any modifications that came up along the way. Based on comparisons with other companies, their prices are very realistic for the quality of the work. All of the staff are neat, tidy, and very professional. Anytime I had any problems or concerns with their work or the work didn’t turn out the way I thought it would, they had no problems with fixing it. At the end, we had a walk-around to make sure everything was done to my satisfaction. I wouldn’t hesitate to contact them again in the future!
Peggy Y.
Sep 2012
Was prompt and polite. Worked hard to get the best deal from the insurance company. I would use this company again.
Kimberly P.
Sep 2012
The roof looks cheap and the color (which they recommended) looks terrible! I still can't believe that I listened to their advice and changed the color of the roof. The screens were hung crooked and the caulking around window was terrible.
Charles O.
Nov 2011
The job was executed exactly like it was planned out, the time frame was on target, and ever worker was polite and we would use them again. They cleaned up every day, removed trash daily, and were always quick to answer whenever a phonecall was made, or an email sent. The price was well worth it. Wendell the overall project manager was fantastic.
Mary W.
Aug 2011
They have done at least three things for me. I have had them bid each time and they have never been the cheapest. They are usually not the most expensive either, but the work they do is really reliable. They come when they say they will come. They are very clean workers. The house is left immaculate when they leave. They also finish on time. If they say that the job will be done in two weeks, it’s done in two weeks. The price is not something that they re-adjust after they get into it and it’s as quoted. They have been wonderful to use. Their price is within the realm. I was pleased with whatever they did. Their quality is excellent. When they installed the screen door, they made an impossible situation possible. If you have a job to be done, they will find people to do it for you. They use their own employees on most jobs, but they do subcontract. So, they always do a wonderful job on that. I am going to be using them again. I have at least 3 bids on the proposed job. I am working out the details of the contract with Brown Restoration.
Mary W.
Mar 2011
The door itself was quite expensive. They are not the cheapest people but they invariably do what they say they are going to do, at the price they say and they leave the house cleaner than they find it. They have also roughly finished my basement for a play room for my grand children, they've done various things over 4 years and I've really enjoyed having them. I leave the house while they work, I don't have to be here watching them. I trust them and they are honest. They are worth the price.
Carol S.
Jan 2011
I spent $10000 on that work. I thought that they were one of the most ethical people. There was something that I wanted to do and they said that they did not know if they could do it because I may have problems. That said that they needed to research it some more to make sure it was going to work for me and not many people will do that. I would use them again and I know if there was a problem they would stand behind it.
Mary W.
Aug 2010
They did what they said they were going to do and for the price they quoted. They also finished on-time. I have used them for the past 3 years for changes and improvements to my home.
KRIS S.
Sep 2006
We were very pleased with the quality of work, and attitude of the workmen. They helped sort out the insurance claims, making the way for the remodeling funds. They did a good job sticking with their estimates, suggested up-grades or corrections when they saw them, but waited for approval before doing them. They worked for our parents (similar project) and they were also pleased-that's where we got their name.
Licensing
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FAQ
Brown Remodeling & Restoration is currently rated 4.4 overall out of 5.
Yes, Brown Remodeling & Restoration offers free project estimates.
No, Brown Remodeling & Restoration does not offer eco-friendly accreditations.
No, Brown Remodeling & Restoration does not offer a senior discount.
No, Brown Remodeling & Restoration does not offer emergency services.
No, Brown Remodeling & Restoration does not offer warranties.