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Banks Blue Valley Pool & Spa

Founded 1970 • With Angi since August 2008

3.5

(8) Verified Reviews

Service Categories

Description

Banks Blue Valley Pool & Spa...

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Verified Reviews

A few reviews for this pro…

1.0

09/10/2018

Technician came out - checked the vacuum, said there's your problem - something stuck in the vacuum, removed it and left in about 10 minutes without even checking the filter - which was the reason I had them come out since the pressure would not go below 25 and should be around 15 PSI. Continued to have problems getting the vacuum to work because of the pressure. Sand in the filter was just replac...

DESCRIPTION OF WORK
Pressure on filter would not go below 25 PSI even after backwash so not enough pressure so vacuum would not work. Pressure be between 15-20 PSI

CATEGORY pool cleaners

5.0

07/20/2018

Banks built our salt water pool in 2004 and we have used them exclusively for all repairs, opening and closing and major water chemistry issues. From day one their service and workmanship has been excellent. For several years beginning in 2004 their customer service and response time was not so good. But it's obvious they have made changes to both their business and personnel as their customer ser...

DESCRIPTION OF WORK
Replacing chlorinator, general repairs, opening and closing of pool, replacing pool light, service calls for water chemistry issues

CATEGORY pool cleaners

3.0

08/17/2015

The only thing that was on time about this work were the billing statements.  The company was out last fall to give us an estimate on replacing part of our pool decking with flagstone, replacing the coping brick around the pool edge and installing the pool heater.  They recommended waiting until spring to start the work and said we would be the first on the list.  They did contact us in the early ...

DESCRIPTION OF WORK
Replaced coping brick and tile around the pool, installed flagstone and a pool heater.

CATEGORY pool cleaners

3.0

06/03/2013

10/18/13 Update:  After this review reached Banks Pool they reached out to me to acknowledge their unresposiveness and overall poor quality of planning and getting repairs completed in a timely fashion.  They have also taken a serious look at their internal processes and found many opportunities for improvements which they are implementing.  They also apologized.  I believe they are honest in thei...

DESCRIPTION OF WORK
During the spring pool opening, one leak was identified and bypassed.  When the cover was taken off, it was apparent that the pool had been leaking over the winter.  On their advice, I filled the pool and they came back the next day to start up and filled the pool with chemicals.  By the next morning, the water level had dropped 4 inches, so I shut off the filtration pump and immediately called Banks service dept.  and it was apparent a second leak had gone unnoticed.

CATEGORY pool cleaners

2.0

09/19/2012

I had been using Banks as my regular pool service company for a year.  In general, communication, returning phone calls and showing up on the scheduled day had been challenging for them.  The repairmen are pleasant and knowledgeable.  For this particular incident the process to repair this part started 6 months prior, it required multiple phone calls from me to remind them I still needed the part ...

DESCRIPTION OF WORK
.Banks Pool was asked to determine why my pool  heater wouldn't work and they replace the  igniter.

CATEGORY pool cleaners

SERVICE PROVIDER RESPONSE

The customer initially had her heater fixed on April 2nd of 2011 by our company. We were not contacted about the heater again until September 1st of 2012 when she was having the pool inspected for the sale of her home, this is beyond the manufacturer warranty of 90 days. When the inspector was unable to turn on the heater, she contacted us on that Thursday. However due to being heavily booked with...

Services Offered

Swimming pool construction Swimming pool service and repairs Retail location for testing and supplies

Services Not Offered

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General Information
Free Estimates
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Emergency Service
No
Warranties
Yes