ROMAN QUALITY HEAT & AIR

Terrible experience. Hired Charlie to do mechanical work on a remodel project. We got a list of issues to address at final inspection and Charlie refused to work with us to get issues resolved. Would NEVER work with this subcontractor again. If I could put down 0 stars here I would.

unknown

JOB 1. CALLED ROMAN--AIRE THIS MORNING WITH THE PROBLEM OF NO HEAT ON FREEZING DAY. CHARLEY AND SON RESPONDED WITHIN A COUPLE OF HOURS, DIAGNOSED THE PROBLEM & GAVE MY WIFE AN ESTIMATED RANGE OF $130-$180 FOR REPLACEMENT OF MOTOR. THEY COMPLETED THE WORK WITHIN A SHORT TIME & THE MOTOR COST WAS $162.00 (WITHIN THE ESTIMATED RANGE). THEY ALSO REPLACED THE FURNACE FILTER & CLEANED SOME FURNACE PARTS AT NO EXTRA COST. MY WIFE WAS ALONE IN THE HOUSE AT THE TIME & SAID THEY WERE VERY COURTEOUS & KNOWLEDGEABLE & SHE FELT VERY SAFE WITH THEM THERE. WE HAVE USED THIS COMPANY FOR THE PAST 15 YEARS BUT THIS IS ONLY THE SECOND TIME SINCE THEY CHANGED OWNERS IN MARCH 05 & WE ARE VERY SATISFIED WITH THE NEW OWNERS. WE HAVE RECOMMENDED THEM TO FRIENDS AS A REPUTABLE, CAPABLE & FAIR-PRICED COMPANY. JOB 2. CHARLEY AND SON CAME OUT & FOUND THAT SOME ELECTRICAL WIRES HAD COME LOSE, THEY WERE ON-TIME, KNOWLEDGEABLE & FAIR PRICED ABOUT IT. I WILL CONTINUE TO USE THEM

I HAVE A HEAT PUMP,THE PREVIOUS FURNACE MAN TOLD ME THE GAS AND ELECTRICITY SHOULD NOT BE RUNNING AT THE SAME TIME, BUT DIDN'T SAY HOW TO CORRECT IT. THIS COMPANY SUGGESTED A HEAT WALL OR DIGITAL THERMOSTAT, HOWEVER HE DID NOT NOTICE THE PROBLEM UNTIL I TOLD HIM. HE WILL COME ON SATURDAY IN AN EMERGANCY AND DID NOT CHARGE EXTRA.