RG Small Engine Repair

Work was done at a very reasonable price. Turnaround was very fast. They asked before making repairs. Very professional and efficient. I will return for any service needs and recommend them to all my friends.

HORRIBLE! terrible customer service. woman that answered the phone should be FIRED! hung up on me twice! WOULD NEVER EVER RECOMMEND TO ANYONE! EVER!

Good work done it a timely manner.

They repaired it fine. It did take longer than expected.

Travis at RG Small Engine Repair replaced a bad throttle cable on my lawnmower. He provided a reasonable price and prompt turn-around. Cable now works as it should. Will certainly use RG Small Engine Repair for other items.

These guys went way beyond normal expectations, and I do mean way beyond. I use a lot of power devices and there is no other place that I will take anything that needs work from now on. It is rare that you will find this kind of personalized, professional service, and when faced with a difficult situation they did not hesitate to do what was needed to make it right. These guys are fantastic, easy to work with, reasonably priced, and provide a great value. I have more for them to work on this fall to keep all of the devices I use running in top condition. If you need any small engine work done, take it to RG Small Engine. You will not be disappointed in the effort they will make to get whatever you need working right.

Good work, good price, long wait. But I was warned. He was honest about it taking a long time because he was backed up.

They did an excellent job.

Work was great, and the owner took the time to answer my questions. It took a little longer then expected (they estimated about 2 weeks and it took about 3-1/2 weeks). That said, it was just before the growing season began, and they were crammed with everybody's lawn equipment who waited till early spring to get the work done (me included). In the future, I'll drop ours off in the fall!

It is sometimes difficult to make contact with the company, as their answering machine does not allow anyone to leave messages. It is not unusual to have to call several times in one day to get a response. I responded to them because they advertised they would pick up and re-deliver the mowers. They performed as promised, but it could have been a little more timely.

Excellent - we missed each other on pick up day, and when they picked up the next day, they RETURNED it DONE that same day to make up for the pick-up miss. Impressive!

Rob Grant is very professional. He returned phone calls promptly and gave me an estimate prior to doing the the work . He provides pickup and delivery which is a great convenience. He did the work in the time promised and everything seems to be working well.

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RG gave an honest and accurate estimate of the repair cost.  He then performed an evaluation in the timeline provided, called with the actual costs and fixed the generator within a day.

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No other shop could make the repair as quickly as he could. All of them had longer return dates. My experience at the shop was fine. However, he never did figure out exactly what was wrong with the clutch. I spent about 300. A year later the mower wouldn't start. I took it elsewhere and they had to rebuild the carburetor again, and I finally got the clutch fixed. In all fairness, this mower had sat unused for three or four years, so it might not be fair to say he did an inadequate job on the carburetor. So I wouldn't rule out using him again, but I will definitely compare prices before selecting him. He is very nice and profession and I would like to see him do well. I enjoyed visiting with him. So unless I'm willing to haul my  mower out of town to another mechanic, RG would be my choice in the city of Olathe.