Quick Service

I have used Quick Service many times over the past 3 years for personal and client's needs. They have always been professional, honest, fair and timely. They have done basic things like regular service work and have done more complex work like running new duct work and relocating duct work. I have always been extremely happy with them and found everyone very pleasant to work with! Chris is usually who does my more complex jobs and is excellent and Robert helps me with planning and strategizing and is extremely thorough and organized. These guys know their stuff! I highly recommend them!

Very well. We've used Quick Service multiple times over the years for needs such as duct installation, AC tune ups, and furnace tune ups. We've always been pleased. Robert, the owner, is usually the one we talk with. Chris is the technician who usually stops by and completes the work. We highly recommend them to others.

The A/C in our house stopped working properly on the weekend. I have a home warranty so I called the home warranty company (Old Republic) to see if they could have anyone sent to our house on a Sunday to fix the A/C. They would not be able to get anyone to come out until Monday at the earliest. I then ask to speak with their authorizations department to get approval to call the company I used to service our furnace and A/C in the fall and spring which is Quick Service. I was given authorization and then given the following information from Old Republic about what to do when working with an outside service provider to make sure I would be properly reimbursed. Contact a local Independent Contractor who can diagnose your service issue. Once the estimated cost of the job is determined: If the work is covered by the Plan, and the Contractor will charge $100 or less to complete the work, you are authorized to complete the repairs. If the cost will exceed $100, you are required to call us prior to the Contractor initiating any repairs. Call (800) 858-4488 for authorization. If we do not agree with the bid provided by the Contractor, we reserve the right to request a second opinion or, if you prefer, we may authorize the repair and reimburse you our cost, which may be less than retail. If you do not call us to obtain authorization for repairs in excess of $100, we have no obligation to reimburse you, or we may reimburse you our cost, which may be less than retail. Submit the Contractor's paid invoice. Upon receipt of a paid invoice detailing services rendered, we will reimburse you the covered repairs less the Trade Call Fee due. Email to: [email protected] Fax to: (877) 445-6999 Mail to: AOC Old Republic Home Protection PO Box 5017 San Ramon, CA 94583-0917We will only reimburse a named Plan Holder for services. We do not pay the Contractor directly. I called Quick Service and was informed that since I was on their service program (which is having them service our systems in the fall and spring) they would come out and only charge me a regular $68.00 service call. The tech came out and diagnosed the issue being the bearings in the condenser fan motor were bad and when the unit was trying to kick on they were having trouble getting going, during that time it would trip the "high pressure switch" in the a/c system which would shut down the unit to protect it, thus this is why my A/C didn't work. I then ask how much it was going to be to fix. The tech couldn't tell me because he would have to speak with the owner to get the price, after a call I was informed it would normally be $650.00, but since I was on their service plan it would be $579.00 So $579+$68=$647.00 At this point I am fine with the price, I tell him I just need to call the home warranty company to get authorization to have the work done. While on the phone with the home warranty company, the model of the unit is provided along with all the necessary information so the Old Republic knows exactly what parts are needed. I am informed that they agree to pay Quick Service's labor rate for 2 hours which would be $138 total in labor however, the price for the parts they say are only coming up to around $120, so total for the job would be $138+$120=$258.00-$75.00 (the trade call fee I would have deducted) so total reimbursement I would get would be $183.00. So my out of pocket cost was going to be $464.00. After seeing how much the out of pocket cost were going to be I declined to have Quick Service do the work and decided I would have to wait a day and just pay $75.00 to have the Warranty Company dispatch one of their service providers to fix the unit on Monday. I informed the tech that I would decline the work and only pay the service call. When the tech finished with everything and returned to be paid I was informed that he spoke with the owner of Quick Service and that now my service charge was going to be $119.00 since I declined to have the service performed and that I would not be eligible for certain savings in the future even though I was on their service program. I told the tech that was fine because I would no longer be using them in the future. I am very disappointed for several reasons with "Quick Service". 1. I knew calling them that there would probably be a price discrepancy between what the home warranty company would be will to pay vs what they charged. I expected the price different to be anywhere from $100-$200 and was willing to pay that in order to get the A/C fixed that day. However, when the price difference was $464.00, I just feel that Quick Service was gouging me as a customer. It sure seems like the tech called the owner and a price was just made up because it was a weekend service call, hot and my A/C didn't work. I get that the home warranty company was paying a wholesaler price on the parts, but if you double the price of the parts, you don't come up with anything reasonably close to the price difference that was presented. 2. I felt it was unprofessional for Quick Service to raise my service call fee from $68.00 to $119.00 because I declined their services. When I spoke with them on the phone to place the service call I was informed in advance the fee was $68.00 even though I didn't ask and was never informed that if I declined the service it would be raised to $119.00. Then to top it off they decide to tell me that I am now ineligible for certain benefits I feel was an amateur move. I would suggest people pass on using Quick Service and find someone more highly rated on Angie's List.

Everything went great and they are very pleasant to work with. Less than a week after installation, A/C quit about 10 pm. I called and they were at our house about 11 pm. It was a manufacturer defect and they quickly replaced the part.

They performed the work in an hour or so and we feel better knowing our dryer vent is clean and not a fire hazard.

Excellent.

unknown

Lief was very polite and professional and explained everything he was doing. Did extra service such as vacuuming behind dryer and checking for gas leaks.

Arrived on time, pleasant and informative. Excellent service.

It went out overnight, and they didn't have the part on hand. They put in a temporary one, then came back the next day to repair it.