
Moser Lawn & Landscape LLC
About us
Full service lawn and landscape company, locally owned and operated. Hardscape, walls, irrigation, trees, stump grinding, grading, excavating, land clearing, dump truck service, sod, seeding, lawn fertilizer program, concrete flat work, drainage systems, spring and fall leaf cleanups, we cover it all!
Business highlights
Services we offer
Landscape & Hardscape design with full install *Paver patios & retaining walls (NCMA certified) *Aeration & verticutting *Seeding *Mulch & topsoil delivery & installation *Irrigation system installs, maintenance, startup & winterization (Rachio Pro) *Grading *Sod prep & install *Drainage systems-French & gutter *Tree trimming & removal *Commercial snow removal *Land clearing & excavation
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 4% | ||
| 7% | ||
| 0% | ||
| 2% |
"Thank you for the kind words! Look forward to helping out with future projects!"
"Thank you [Member Name Removed] for the kind words! It's always nice working for appreciative customers like yourself. Enjoy your new lawn!"
"Hello, We are sorry that you have had a poor experience, but we do not believe we were the ones to service you. We do not provide service to apartment complexes without being under contract. We also have done some research and do not have record of servicing anyone by your name. The work completion date mentioned is also a Saturday and our company observes Saturday's as a non-work day. With all the above mentioned, we believe this review to have been made under false pretenses."
Perhaps my expectation was too high. Within a few weeks I noticed that the spiral junipers didn't look as good. When I contacted Moser with my concern he told me to be sure I was watering them because they were positioned slightly behind the drip line of the overhanging front porch. Keep in mind that Moser also had to make some adjustments to my irrigation system as part of the landscaping work. I started hand watering the junipers but they continued to fade. Once I started watering them by hand and looking more closely I noticed that there were still some plastic bands on the trees that seemed to be constricting it. Assuming these were put on at the nursery and someone should have cut them off. But regardless, I thought that I caught it soon enough that it wouldn't cause long term damage. For whatever reason they never recovered. They slowly died and after a few more months were beyond saving. I continued to text Moser and once we realized they were beyond saving he asked me if we purchased the warranty. I said "I have no idea. We went through you for everything and no one ever discussed a warranty." Apparently the 1 year warranty was never purchased. He said he would "make it right" and offered to replant new ones at no cost for labor. I would just have pay another $600 for the trees. Once I knew the warranty should have been an option in the first place I wasn't very happy with this offer and expressed that to him. I never did hear back on a resolution. I even ended up having to dig them up and throw them away on my own as they became dead b******** sores.
Meanwhile, his team kept mowing each and every week. They did a pretty good job mowing and I was happy with the quality. But again, it sure would be nice if the same company mowing the yard each week would notice problems in the landscaping work that they did (even though I realize it was probably different crews).
There were also a couple of other small issues that I noticed after the initial work was done that never got tended too. One of the sprinkler heads that they moved was coming up out the ground at an severe angle and I asked about it a couple of times and to this day it hasn't been adjusted. There was a strange dead spot that appeared in the newly mulched area after about a month or so and I pointed it out to him and asked him to fix it if he could, and as far as I know nothing has ever been done to it. The dead spot still remains. And I also noticed more of those plastic bands on 2 of the other trees they had planted for me (which still seem to be doing ok).
In summary, initial work was very good ... but follow-up, attention to detail, and responsiveness were severely lacking thereafter.
"Thank you for your review! We hope to assist you on any other projects you may have in the future."
Licensing
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