WAYNE EENHUIS HOME REPAIRS & IMPROVEMENTS

MR. EENHUIS DID NOT PROMPTLY RETURN MY INITIAL CALL. WHEN HE DID, HE SET UP AN APPOINTMENT TO DO THE ESTIMATE A WEEK OR SO LATER. ON THAT DAY, A COUPLE OF HOURS BEFORE THE DINNERTIME APPT., HE CALLED TO SAY HE WOULD NOT BE COMING. NO EXPLANATION OR APOLOGY. HE SAID HE MIGHT BE AVAILABLE TO COME BY A COUPLE OF DAYS LATER ON A SATURDAY, BUT COULD NOT SAY WHEN, OR EVEN IF, HE WOULD COME. I TOLD HIM I COULDN'T HOLD AN ENTIRE WEEKEND DAY OPEN, WITH NO ASSURANCE ON HIS PART, BUT THAT HE COULD CALL BEFORE COMING. I WAS GONE ONLY A COUPLE OF HOURS DURING THAT DAY. HE CALLED TWICE DURING THAT TIME. HIS MESSAGE SAYING ON THE FIRST I COULD CALL HIM, THEN CALLING BACK WITHIN AN HOUR SAYING HE'D ASSUME I WASN'T INTERESTED IF I DIDN'T CALL BACK. I TOOK THIS AS IMPATIENCE AND LACK OF INTEREST ON HIS PART. EACH TIME I TALKED TO HIM, AND EVEN ON HIS PHONE MESSAGES, HE WAS GRUFF. HE DID FINALLY CALL AGAIN THE FOLLOWING WEEK AND I TOLD HIM I NOW WASN'T INTERESTED IN HAVING AN ESTIMATE DONE BY

THE WORK DONE WAS AVERAGE. WAYNE IS NOT A PERFECTIONIST. (EXAMPLE: PAINT FROM LAST SUMMER IS ALREADY PEELING.) THINGS WE HAD ON OUR LIST DIDN'T GET DONE, BUT BY THE TIME HE LEFT WE WERE JUST GLAD TO BE DONE WITH HIM. HE'S A NICE GUY AND SEEMS TO WORK HARD, BUT HE DOESN'T COMMUNICATE WELL AT ALL. HE'LL JUST LEAVE AND YOU DON'T KNOW IF HE'S COMING BACK THAT DAY, THE NEXT DAY, OR WHENEVER. SOMETIMES HE'LL SIT IN HIS TRUCK IN THE DRIVEWAY AND MAKE PHONE CALLS, LEAVING US TO WONDER IF WE WERE BEING CHARGED FOR THAT TIME. WHEN WE ASKED FOR AN ITEMIZED BILL (WHICH SHOULD BE STANDARD), HE DISCOVERED THAT HE HAD ACCIDENTALLY CHARGED US FOR PARTS HE HAD PURCHASED FOR OTHERS.

THIS ESTIMATE WAS $500 OVER EVERY ESTIMATE I RECEIVED. THERE WOULD HAVE BEEN A 3 WEEK WAIT FOR WORK TO BEGIN.

WAYNE WAS PROMPT, ON TIME AND THE QUALITY SEEMS TO BE FINE.

I WAS VERY PLEASED! WAYNE SHOWED UP EXACTLY WHEN HE SAID HE WOULD. HE WAS VERY PROFESSIONAL AND DID EXCELLENT WORK. HE ALSO WAS VERY NEAT AND CLEAN.

PROFESSIONALISM AND PRICING IS OUTSTANDING. I WOULD NOT CALL ANYONE ELSE FOR OUR TOWNHOME REPAIRS.