Renew Crew of Johnson County

Took them a month to get out there and then a month to schedule and another month to do the actually work. They did a very poor and sloppy job putting down the sand and then sealing it tightly shut. Called them out to fix and he came out to look at and said he'd be back next week to fix. That was 2 months ago and we have never heard from them again. Definitely would not hire again.

Ok, but roof unable to clean well, significant tree sap stain in one area.

Good communication n prompt.

Excellent. Very professional. Came on time, we had a post rock that was black with mold. Asked if he could power wash It. It was spotless when he finished. House looks great. No complaints.

In the middle of power washing the driveway it started to rain. Although the job was nearly completed, they came out again a week later when the weather was good and power washed my driveway again at no extra charge.

The quality of the work on the deck is great. We are very happy with the way it turned out. The only issues we had, which isn't worth dropping from 5 stars because it's relatively minor, is the attention to the clean-up. When they cleaned the deck with the pressure washer dirt and wood fibers got on surrounding non-deck items such as the A/C unit, windows, etc. I had to have them come back to clean up those things. Then after they left the second time I noticed a dead spot in my lawn a few days later where they must have spilled some chemicals. Stuff happens and I'm sure they would have done something about the dead spot if I asked them. But, honestly, it's not worth the bother. I will just throw down some seed when the summer heat settles down and it'll be good by next spring. The bottom line is that we're pleased overall, I recommend their services and I'm sure we'll have them back.

They did a great job. Decks look really nice!

Renew Crew pre-soaked and power cleaned our deck. They responded promptly to our bid request and performed the job in a professional manner, and on a timely basis. Will use them again if a need arises.

The entire process was fantastic--100% professional and reasonable. The bid was clear and straightforward, and the application process was, as well. We had a little hiccup because part of the deck seemed to have a greater degree of waterproofing than another part. I asked them about it, and they came out and investigated--no argument at all. They think the problem was that part of the deck was in the sun at application, and part in the shade. To fix the problem, they applied an entire coat of clear water seal at no additional cost. That seems to have fixed the problem. A real pleasure to deal with professionals who treat their customers right!

Renew Crew has power washed our vinyl siding over multiple years and never disappoints. The north side of the house requires fairly extensive mold removal as during the winter months it is in the shade. Renew Crew puts extra effort into removing as much of the gunk as possible on the siding and gutters. They are careful not to trample flower beds or knock over flower pots. Would definitely recommend their service.

Cleanup I thought could have been a bit better. Some stain got on our siding as well as windows. Expected higher price would translate into higher quality given sales pitch but we saw signs of stain coming off fairly soon afterwards. I called about it and was told what I was seeing was normal. I wouldn't say its worse than other vendors we've used in the past but its no better and was a lot pricier especially considering I got a discount via Angie's list. (Note the photos included are 1 year from service date so some wear is to be expected but much of this started right away with minimal deck use in the heat of the summer and the stained siding remains until we paint the house again).

Came out and inspected the situation and provided a plan of action at the best rate. Gave notice on when they would arrive and came on time and got the job done and cleaned up afterwards. Good at communicating via email and phone. They want to make sure the job is done right and to your satisfaction, which is greatly appreciated. Deck looks great.

It went very well

It went just as they had promised, with no problems - it went perfectly, and our deck looks brand new

Great! We had to wait several weeks because they were very booked with business, but they kept the appointment exactly as scheduled and didn't need to move it as the date drew close. There were a few spots they missed when power washing the first time and they promptly came back after the wood dried and kept the whole project on schedule. I felt the staining was a bit uneven in some places. They thought the unevenness was actually in the wood but put on a second coat just to make sure. I would definitely hire them again. They were a pleasure to work with.

The deck stain was spray painted. Every time I have paid to have my deck stained they brush it on. I had no idea my deck stain would be spray painted vs brushed until the day they arrived to do the work. It was quite windy that day and I was concerned when I realized that they were spraying it on. I left perhaps an hour after they began so was not at home for the duration. After the work was completed I had paint flecks all over the 4 windows, imbedded in the screens and in the window wells. (The screens were brand new and had just been replaced days before they stained the deck by a roofing company which I also found on Angies List) which also replace my roof. I called Renew Crew approximately 7 times, and played phone tag with Renew Crew for 6 weeks. Each time I called I received an answering machine and left a message. Later on Jan 6 we finally spoke live and the owner Wayne apologized saying they typically relax 3 months out of the year and not readily available. I explained the paint flecks inbedded in my brand new screens and my 4 windows, to which he said “No problem, this happens at times and we have a chemical we use which takes this right off very easily”. He had not yet sent me and invoice but due to his assurance that this would be an “easy fix” , I went ahead and paid him before the work was completed. Wayne said he would have the windows checked the next week when the weather was warmer to which I stated I wanted to set up an appointment so that I could show them from the inside. Then on January 10th he sent out a worker without scheduling an appointment with me. The worker came and left without a telephone call or email to schedule or a ring at the door. Around noon I walk into the kitchen and sit down at the table and look at one of the windows and am shocked to see it all fogged up. It is a disaster. I was not upset about the mistake of the paint flecks perse because I realize mistakes can be made but this is in a whole other category. I was not a happy camper. I immediately called the owner Wayne and got the answering service again. After several hours and no response I called a 2nd time and no answer. Next I took 5 pictures and sent the owner an email with these pictures expressing my alarm and stating he needs to come to the house asap to look at these windows. The 2 large in the kitchen and the 2 in the bedroom were all damaged and these are the windows which surround the deck. Wayne arrived with appointment the next day and instead of offering apology and a determination to fix what they did, he was extremely defensive and looking for every possible detour to not accept responsibility for their mess. Wayne arrived with 2 different chemicals which he said they always use to clean the windows. I asked him to call Phil to see what Phil used to clean the windows to make sure it was the same. He called Phil while putting him on speaker so we could both hear . Phil used a different product than what the owner said had been used. It is a product by Binswager which I had never heard of. In addition Phil stated he cleaned the windows with steel wool. My initial feeling was the chemical was either not used correctly or was not the proper chemical to use on my type of windows (which are tinted). That day I called the local company which makes this cleaning product and asked if this is safe for cleaning windows...”yes” I was told. Next ...is it safe for tinted windows “yes again” “however do not use our product with steel wool.” I said they did use steel wool and the woman began laughing uncontrollably because she could not believe anyone would use steel wool. Fast forward......I have had to do ALL the WORK to resolve this issue, the owner not being the stand up man I perceived him to be initially. Had I thought he was not trustworthy I would have never paid him prior to removing the paint flecks from my windows. He tried every tactic to run from responsibility....”Oh that paint is white and not your deck stain color” Or there is no way we could have done this. Not a Stand up Company. I have played detective and spent enormous hours resolving this. He has done nothing except to say that he “will accept responsibility IF he did it.” Yet disappears while the burden is on me to bring in window repair companies to investigate and give me a quote to fix as well as a window washing company to see if they can fix. All are in agreement that the windows are scratched from what ever they used to clean the paint flecks and perhaps also seal issue. Thus I am going to have to have the windows replaced in order to see out of them. You can see where the glass is scratched with in circular ring and scratching will cause the fogging issue to come and go depending on the sunlight. And there is a purpilish color which bleeds on the outside depending on the lighting. The issue is they are all fogged up and I cannot see outside. These are the two rooms lived in 95 % of the time inside this house. I am going to post pictures here. I acted diplomatically, and calmly and asked that Wayne put in writing that he will pay for the damages and he responded once again “Yes but only IF we did it”. I said of course you did it, my windows were completely normal that morning and completely messed up immediately after your technician left. To which Wayne responded with aggressive yelling and said I will have to get myself a lawyer. That was it for me. This man is not going to walk tall with integrity and thus I called Angies List to mediate to which a negative review must be posted to begin the arbitration process. I would not have posted anything negative for their accident in getting paint flecks on my windows. As I told Wayne, mistakes happen. I would not recommend this company to anyone as if they make a damage they will not own up to it.

They went above and beyond our expectations. We would highly recommend them.

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Are you kidding me!!! Renew Crew took a 25 year old deck and made it look like new!!

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