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The Cleaning Authority - Olathe
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
Locally owned and operated, we are committed to delivering superior customer service, quality cleans and dependability that you can count on. Our full-time cleaning professionals are fully insured and bonded, and we regularly conduct surprise inspections. Our exclusive detail-clean rotation system also ensures your guaranteed satisfaction.
Business highlights
22 years of experience
Services we offer
& Rotation System., Apartment Cleanings, Bi-Weekly Cleaning, Detail-Clean, Green Cleaning, Move In & Move Out Cleaning, Office Cleaning, One Time Cleans, Quarter Weekly Cleaning, Residential House Cleaning, Weekly Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.453 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 19% | ||
| 8% | ||
| 6% | ||
| 2% |
Showing 1-25 of 53 reviews
Chase C.
Oct 2021
In my eyes the detail cleans were never done properly to begin with.The second crew spent extra time cleaning during the second detail clean. (The 2nd crew is still trying to make up for the first detail clean from the first crew)(its just still not up to standards in my eyes.the baseboards and areas in the kitchen on the cabinets that should have been cleaned today and areas I know never got cleaned during the initial deep clean. Both Shower heads still have calcium build up that has been there since the first initial deep clean along with soap scum on the doors. (Both bathrooms are less then 6 months old) I was under the idea cleaning gets arid of those problems. Along with all accessible baseboards still being dirty. Door frames still dirty (with cob webs) . In my eyes because they did not do the initial 2 deep cleans properly, I continue to find things that should have been done on the first 2 cleanings that would not be an issue now. I do not blame team 8 because they have been trying very hard. It seems to be time problems seem to make them have to rush and they can't get everything that needs to be done because it was never detail cleaned from the beginning. I'm not sure what to do at this point. I'm not satisfied. I feel I'm being ripped off. I've complained multiple times and nothing seems to happen. They just send out the crew I like and act like it's all okay even though multiple things never got cleaned or touched since the initial deep clean which once again should have been done by the first crew. Since it's a cleaning service you can't get your money back. But I can post pics of the bad work and texts to the manager Angie about my situations. Then I heard the main boss got mad at the crews for staying late for trying to get the house cleaned up because the company didnt make any money off of my house. So now they have to follow the times down to a t and cant do anything extra that needs to get done so the things from the first 2 cleans are still not up too standards ... That's another issue I have with this company.... and I would love to have a conversation with someone about that directly. I feel let down and like I said screwed over. I don't recommend this company at all. I ended up firing the company as they refused to redo any work they did even with pictures to back up my claims of the company not doing a good job. The owner basically texted me and lied and stated I wanted every area of my house deep cleaned when In fact I just wanted my house cleaned properly. Don't use these people
Ashley B.
Sep 2020
Brian was fantastic and had excellent communication and got my house done in perfect timing and made sure to stay in contact with me even though my closing date changed a few times. I would definitely recommend A++
Response from The Cleaning Authority - Olathe
"[Member Name Removed]—- glad we could take care of you.. it took some some time to figure things out, but I’m glad it all worked quit?"
Becky K.
Sep 2020
It was my first experience and I was extremely satisfied. The owner and all his staff were excellent. I was very pleased with the job that was done. They went above and beyond my expectations. I have signed up for ongoing cleaning services. I would highly recommend this company
Response from The Cleaning Authority - Olathe
"[Member Name Removed]— so glad that your first experience was a good one! Also—excited that we introduced you to our exclusive “vapor-dry steam cleaning system” for grout & tile cleaning. Keep in mind it can be used in showers for hard water stains and tough grime! We’re also using it to disinfect and sanitize bedding and other upholstered furniture! Did Thanks again for you business!"
Morgan K.
May 2020
Really glad I picked this service. It was very quick and the communication was very easy. They answered any question I had almost immediately. I will definitely bring using again!
Response from The Cleaning Authority - Olathe
"[Member Name Removed Thanks so much for the great review! Communication is a key to our business. Hope to hear from you again!"
Wilson S.
May 2020
Our new house was very dirty and they did a nice job.
Response from The Cleaning Authority - Olathe
"[Member Name Removed]—so glad you chose our service. I’m very happy you were pleased with the work we did and appreciate the gratuity for my employees. Let me know if we can do anything in the future!"
Patti B.
Mar 2020
If have been with TCA since they began 10 years ago-so I am obviously a very satisfied customer!
Brian G.
Mar 2018
Excellent service! Have had different teams from time to time and they always do a great job!
Response from The Cleaning Authority - Olathe
"[Member Name Removed], So glad that you're hapoy with our service. While we do try and send the same teams each time, that doesn't always happen. I'm glad to hear the even with different teams at times, you're happy with our service. If there is ever anything we can do to better service us you, please let us know. Brian"
Jill S.
Oct 2017
The Cleaning Authority in Olathe is FANTASTIC! Erica was all hands on deck! She made sure to inspect the first clean to make sure nothing was missed and that I was happy! The cleaners were professional, courteous and did an amazing job! Thank you!!
Response from The Cleaning Authority - Olathe
"[Member Name Removed]-- Thanks so much for the great review! We always strive for excellence. We do our best to inspect our customers homes 3-4 times each year to insure the quality remains consistent. If there is anything we can do to make your experience with TCA a better one, pl are don't hesitate to ask."
Chris S.
Mar 2017
They did the job. They were just really pricey.
Chris S.
Mar 2017
I would say be very clear about their pricing before you hire them.
NANCY H.
Jan 2017
Great! The teams were prompt and responsive. We did not have any problems.
Sara D.
May 2016
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Suzann A.
Apr 2016
unknown
Linda K.
Jan 2016
unknown
Response from The Cleaning Authority - Olathe
"Hi [Removed Member Name], Thank you for your review and feedback. We appreciate the opportunity to have worked with you for the last 6 years and hope that it continues for many years to come. As you know, we are here to answer any questions and appreciate feedback to help us improve our service. Jack"
Susan H.
Jan 2016
I have used this company every other week for a year and gave them every opportunity to provide what they promised, but have finally canceled service. I have tried for months to get the teams to clean my home as outlined in the cleaning task list. I have repeatedly contacted the office with items consistently missed or not done correctly. I have offered to pay more to get the clean I should have been getting at the regular fee. I left tips for the team, hoping to give them an incentive and when nothing else worked, I left notes about areas they needed to pay attention to. I was given advice to leave an envelope of tips in an area they are supposed to clean and kept overlooking. The team never found them. All of these attempts on my end have not resulted in an improved clean, but in fact, have resulted in the last 3 cleanings being worse than ever! Even areas they have done satisfactorily before are now not being done. I have 3 family members looking for a cleaning service, and am always asked for referrals from my real estate clients. I am sad to say, I will not be able to refer The Cleaning Authority
Response from The Cleaning Authority - Olathe
"Hi [Member Name Removed], As I responded in a personal email to you, I apologize that we were not able to take care of the areas to your satisfaction. I am aware that you contacted us several times and do appreciate your patience as we attempted to work thru the situation. Again, I wish you the best and appreciate the opportunity to have worked with you. Jack Sauer"
Kim B.
Aug 2015
No problems. Everything was great!
Response from The Cleaning Authority - Olathe
"Thank you for your very positive review, [member name removed]. We pride ourselves in our quality and dependability and hope that our relationship will continue for many years to come. Jack"
Cindy T.
Jun 2015
unknown
Brian Z.
Apr 2015
unknown
Jeff H.
Feb 2015
unknown
Response from The Cleaning Authority - Olathe
"Thank you (member name removed) for the positive response. We appreciate the opportunity to work with you and are always here to answer any questions or address any concerns. We look forward to a long relationship... Jack"
Robert T.
Jun 2014
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Response from The Cleaning Authority - Olathe
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Evelyn J.
Jun 2014
I was very pleased with what they did. The young ladies were very pleasant and stayed on task. They got the job done.
William M.
Jun 2014
Showed up on time and completed everything they said they would.
Susan V.
Feb 2014
Quality of cleaning depends on team performing it. Some better than others but still good. Wish had mor consistency in teams. Always different teams so lots of different people in our home.
Response from The Cleaning Authority - Olathe
"Thank you for your feedback. We take any comments to heart & I will speak with our scheduler in hopes of assigning a regular team to your home. Of course, we cannot guarantee the same team but we will do our best. We Thank You for being a Valued Customer & hope to work with you for many years. Again, we appreciate your feedback & feel free to call us at 913 390-7845 at any time. Jack"
Michie S.
Jan 2014
I have been using them for 8 years. They are very dependable, always show up, are flexible, and do a good job. Their staff is very nice to work with.
Response from The Cleaning Authority - Olathe
"We appreciate the Positive post as well as the Trust that you have placed in us for so many years. It is our pleasure to work with you & hope our association continues for many years to come. Thank you again... Jack"
Marsha D.
Jan 2014
They have been an excellent cleaning company. They are dependable, clean the house well, and are efficient. They are good to work with and do a good job.
Response from The Cleaning Authority - Olathe
"We appreciate the Positive post and the opportunity to work with you. It is our pleasure & I hope our association continues for many more years. Thank you for the Trust that you have placed in us. Jack"
Licensing
State Contractor License Requirements
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FAQ
The Cleaning Authority - Olathe is currently rated 4.4 overall out of 5.
The Cleaning Authority - Olathe accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority - Olathe offers free project estimates.
No, The Cleaning Authority - Olathe does not offer eco-friendly accreditations.
No, The Cleaning Authority - Olathe does not offer a senior discount.
No, The Cleaning Authority - Olathe does not offer emergency services.
No, The Cleaning Authority - Olathe does not offer warranties.