iResQ
About us
iResQ is made up of people just like yourself, people who love their iPods, iPhones, iPads, MacBooks, and other Apple products. We believe that we have found a better way to upgrade, repair and maintain your iPod, iPhone, iPad, Mac Laptop or Desktop Mac. Quick, affordable repair has never been easier, no matter where in the USA you are located. Additional e-mails - [email protected] & [email protected]. Charges are determined by services provided. National mail order repair available. Free 24 hour diagnostics on website.
Business highlights
Services we offer
Repair, apple laptops & kindles. Replacement parts., droid, iPad, iPod, replacement & upgrade of iPhone, tablets
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 89% | ||
| 5% | ||
| 5% | ||
| 0% | ||
| 0% | 
I received an email when they received my phone. The email communications were excellent as they sent emails during each and every step and/or issue throughout the whole process.
They needed the password to unlock my phone so thjat they could perform certain diagnostics. I was a little uneasy about this, but felt assured by the professionalism, so I continued forward with the repair.
I received an email that there was an issue and I called. Long story short...The port was replaced and the phone was not powering up because the port replacement was unsuccessful. They tried replacing the port a couple more times and still it wasn't working.
The price to continue further was way too expensive for me so, after speaking with the tech, Lucas (very, very professional and understanding and accommodating!!!) the decision was made to refund my pre-payment and mail my phone back to me.
Lucas, the technician, went so far as to consult with his manager to confirm an idea that I had about circumventing the problem by just using a wireless charger, rendering the phone more useful than just a paperweight.
I'm extremely pleased with the fact that they communicated thoroughly throughout the entire process, when the fix was unsuccessful, they refunded my money (I'm not sure if that was a courtesy thing or if it was their policy).
I would highly, highly recommend these folks for any cell phone repairs! :-)
Licensing
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